Glitch b570

[Alberto90]

I just bought intel arcb570. Sometimes it glitch when i open like movie or youtube. Any solution?

[Laroldski]

When you say the video glitch's can you tell me exactly what it does.

If your running KLite Codec video and audio codec packs you will need to change a setting's,I don't know why but not every video does it to me but sometimes the video I have downloaded off of youtube will only play the audio and not the video screen just look like a mess.

If your running Klite please me know and I'll explain what to do,if your not running KLite I have no idea what it could be because the fix I use are setting's within KLite.

[Alberto90]

even if i didnt do nothing just open the desktop it glitch. I already unplug and plug again the intel arc b570. sometimes it will appear glitch

[Laroldski]

Do use Klite Codec pack if so that could be the problem and if it is I think I can help,please let me know if you use Klite.

What brand of B570 card are using.

[RandyT_Intel]

Hi Alberto90 , 

To help me determine the root cause of the issue you are experiencing, could you please provide answers to the following questions: 

• When did the graphics issue first occur? 
• What is the make and model/brand of your graphics card? 
• Have you recently made any changes to your system, such as installing new hardware or software updates? 
• Are you experiencing the issue with specific applications or games, or does it occur system-wide? 
• Have you updated your graphics drivers recently? If so, did the issue start after the update? 
• Are there any error messages or codes displayed when the issue occurs? If possible, could you share a screenshot of the error message? 
• Have you tried adjusting the graphics settings in the affected application or game? 
• Are you experiencing any visual artifacts, such as screen flickering, tearing, or unusual colors? 
• Have you tried connecting your system to a different monitor or display to see if the issue persists? 
• Could you please check Device Manager to see if there is a yellow bang or exclamation warning sign next to the graphics adapter? This will help me understand the corresponding meaning of the error message. 
• Have you monitored the temperature of your graphics card to ensure it is not overheating? 
• Have you tried performing a clean installation of the graphics drivers? 
• Could you provide screenshots or recordings of the issue so I can clearly see what’s happening? 

If possible, please share your full system information in detail by running Intel® System Support Utility for Windows*. This will help me check the conditions of various components, both software and hardware, such as drivers and build versions, for a comprehensive analysis. 

Your responses to these questions will greatly assist me in diagnosing the issue and providing you with the appropriate troubleshooting steps. 

Thank you for your cooperation, and I look forward to resolving this issue for you. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi Alberto90 , 

I wanted to follow up to see if you have reviewed the questions provided recently. Please let me know so we can determine the best next steps. Thank you.

Best regards, 

Randy T. 

Intel Customer Support Technician

[RandyT_Intel]

Hi Alberto90 , 

I haven't heard back from you regarding this concern, so I will proceed with closing this case.

If you still need assistance, please submit a new ticket, as this case will no longer be monitored. 

Best regards, 

Randy T. 

Intel Customer Support Technician