Intel Arc A750 - Significant Frame Drops in Farlight 84

[Bood_Lok]

I'm experiencing significant frame drops in Farlight 84 while playing on extreme graphics with my Intel Arc A750.
* System Specifications:
* CPU: Intel Core i5-12400F
* GPU: Intel Arc A750
* RAM: 16GB DDR4 3200MHz
* Motherboard: BOISTAR H610M
* OS: Windows 10 pro 22H2
* Drivers: Intel Arc Drivers gfx_win_101.6325_101.6252

* Issue:
* I can achieve high frame rates (around 200+ FPS) initially.
* However, the frame rate drops significantly to around 25 FPS in busy areas or during action.

* Troubleshooting Steps Taken:
* Updated to the latest Intel Arc drivers.
* Monitored resource usage through Task Manager. CPU usage is generally moderate.
* Adjusted in-game settings (lowered shadows, anti-aliasing, etc.).
* Closed unnecessary background applications.
* Verified game file integrity.

[DeancR_Intel]

Hi Bood_Lok,

Thank you for posting in the Community!

• I suggest using the latest WHQL graphics driver available.
• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
• You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.

If you have a game or app that is not performing as you would expect then we need to know it. However slow performance is very subjective.

Numbers and statistics speak a universal language so when submitting your bug to Intel try capturing the following information:

1. Describe the performance issue as best as you can.

• Per example: FPS drop when entering ‘x’ or ‘y’ section.

1. Provide screenshots or describe the graphics settings used in-game.

• Per example: Ultra quality preset, video resolution, ray-tracing on, etc. etc.

1. Submit CapFrameX capture data (.json files) reproducing the issue. 

• Capture data at least 3 times to define a good performance baseline.

About CapFrameX

This is a 3rd party tool for frametimes capture and analysis based on Intel's PresentMon. The overlay is provided by Rivatuner Statistics Server (RTSS).

CapFrameX Installation instructions:

1. Go to https://www.capframex.com/download and download the latest version of CapframeX.
2. Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
3. Unzip both installers and install them.
4. Launch CapFrameX and then close it. This is so it creates the user Configuration folder.
5. Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
6. Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
7. In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.
8. In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

Capturing the Performance Data:

1. Open CapframeX and do NOT minimize or close it.
2. Open the game and go to the part of the game you need to be to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
3. Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".
4. Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".
5. Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
6. To export the data captured as a JSON file, right click the capture and click on "Copy/paste recording file(s)".

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Bood_Lok,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Bood_Lok,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician