FINAL FANTASY VII REBIRTH crashes

[Curious_Gam]

DXGI_ERROR_DEVICE_HUNG

ARC A770 16G

[Earl_Intel]

Hi Curious_Gam,

Thank you for posting in the communities!

I'm sorry to hear that you're experiencing issues with your system. For us to better assist you on this, could you please provide the needed details listed below:

• May I know what Digital Gaming Platform did you install Final Fantasy VII Rebirth?
• Can you provide us the game settings you're using?
• Kindly provide us also the dump files and SSU logs to further help us on the investigation.
  • Instruction link: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community
  • SSU link: Intel® System Support Utility for Windows*

Once we have this information, we will be able to proceed with the next course of action and work towards resolving the issue you are facing.

Best regards,

Earl E.

Intel Customer Support Technician

[Curious_Gam · Accepted solution]

It's solved. I deleted the shader cache, then it worked.

[Earl_Intel]

Hello Curious_Gam,

Thank you for sharing this update with us.

I'm happy to hear that you were able to resolve the issue by "deleting shader caches", I will take note on the troubleshooting steps you've taken.

Since the issue is now resolved, I will no longer monitor this thread.

If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician