Fortnite and A750 only draws 107 - 124 watts.

[MyUncleSamdotCA]

PSU Seasonic SSR-500GB3

Asus Pro a520m-c II

Ryzen 5 5600G

16 GB Ram

Arc 750

WD Black 2GB nVme

* All drivers, firmware, bios and software, is up date.

*4G & Rebar enabled.

* Game @ 1440p Fortnite

Before rebar, it use to draw about 107 Watts @ 100%.

After enabling rebar, it was a slight improvement, 125 Watts and sometimes 140 Watts.

When I run furmark, I get 190 Watts usage @100% from the GPU.  so I know it's not any other component.  The PSU is blowing cool air.  Have it on a Watt-Meter to the wall and it doesn't draw more than 350 Watts.

Has anyone figured out the fortnite and Arc 750 issues?  I have seen other people vides, but they are only drawing about 140 watts at full load.  this GPU is capable of 190 Watts.  Other games show that it draw close to the 190 watts.  

THanks in advance for the help.

[JeanetteC_Intel]

Hello MyUncleSamdotCA,

Thank you for posting in Intel Communities and for providing the detailed system specifications and power consumption information.

To better assist with this investigation, I'd like to gather some additional details:

1. Is your Arc A750 an Intel-branded card or from another manufacturer (such as ASRock, Sparkle, etc.)?
2. Is this issue something you've observed recently, or has Fortnite always performed this way since you got the card? Did it previously work at higher power draw levels?
3. Could you please generate and share an SSU (System Support Utility) log file? This will help us analyze your system configuration and identify any potential issues. You can download SSU from Intel's support website.

The difference in power consumption between FurMark (190W) and Fortnite (125-140W) indicates that the GPU may not be running at full capacity during gameplay. This could be due to several factors such as game-specific optimization issues, driver configuration, or system settings.

I look forward to your response so I can investigate this issue further.

Best regards,

JeanetteC.

Intel Customer Support Technician

[MyUncleSamdotCA]

Hello JeanetteC.

1. Is your Arc A750 an Intel-branded card or from another manufacturer (such as ASRock, Sparkle, etc.)? 

- No, it is an Intel-branded and manufactured card purchased from CanadaComputers on Feb. 11, 2024

2. Is this issue something you've observed recently, or has Fortnite always performed this way since you got the card? Did it previously work at higher power draw levels?

- It had never performed as expected from the start, but was a noticeable upgraded coming from a GTX 960.  I only started monitoring the power draw using afterburner after trying to figure it out.  I had noticed from other peoples videos online, they seem to not have the power draw as it should in Fortnite.

Could you please generate and share an SSU (System Support Utility) log file? This will help us analyze your system configuration and identify any potential issues. You can download SSU from Intel's support website.

- the file is attached.

The difference in power consumption between FurMark (190W) and Fortnite (125-140W) indicates that the GPU may not be running at full capacity during gameplay. This could be due to several factors such as game-specific optimization issues, driver configuration, or system settings.

- The GPU is running at 95-99% in Fortnite and drawing 125 W most of the time.  Whereas in Furmark, it is 99-100% drawing 190 Watts.  That is a huge difference, that is what made me go and see view other peoples fortnite/arc a750 video.  It seems like they didn't realize it.

Thank you in advance.

[JeanetteC_Intel]

Hello MyUncleSamdotCA,

Thank you for providing the requested information. After reviewing your SSU log file, I found that most system components appear to be functioning normally. However, I noticed that your BIOS firmware is not the latest version available, although the two most recent firmware updates are currently in BETA status. I recommend contacting your system manufacturer's support team to verify whether these BETA firmware versions are stable and safe for installation.

Additionally, please ensure your power supply meets the minimum requirements for the Intel® Arc™ A750 Graphics card. According to the Intel® Arc™ A-Series Graphics – Desktop Quick Start Guide, you need a minimum 600W power supply with two PCIe power connectors (1x8-pin & 1x6-pin).

For further reference, please review this article regarding power supply-related performance issues: Performance Issues Caused by Power Supply with Intel® Arc™ A750/A770 Graphics Cards

Please don't hesitate to reach out if you have any questions or need further clarification.

Best regards,

JeanetteC.

Intel Customer Support Technician

[MyUncleSamdotCA]

Hi JeanetteC,
Thank you for the response considering it is a Sunday. I do not feel comfortable installing a Beta Bios because it will void my warranty if something was to go wrong. I am 99% sure the Beta bios are non-stable and stated "to use at own risk."

I tested the amp draw with a seasonic SSR-750 Gold PSU and the results were identical. The a750 is just not drawing more anywhere near its rates TDP. Its mostly 125 Watts.

Its frustrating as it is just my luck to try a new brand of GPU and its doesn't work right with the Fortnite game I mostly play "smh". Thank you for your patience and help.

[JeanetteC_Intel]

Hello MyUncleSamdotCA,

Thank you for the detailed feedback and PSU testing - we appreciate your thoroughness.

We completely understand your concerns about the beta BIOS and warranty implications. You're right to be cautious.

I'll investigate the power draw discrepancy (125W vs expected TDP) and Fortnite performance issues internally and follow up with alternative solutions that don't require beta firmware.

Please reach out if you notice any other issues. Thank you for your patience.

Best regards,

JeanetteC.

Intel Customer Support Technician

[MyUncleSamdotCA]

Thank you, I will wait patiently for your teams response. Globally, this seem to be affecting anyone who owns an Arc A750 and plays fortnite. According to TomsHardware GPU Hierarchy, the A750 should be performing on par with the AMD RX 5700XT, but its actually performing just above 2/3rds of the performance.

I have a friend (same friend that tested with his larger PSU) with an older computer i7 6700K with an RX 5700XT and its definitely way faster. So I swapped the GPU and the system runs noticeably faster with his GPU on my system.

You have a wonderful and Safe holiday as I patiently wait for a solution.

[JeanetteC_Intel]

Hello MyUncleSamdotCA,

Thank you for providing these comprehensive details and for your continued patience. The information you've shared is extremely valuable:

• The global scope of this Fortnite-specific issue with Arc A750 users
• The significant performance gap compared to expected RX 5700XT parity levels
• Your thorough testing methodology, including the direct GPU comparison with your friend's system

I want to assure you that our technical team will thoroughly investigate this issue. Given the detailed evidence and widespread impact, we'll prioritize finding a solution.

I'll keep a close eye on this and update you soon. Your detailed testing will help our team find a solution faster.

Thank you for your patience, and I wish you a wonderful and safe holiday too. We're committed to resolving this for you and all Arc A750 users.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello MyUncleSamdotCA,

I'm actively investigating this matter and require some additional details to proceed:

1. Please share the TomsHardware links you mentioned
2. Can you provide CapFrameX data for GPU performance analysis?
3. Would it be possible to test the Intel Arc A750 on another system to help isolate the issue?

These details will be crucial for my analysis and finding the right solution.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello MyUncleSamdotCA,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[MyUncleSamdotCA]

Hi Jeannette, I have the file and sent the reply. I guess it didn't take it. I'll repost it and send it tomorrow. Maybe I forgot to hit "post". Have a wonderful new year.

[JeanetteC_Intel]

Hello MyUncleSamdotCA,

Thank you for the update. No problem about the posting issue - I'll wait for your repost.

Have a wonderful New Year!

Best regards,

JeanetteC.

Intel Customer Support

[MyUncleSamdotCA]

Hi JeanetteC_Intel,

It's not allowing to post the links, so I will include everything I wrote in a text file inside the zip with the CapFrameX log.

[JeanetteC_Intel]

Hello MyUncleSamdotCA,

Thank you for the comprehensive information.

I appreciate you including all the details in a text file within the zip alongside the CapFrameX log - this workaround for the link posting issue works perfectly and provides everything we need.

I'll now begin reviewing and analyzing the data you've provided to pinpoint the root cause and identify the most effective solution for your issue. You can expect an update on our investigation progress, and I'll reach out if any additional information is needed during the analysis.

Thank you for your thoroughness in documenting this issue.

Best regards,

JeanetteC.

Intel Customer Support Technician

[MyUncleSamdotCA]

Thank you so much JeannetteC, I will stand by. I hope your team is able to help and figure it out this global issue with the whole line of ARC GPUs. Have a blessed day.

I am really routing for Intel m, as I have been a fan since the 66Mhz 486DX. And the GPU market definitely need another manufacturer.

[caseyhunt]

Power draw figures like this are interesting because they don’t just affect thermals, they also add up in long gaming sessions. When a system is used daily for gaming or streaming, even small differences in average wattage can make a noticeable difference over time, especially in regions with higher electricity costs.

[JeanetteC_Intel]

Hello caseyhunt,

Thank you for this valuable feedback! You're absolutely right that power efficiency is crucial for regular gamers and streamers, and those small wattage differences do add up over time.

We understand that energy costs vary across regions, making efficiency a real concern for users. This perspective is helpful as we continue optimizing our products, balancing performance with practical considerations like operating costs and thermal management.

We appreciate you sharing these observations - it helps us understand how our products impact users' daily experiences.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello MyUncleSamdotCA,

Thank you for your continued support of Intel! I really appreciate your loyalty since the 486DX days - it's customers like you who have been with us through our journey that truly matter. You're absolutely right that the GPU market benefits from more competition, and we're committed to delivering the best possible experience with our Arc graphics cards.

Regarding your A750 performance issue, I've reviewed the CapFrameX data you provided. While helpful, the monitoring duration was quite short, and we'll need a more extended capture for better analysis.

1) Please perform a clean driver installation with version 32.0.101.8331 using DDU (Display Driver Uninstaller) first to ensure we're working with a fresh driver baseline.

2) Have you been able to test your A750 on another compatible system? If so:

• Did the other system experience the same performance issues?
• What were the CPU, PSU, and motherboard models of that system?

3) Please capture new extended CapFrameX data with the following requirements:

• Duration of more than 5 minutes
• Ensure GPU usage data is included
• Configure CapFrameX settings as follows:
  • Under Overlay > Overlay Items: Check "GPU Power" and "GPU Voltage"
  • Under Sensor > Sensor Items: Check "GPU Power" and "GPU Voltage"

4) Please provide screenshots of all your Fortnite settings for replication purposes.

This additional data will help us conduct a thorough analysis and work toward resolving your performance concerns.

Best regards,

JeanetteC.

Intel Customer Support Technician

[MyUncleSamdotCA]

Hello JeanetteC_Intel,

I will be doing this in the next while. The forum is giving me a difficult time replying to posts.

[MyUncleSamdotCA]

Hi JeannetteC_Intel
I have done what you had asked. I also went extra to purchase the latest windows 11 25H2.
1) uninstalled all GPU Drivers in windows 11 Safe Mode.
2) I installed Intel's Latest WHQL Drivers for my ARC A750
3) I logged a few games with CapFrameX and I installed the latest version also.
4) I also put in data with re-sizeable bar off and auto.
5) i have included fortnite settings, but I had to reduce the 3D scaling resolution to 50% in order to play. I should be able to play @ 75+% at that settings if the card was utilizing 100% of TDP.

Thank you again.

[JeanetteC_Intel]

Hello MyUncleSamdotCA,

Thank you for the comprehensive updates and for going the extra mile by upgrading to Windows 11 25H2. I acknowledge all the steps you've completed:

✓ Uninstalled GPU drivers in Safe Mode

✓ Installed latest Intel WHQL drivers for ARC A750

✓ Logged games with latest CapFrameX version

✓ Tested with Re-sizeable BAR both off and auto

✓ Included Fortnite settings data

I'd like to revisit a question from my previous message that may have been missed. Were you able to test the A750 graphics card on a different compatible system? If you were able to do so:

• Did that other system exhibit the same performance issues?
• Could you share the CPU, PSU, and motherboard models used in that test system?

This information would be very helpful for our investigation.

Since you also mentioned experiencing difficulties when replying to posts, I'll be sending you an email to provide an alternative method for responding that may be more convenient for you. Please be sure to check your inbox as well as your spam and junk mail folders, as the email may have been filtered there.

Thank you for your thorough testing approach and patience with this investigation.

Best regards,

JeanetteC.

Intel Customer Support Technician