Arc a380 tdp problem

[Mystic22]

Hi I have an ASRock arc a380 oc version and i3 10 gen in h410m motherboard and 450watt power supply.my main problem is that I can't draw full power off my GPU anytime max is 44 watts even if I set it to 66 watt in Intel graphics software.i have done several stress test and game test people are getting 56 61 watts in yt channels but my GPU can't even with the same CPU in same game . I play PUBG PC and Hogwarts legacy people are getting way more fps then me. With same specs and my max GPU power usage is 39 36 33 pls help

[DhannielM_Intel]

Hello Mystic22,

Thank you for posting in the community. The power consumption of a GPU depends on the workload your system is handling. Additionally, some users with similar components may overclock their GPUs, allowing for higher power usage. However, I'm still curious about your situation, so could you please answer the following questions:

1. Could you provide a video of your system undergoing a stress test while displaying the performance tab in the Intel Graphics Software?
2. Does the low power consumption affect your system's performance?
3. Have you attempted to overclock the GPU?
4. Can you share the video link where you compared your GPU's power consumption?
5. Have you contacted Acer for further assistance?

To better understand your system, please use the System Support Utility (SSU) to generate a text file with your system information. You can follow this link for instructions and send the text file here: Help Guide for the Intel® System Support Utility

Additionally, please note that this is an OEM device, so we will try to assist you with general troubleshooting steps. However, if the issue persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Mynameforum]

Thats weird. Try change voltage and increase clocks it needed to switch built in gpu power profiles.
I unlocked my A380 power limit by flashing older GPU bios, driver reinstalatin may help and may not because your bios already updated to latest one so it will not be reflashed during driver instalation or update, you need to do it manually.
Also 55 watts lock is enough to maintain 2600 frequency in games, no need to set more.

[Mystic22]

hi sir i have recorded a video i have reinstalled all driver  as u told but still it uses 38 watt

1 i have added the video

2yes sir i get way less performance then other who is using same gpu

3 i have just increased the perf boost nothing more than that

4here are the video links   https://youtu.be/6VIhIV9RNL0?feature=shared

both this yt and i have same specs but i cant get same  fps https://youtu.be/FJOKck3WHEA?feature=shared

[Mynameforum]

Try Predator Bifrost software it can change power limit on Arc cards, its like Afterburner.
If will not help i see only option to flash older bios manually to the card.

[Mystic22]

sir i have used the predator bifrost just now it didnt do anything same power problem how to do older bios flash?

[Mynameforum]

I forgot to tell the last thing is to check your PC for any energy saving features, motherboard pcie and windows power profiles.

I would also try to dismantle the card from pcie slot and remove any dust from contacts, and put it back correctrly.
And then you can try flash bios files, just google there is utility.

[Mystic22]

sir i have already changed the power mode to high performance and i didnt find any power saving features i have also dismantle the card nothing changed

[Mynameforum]

Visit TechPowerUp Intel Arc forum branch, there pinned threads with bios files and guide how to flash the cards.

[Mystic22]

Sir I have done the whole thing but it's getting max to max 50-52 watts now.is there any solution?

[Mynameforum]

Its more than before? 50-52 watts is this in Furmark?

[Mystic22]

yes but it drops to 36 38 watt after some time

 and clock speed wents to 2150 in benchmark

[Mynameforum]

Make sure you flashed everything right. There a leastt two files to flash, main firmware and oprom code. And you need to pick previos version. You can scan hardware in flashing utility and check versions you has.

[Mystic22]

SIRI HAVE FLASHED WITH THE ONE I DOWNLOADED FROM THE SOFTWARE BOTH ARE THE SAME  VERSION I CANT FIND ANY PREVIOUS VERSION.i chose all of that that were shown there i couldnt find any previous one

[Mystic22]

it still the same after doing this

[Mynameforum]

Previous versions on this page under the spoiler.
https://www.techpowerup.com/forums/threads/intel-arc-firmware-compilation-matrix.312440/

Press Scan HW it will give you result something like this:

This is my card.

FW Version: DG02_2.2353

OPROM CODE Version: 14 00 2C 04 00 00 00 00

OPROM DATA Version: 14 00 28 04 00 00 00 00

You need to flash previous version of:

FW (main firmare) dg2_gfx_fwupdate_SOC2.bin

and

OPROM CODE dg2_c_oprom.rom

[DhannielM_Intel]

Hello Mystic22,

I wanted to check if you've tried the last recommendation from Mynameforum. Please let me know if you need any further assistance with this matter. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Mystic22]

HELLO SIR I GOT A FEW TWEAKS WHICH I AM USING AND THE TDP is going to like 56 55 watts can u check if this oc is safe for my gpu 

[Mystic22]

55 to 56 is the max what i have seen after all this tweaks i have reinstalled windows and everything 

[DhannielM_Intel]

Hello Mystic22,

Certainly, let me review these values further. Thank you for sharing them with me. I will update you on whether these values fall within safe parameters.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Mystic22,

Thank you for your patience. While evaluating your GPU, could you let me know which of the two models you have: Intel Arc A380 Low Profile 6GB or Intel Arc A380 Challenger ITX 6GB OC?

Best regards,

Dhanniel M.

Intel Customer Support Technician