Delta Force Thermal Scope Issue

[Stratobuster]

When I played Delta Force with thermal scopre I got this problem: www.bilibili.com/video/BV1WYLfzfERw

Delta Foece link: store.steampowered.com/app/2507950/

Operating System: Microsoft Windows 11 专业版(10.0.22631 Build 22631.5039)

Physical Memory (Installed): 32 GB

System Type: x64-based PC

Total Installed Updates: 28 Updates - See Detailed View for more information

Graphics Adapter(s): Intel(R) Arc(TM) B580 Graphics 32.0.101.6790

OrayIddDriver Device 17.1.58.818

USB Mobile Monitor Virtual Display 2.0.0.1

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: TUF GAMING B550M-PLUS WIFI II

[ArchieD_Intel]

Hi Stratobuster,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

Can you explain the issue in English?

When did the issue start? Was it after a specific driver update or game patch?

What are the troubleshooting steps that you tried so far?

Have you used DDU to completely remove all residual drivers and installed a new one?

Have you tried adjusting the graphics settings?

Could you provide a screenshot of your in-game display and graphics settings?

Which gaming platform did you use to download the game?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Stratobuster]

In the game Delta Force, when I use a gun modified with a thermal imaging scope, only the thermal imaging targets such as enemies and ai charaters will be displayed when using an Intel graphics card, and the surroundings will not be displayed as it should be using an Nvidia card, which is also revealed in this video www.bilibili.com/video/BV1WYLfzfERw

The day I installed my Intel graphics card, I had used ddu to uninstall the original Nvidia driver. I have updated the driver several times, and the game has also been updated maybe twice, and this problem still remains, so it doesn't only occur with a certain version of the driver or the game.

I downloaded this game on the Wegame platform, but I believe it is the same as the one on the Steam.

Game download link:
www.wegame.com.cn/store/2001918/Delta_Force

The followings are the in-game display and graphics settings. Sorry it doesn't provide the language settings so it's all Chinese.

[ArchieD_Intel]

Hi Stratobuster,

Thank you for the update. Having checked here on my end the current graphics driver is 32.0.101.6790, can you please update the driver to 32.0.101.6793 and perform clean installation.

Once updated, please provide me an updated Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Stratobuster,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Stratobuster,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician