Driver panel recognition issue

[Otakumonarch]

The driver cannot recognize games on Xbox and has poor optimization in COD22.

[StanleyB_Intel]

Hello Otakumonarch, 

Thank you for posting on the Intel Community Forum. To properly investigate and resolve this issue, could you share some details:

• Was everything functioning normally before this issue? If yes, what was the last change you made to your system? 
• Are you using a laptop or desktop computer? What's the exact model?
• Do you have Integrated or Discrete Graphics? Which specific model?
• What version of graphics driver are you currently running?
• Which Operating System (OS) and build version are installed on your system?
• Are you encountering any error messages by any chance?
• What are the troubleshooting steps that you tried so far?
• Would you mind sharing where you got the Xbox app from and what version number it shows?
• Could you elaborate on the nature of the optimization problems? Specifically, are you seeing decreased frame rates, application crashes, or other performance related issues?

We recommend downloading our System Support Utility tool for better system analysis. Installation details are available through this link: Help Guide for the Intel® System Support Utility

Once I review this information, I'll be happy to suggest the best next steps and explore viable solutions. Please feel free to contact me with any questions you may have.

Best regards,

Stanley B.

Intel Customer Support Technician

[Otakumonarch]

I am a desktop computer with Windows 11 26H1, a B580 graphics card, and driver version 8531. I haven't changed any settings. There are several issues:
1. The driver configuration page cannot scan games in XGP and cannot add them manually.
2. Unable to open Warhammer: 40000 Space Marine 2.
3. When opening Tencent Games (Counterattack: Future), it opens in windowed mode and settings cannot be saved, but gameplay is normal.

[StanleyB_Intel]

Hello Otakumonarch, 

Thank you for responding back. For clarity, which specific game issue would you like us to prioritize since we focus on one problem per discussion thread.

With that said, kindly download and install our System Support Utility tool so we can better understand your system's configuration. To get the tool, please visit Intel® System Support Utility for Windows*

Here's a quick guide on using the Intel SSU:
1. Download and launch SSU.exe.
2. Check the box for "Everything."
3. Click "Scan."
4. When the scanning is complete, click "Next."
5. Click "Save."
6. Please send the saved file here.

If you have any questions, please let us know.

Best regards,

Stanley B.

Intel Customer Support Technician

[Otakumonarch]

Hello, according to what you said, I downloaded SSU and obtained the files. As for the issue that needs to be prioritized, it should be (Unable to open Warhammer: 40000 Space Marine 2.) The game crashes immediately; now after the anti-cheat is loaded, the game window appears but the content is completely black, then crashes without any error.

[HeroS_Intel]

Hello Otakumonarch, 

Thank you for providing the requested file. I would kindly then request some time to further investigate this concern and explore your situation.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[StanleyB_Intel]

Hello Otakumonarch,

Can you please confirm if you've already performed a complete driver cleanup using Display Driver Uninstaller (DDU) and subsequently installed the newest driver version? Please refer to this guide for detailed instructions: How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

If the issue persists, you may want to try installing driver 32.0.101.8135. This will allow us to check for any driver regression issues. Kindly refer to this link: Intel® Arc™ Graphics - Windows*

Please let me know if this solution resolves your issue. Don't hesitate to reach out if you have any questions.

Best regards,

Stanley B.

Intel Customer Support Technician