Could not initialize graphics device league of legends

Giaco4991 · ‎10-25-2025

Hello!

I´m having this problem since a Windows update, I´ve search the problem and most solutions says that I need to go to a previous version, I could have some assistance pls

These are my specs, thank you for your time! ^^

JeanetteC_Intel · ‎10-27-2025

Hello Giaco4991,

Thank you for posting in Intel Communities.

I understand you've been experiencing issues since a recent Windows update, and that you've found suggestions to roll back to a previous version. I'd be happy to assist you with this matter.

To provide you with the most effective solution, could you please help clarify:

Specific issue details: What exactly is the problem you're experiencing? (e.g., display issues, performance problems, driver conflicts, etc.)
Windows update information: Do you know which specific Windows update caused the issue, or approximately when it was installed?
Current symptoms: How is the issue manifesting on your system?

Regarding the images: I can see you've shared your system specifications, but I'm unable to clearly view the details in the screenshots. Could you please share your system information in text format or through an SSU (System Support Utility) report for better analysis?

With these details in hand, I can offer you personalized troubleshooting guidance to help resolve the issue.

I look forward to helping you resolve this issue.

Best regards,

JeanetteC.

Intel Customer Support Technician

Giaco4991 · ‎10-27-2025

This is the error that pops up each time I want to play.

I don´t know, unfortunately, which version, I mention it because of the information I saw on the same problem on the web.

This is my event viewer

My performace

Sure:

Current Date/Time: Saturday, October 25, 2025, 2:51:36 PM
Computer Name: GLADOS
Operating System: Windows 11 Pro 64-bit (10.0, Build 26100)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: System Product Name
BIOS: 1663
Processor: 12th Gen Intel(R) Core(TM) i5-12400 (12 CPUs), ~2.5GHz
Memory (RAM): 16,384 MB
Page File: 34,380 MB used, 9,447 MB available
DirectX Version: DirectX 12
Check for WHQL digital signatures: Enabled
Device Name: Intel(R) UHD Graphics 730
Manufacturer: Intel Corporation
Chip Type: Intel(R) UHD Graphics Family
DAC Type: Internal
Device Type: Full Display Device
Approx. Total Memory: 8190 MB
Display Memory (VRAM): 128 MB
Shared Memory: 8062 MB
- Main Driver: igdumdim64.dll, igd10iumd64.dll, igd10iumd64.dll (entre otros)
- Version: 32.0.101.6987
- Date: 7/28/2025 19:00:00
- WHQL Logo’d: Yes
- Direct3D DDI: 12
- Feature Levels: 12_1, 12_0, 11_1, 11_0, 10_1, 10_0, 9_3, 9_2, 9_1
- Driver Model: WDDM 3.2

Please, if you need any more information, Ill send it right away.
Again, thank you for your time and support!

Giaco4991 · ‎10-27-2025

This is the error that pops up each time I want to play.

This was my event viewer.

My performace

2. No, unfortunately, I don´t know which update was, I mentioned it, because it was a common topic I saw on the web related to the same problem.

Sure, here is my system information in text format:

Current Date/Time: Saturday, October 25, 2025, 2:51:36 PM
Computer Name: GLADOS
Operating System: Windows 11 Pro 64-bit (10.0, Build 26100)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: System Product Name
BIOS: 1663
Processor: 12th Gen Intel(R) Core(TM) i5-12400 (12 CPUs), ~2.5GHz
Memory (RAM): 16,384 MB
Page File: 34,380 MB used, 9,447 MB available
DirectX Version: DirectX 12
Check for WHQL digital signatures: Enabled

Device Name: Intel(R) UHD Graphics 730
Manufacturer: Intel Corporation
Chip Type: Intel(R) UHD Graphics Family
DAC Type: Internal
Device Type: Full Display Device
Approx. Total Memory: 8190 MB
Display Memory (VRAM): 128 MB
Shared Memory: 8062 MB

Main Driver: igdumdim64.dll, igd10iumd64.dll, igd10iumd64.dll (entre otros)
Version: 32.0.101.6987
Date: 7/28/2025 19:00:00
WHQL Logo’d: Yes
Direct3D DDI: 12
Feature Levels: 12_1, 12_0, 11_1, 11_0, 10_1, 10_0, 9_3, 9_2, 9_1
Driver Model: WDDM 3.2

Again, thank you for your time and support!

Giaco4991 · ‎10-27-2025

This is the error that pops up each time I want to play.

I don´t know, unfortunately, which version, I mention it because of the information I saw on the same problem on the web.

This is my event viewer

My performace

Sure:

Current Date/Time: Saturday, October 25, 2025, 2:51:36 PM
Computer Name: GLADOS
Operating System: Windows 11 Pro 64-bit (10.0, Build 26100)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: System Product Name
BIOS: 1663
Processor: 12th Gen Intel(R) Core(TM) i5-12400 (12 CPUs), ~2.5GHz
Memory (RAM): 16,384 MB
Page File: 34,380 MB used, 9,447 MB available
DirectX Version: DirectX 12
Check for WHQL digital signatures: Enabled
Device Name: Intel(R) UHD Graphics 730
Manufacturer: Intel Corporation
Chip Type: Intel(R) UHD Graphics Family
DAC Type: Internal
Device Type: Full Display Device
Approx. Total Memory: 8190 MB
Display Memory (VRAM): 128 MB
Shared Memory: 8062 MB
- Main Driver: igdumdim64.dll, igd10iumd64.dll, igd10iumd64.dll (entre otros)
- Version: 32.0.101.6987
- Date: 7/28/2025 19:00:00
- WHQL Logo’d: Yes
- Direct3D DDI: 12
- Feature Levels: 12_1, 12_0, 11_1, 11_0, 10_1, 10_0, 9_3, 9_2, 9_1
- Driver Model: WDDM 3.2

Please, if you need any more information, Ill send it right away.
Again, thank you for your time and support!

Giaco4991 · ‎10-27-2025

1. A window just pops up showing:

Could not initialize graphics device

2. No sorry, I mentioned because it´s the common answer when I searched the web.

3. The event Viewer shows this:

Faulting application name: League of Legends.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: igd10iumd64.dll_unloaded, version: 32.0.101.6987, time stamp: 0x68886e83
Exception code: 0xc0000005
Fault offset: 0x0000000000030e80
Faulting process id: 0xB6F8
Faulting application start time: 0x1DC47C6989DC2C0
Faulting application path: E:\Riot\Riot Games\League of Legends\Game\League of Legends.exe
Faulting module path: igd10iumd64.dll
Report Id: 72909620-28a5-4710-9cb1-9bf32f0e58d1
Faulting package full name:
Faulting package-relative application ID:

Ofc:

System Information

Current Date/Time: Saturday, October 25, 2025, 2:51:36 PM
Computer Name: GLADOS
Operating System: Windows 11 Pro 64-bit (10.0, Build 26100)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: System Product Name
BIOS: 1663
Processor: 12th Gen Intel(R) Core(TM) i5-12400 (12 CPUs), ~2.5GHz
Memory (RAM): 16,384 MB
Page File: 34,380 MB used, 9,447 MB available
DirectX Version: DirectX 12
Check for WHQL digital signatures: Enabled
Device Name: Intel(R) UHD Graphics 730
Manufacturer: Intel Corporation
Chip Type: Intel(R) UHD Graphics Family
DAC Type: Internal
Device Type: Full Display Device
Approx. Total Memory: 8190 MB
Display Memory (VRAM): 128 MB
Shared Memory: 8062 MB
Main Driver: igdumdim64.dll, igd10iumd64.dll, igd10iumd64.dll (entre otros)
Version: 32.0.101.6987
Date: 7/28/2025 19:00:00
WHQL Logo’d: Yes
Direct3D DDI: 12
Feature Levels: 12_1, 12_0, 11_1, 11_0, 10_1, 10_0, 9_3, 9_2, 9_1
Driver Model: WDDM 3.2

Again, thank you for your time and support!

JeanetteC_Intel · ‎10-28-2025

Hello Giaco4991,

Thank you for providing the detailed system information and error logs.

Based on the Event Viewer data, I can see the issue is related to the Intel graphics driver module (igd10iumd64.dll). To properly diagnose your system and provide you with the exact graphics driver you need, I'll require an SSU (System Support Utility) log file.

This will allow me to analyze your complete system configuration and recommend the most compatible driver version for your Intel UHD Graphics 730. Once I have the SSU log, I'll be able to provide you with the appropriate driver solution for your League of Legends graphics initialization issue.

I look forward to hearing from you.

Best regards,

JeanetteC.

Intel Customer Support Technician

Giaco4991 · ‎10-28-2025

Ive completed the scan.

JeanetteC_Intel · ‎10-29-2025

Hello Giaco4991,

Thank you for sharing the SSU log file.

Please proceed with the following steps below:

1) Please make sure your game is updated to the latest version. This update usually happens automatically when trying to launch every time an update is available.

2) Downloading the latest driver version 32.0.101.7076 and proceed with a clean installation using DDU (safe mode) or try reinstalling the latest OEM driver (v32.0.101.6737) using the DDU (safe mode).

If the issue persists, contact your system manufacturer support team to get assistance on updating your BIOS firmware to the latest version 1820.

Let me know how it goes.

Best regards,

JeanetteC.

Intel Customer Support Technician

JeanetteC_Intel · ‎11-03-2025

Hello Giaco4991,

Did you have a chance to review the previous post? If you do not wish to submit the SSU report then at least provide us with the following information about your system:

Motherboard make and model.
Power Supply make and model.

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

KennethB_Intel · ‎11-06-2025

Hello Giaco4991,

I wanted to follow up regarding your inquiry. As we have not received a response, I will proceed to close this case for now. If you require further assistance, please feel free to submit a new inquiry, as this thread will no longer be monitored.

Thank you!

Thank you.

Best regards,

Kenneth B.

Intel Customer Support Technician