Intel Arc A750 LE — Peripherals cut off during importing videos on Premiere pro, and specific games - Page 2

CapTainN · ‎08-30-2025

Background (First Issue: Freezing/Buzzing Sound)

I’ve had an ongoing issue with my Intel Arc A750 LE GPU for months, during which I've experienced screen freezes and buzzing/robotic sounds in certain games. The freezes would last for about 7–8 seconds. After that, a buzzing/robotic sound occurs, and everything goes back to normal, like nothing happened, then the game continues running as normal. I first encountered this issue with newer drivers.

Solution: The only way to fix this at the time was to roll back to an older Arc driver, the driver version is 32.0.101.6734. This resolved the freeze and buzzing problem. I’ve been using this stable version for 2 months.

New Problem (Peripherals Losing Power)

Probably on 16th August, a new issue came up:

When importing videos into Adobe Premiere Pro (I use it for personal work), my monitor, keyboard, mouse, and microphone would instantly lose power. The PC stays on, but I need to force shutdown by holding the power button or toggling the PSU switch.
In Marvel Rivals, specifically when I view the Abyssal Flame legendary skin animations (Winter Soldier, Cloak & Dagger, or Venom), the same issue happens: peripherals lose power.

What I’ve tested (Troubleshoot):

1. Storage & Location Testing

Installed Premiere Pro and Marvel Rivals on HDD:
- Premiere Pro worked fine without the peripherals issue (while importing videos).
- Marvel Rivals still caused the issue (peripherals cut off).
Installed on SSDs (both NVMe):
- Premiere Pro always causes peripherals to cut off (during imports).
- Marvel Rivals (installed on SSD): The same issue (peripherals cut off during animation viewing).

2. Testing SSDs:

Freshly installed genuine Windows on both SSDs to rule out SSD-specific issues.
Doesn’t matter which SSD I boot from; if Premiere Pro or Marvel Rivals are installed on SSD, the issue persists.

3. RAM testing:

Corsair Vengeance dual-channel (8×8 GB).
- Single stick (8 GB):
- - No issue with Marvel animation (peripherals don’t cut off).
  - Still cuts off peripherals when importing videos into Premiere Pro.
- Dual Channel (16 GB):
- - Marvel animation causes peripherals to cut off.
  - Premiere Pro importing causes the same issue.
Tested with XMP off and enabled, no lasting resolution.

4. Stress Testing:

Unigine Heaven: Tested with Ultra settings, no crashes or issues during the test.
Cinebench: Ran both single-core and multi-core stress tests, all results were stable with no temp issues or crashes.
FurMark: Ran a 30-minute test at 4K resolution with 8x anti-aliasing and Ultra settings. GPU usage stayed 91-92%, and the max temperature was 71°C. No issues or power cutoffs during the test.

5. Windows & Event Logs

After multiple forced shut down, and booting during the tests, the BIOS displayed an fTPM error when peripherals shut down, prompting me to reset TPM settings.
Event Viewer showed nothing useful, even after the issue occurred. But if needed, I can provide it.
Windows Updates: I’m aware that there’s an issue with update KB5063878, which has known problems causing freezing and SSD failures. I’ve excluded this update from my system.

6. Browsers and Artifacts:

Microsoft Edge and Discord:
- Hardware acceleration in both programs caused graphical artifacts (box trails and weird redraw glitches).
- Disabling hardware acceleration fixed these artifacts in both Edge and Discord.

Note: I was on vacation for a while and came back on August 29th. I saw there was a new version, 32.0.101.7026 (WHQL Certified), and installed it. I also noticed there was an update for Marvel Rivals (Steam). After that, it seems like the issue with the game was fixed, and the same animations no longer cause any problems. I have watched the animation multiple times, and everything was working fine.

Symptoms Recap (Current State)

Marvel Rivals skin animations (previously causing peripherals to lose power) no longer cause this issue after the latest updates.
Premiere Pro still causes peripherals to lose power when importing video files or using default templates. The only solution for this problem is using IGPU (5600g).
With the newer driver, I still experience the “freeze + buzzing” issue during gaming, but it resumes normally after a few seconds as soon as the buzzing/robotic sound occurs.

What I Need Help With

Why is this specific issue affecting me with the Intel Arc A750 LE, but not other Arc users?
Is this something that future driver updates can address? If so, can Intel provide guidance on a potential driver fix or beta versions for testing?
Any insights on what might be causing the peripherals loss on imports in Premiere Pro, and if this could be a driver/compatibility issue with Arc?

Specs for Reference

GPU: Intel Arc A750 LE
CPU: AMD Ryzen 5 5600G
RAM: 16 GB DDR4 (Corsair Vengeance 8 GB ×2)
Motherboard: Gigabyte B550M K (rev 1.1)
PSU: Corsair RM650 Gold
OS: Windows 11 (latest updates)

DeancR_Intel · ‎09-28-2025

Hi CapTainN,

Thank you for your response and for providing the comprehensive SSU scan with all options included. I appreciate you taking the time to upload the files to Google Drive, I understand the forum limitations with HTML file attachments can be frustrating.

I have successfully accessed your Google Drive link and will be reviewing the complete SSU logs along with the additional files you've provided. This comprehensive system information will be invaluable for our power-related analysis.

I completely understand that you weren't able to perform the PSU replacement test at this time. PSU testing can require access to alternative hardware that isn't always readily available. I will be waiting for that as well just take all the time you need.

Best Regards,

Dean R.

Intel Customer Support Technician

DeancR_Intel · ‎09-29-2025

Hi CapTainN,

To complete my analysis of the PSU protection mechanism activation you're experiencing, I need one additional piece of evidence:

Could you please provide an audio recording or video clip of the audible "click" noise that occurs when the peripheral power loss happens? This sound evidence will be crucial for:

Confirming the PSU protection relay activation
Identifying the specific type of protection circuit being triggered
Providing technical evidence for further investigation

You can upload the audio/video file to your existing Google Drive folder or share it through any preferred method.

I'm reviewing your complete SSU data focusing on:

Power delivery patterns during high GPU load scenarios
Hardware compatibility matrices between your Arc A750 LE and system components
Power rail behavior during the peripheral disconnection events

Once I receive the audio/video documentation of the PSU click noise, I'll:

Complete the comprehensive log analysis
Escalate the case for specialized power system investigation
Provide you with detailed findings and alternative solutions

The audio evidence of the PSU protection mechanism will be essential for the technical analysis and potential resolution of this power-related issue.

Please share the audio/video clip when convenient, and I'll proceed with the complete investigation.

Best Regards,

Dean R.

Intel Customer Support Technician

DeancR_Intel · ‎10-01-2025

Hi CapTainN,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best Regards,

Dean R.

Intel Customer Support Technician

CapTainN · ‎10-02-2025

Hello,

I have attached a video clip that shows the PSU noise when launching Wuthering Waves. About a week ago, I once again experienced a situation where, right after the game finished loading, all my peripherals instantly lost power.

In the video, you can see both the peripheral power loss and the PSU noise happening together.

For additional context, I also tried tuning my Intel Arc GPU by lowering the core power limit from 195W to 95W as a test. Even with reduced GPU power, the issue still occurred. I have since reverted the tuning back to default.

I’ve uploaded the video recording to Google Drive.

Link - https://drive.google.com/drive/folders/1lxAJVk3L7XBYyolV4TCGgUfU7l5zFc22

RandyT_Intel · ‎10-02-2025

Hi CapTainN,

I'm reaching out on behalf of my colleague, Dean. Thank you for providing the requested information. We will review it further and get back to you once our analysis is complete.

Best regards,

Randy T.

Intel Customer Support Technician

DeancR_Intel · ‎10-07-2025

Hi CapTainN,

I have reviewed your comprehensive testing results and the video documentation. Your systematic approach of testing with integrated graphics (no issues) versus the Intel Arc A750 LE (power loss under high load) has been invaluable in isolating this power-related issue.

To complete my investigation and provide the most accurate solution, I need two additional diagnostic steps:

Alternative PSU Testing:

Test with an alternative power supply (650W minimum rating)
This will help me determine if the issue is PSU-related or system configuration related

Once you've completed the alternative PSU testing and provided the system power report, I'll be able to provide definitive recommendations for resolving this peripheral power loss issue.

Please let me know the results of the PSU testing and provide the power report when available.

Best Regards,

Dean R.

Intel Customer Support Technician

DeancR_Intel · ‎10-09-2025

Hi CapTainN,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best Regards,

Dean R.

Intel Customer Support Technician

DeancR_Intel · ‎10-14-2025

Hi CapTainN,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively.

Best Regards,

Dean R.

Intel Customer Support Technician

DeancR_Intel · ‎10-14-2025

Hi CapTainN,

Thank you for providing the complete SSU scan with all options included and the additional files via Google Drive. I appreciate you taking the time to gather this comprehensive system information.

I've received your files and will review the detailed system analysis. However, the PSU replacement test remains a critical step in our troubleshooting process, as the evidence strongly points to a power delivery issue rather than a GPU hardware defect.

The PSU replacement test will help us definitively determine whether your Corsair RM650 Gold is experiencing protection circuit issues that are causing the peripheral power loss under high GPU load conditions.

I'll wait for you to complete the PSU replacement test when you're able to do so, as this will provide the conclusive evidence we need to properly diagnose and resolve this power-related issue.

Please let me know when you can perform this test, and I'll continue with the analysis once we have those results.

Best regards,

Dean R.

Intel Customer Support Technician

DeancR_Intel · ‎10-16-2025

Hi CapTainN,

Thank you for your extensive testing and patience throughout this troubleshooting process. After reviewing all the comprehensive documentation you've provided, I believe I can now provide you with a definitive assessment.

Based on the evidence, particularly the audible "click" sound from your PSU that occurs precisely when the peripheral power loss happens, the main issue appears to be related to your power supply unit. This clicking sound indicates that your PSU's protection circuits are activating under specific load conditions.

While your Corsair RM650 Gold meets the minimum requirements for the Intel Arc A750 LE, the issue may be that the PSU is not providing adequate power to all peripherals under high GPU load conditions, or the PSU's health may have degraded over time. Power supplies can develop issues that affect their ability to maintain stable power delivery even when they appear to meet specifications.

I recommend contacting Corsair directly for consultation about a possible replacement or to have your RM650 Gold evaluated. They would be best positioned to assess whether your specific unit is experiencing power delivery issues or protection circuit problems that could cause the peripheral power loss you're experiencing.

Given that we've identified the most likely the cause of your issues, I will be closing this thread. If you continue to experience problems after addressing the PSU situation, please feel free to create a new support thread.

Thank you for your thorough cooperation and detailed testing throughout this investigation.

Best regards,

Dean R.

Intel Customer Support Technician