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There is a bug for me in the new driver version.
When my computer goes into standby mode and I wake it up again, the graphics card no longer performs at full capacity; it doesn't seem to wake up properly.
Everything is fine with 32.0.101.8331. The error occurs from version 32.0.101.8425 onwards and is also present in 32.0.101.8509.
I have an MSI Z370 GAMING PLUS (MS-7B61) with Intel Core i9-9900K and the latest BIOS version. Changes to the power saving options in Windows do not help. A clean install with DDU does not help either. It is due to the driver.
Best regards
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Hi Funkenschlag,
Thank you for posting in our Community.
I can see that the system performs as expected with driver version 32.0.101.8331, while reduced GPU performance appears after standby, starting from 32.0.101.8425 and continues in 32.0.101.8509, even after performing a clean installation using DDU. This information is very helpful and suggests the behavior may be related to how the newer driver handles power-state recovery after sleep/standby. To assist further and help isolate the issue, could you kindly confirm the following details:
- After waking the system from standby, does performance return to normal after a full reboot, or does the issue persist until the driver is reinstalled?
- Does the issue occur every time the system resumes from standby, or only intermittently?
- Could you share the exact Windows version/build currently installed?
- If possible, have you tested whether the behavior also occurs using the Microsoft basic display driver or only with the latest drivers from Intel?
- If you've already taken any steps to resolve this issue before reaching out, please share those details with me so I can avoid repeating any unnecessary actions.
I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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Hi Von M.,
Thank you for your reply. Please find my answers to your questions below:
Reboot behavior: The issue only occurs after waking the system from standby. After a full reboot of the computer, everything works as expected again.
Frequency: It happens every time the system resumes from standby.
Windows Version: Windows 11 Version 25H2 (Build 26200.7840).
Basic Display Driver: I have not tested this yet.
Previous steps: I haven't taken any further troubleshooting steps beyond what was mentioned previously.
I am attaching the requested SSU log file to this post.
16GB Intel Sparkle ARC A770 ROC Luna White
Hope this helps.
Best regards, Funkenschlag
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Hello Funkenschlag,
Thank you for your detailed response and for providing the SSU log file. Based on your clarification, the issue consistently occurs only after the system resumes from standby, and a full reboot restores normal behavior. That detail is important and gives us a clearer direction for investigation.
For the next step, kindly test the system using the Microsoft Basic Display Adapter after waking from standby. This will help us determine and to isolate whether the behavior is driver-related or potentially linked to power state transitions.
Once you have tested the above, please let me know the results so we can proceed accordingly.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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Hi,
I tested the system using the Microsoft Basic Display Adapter as requested.
After switching to the Microsoft Basic Display Driver and performing the same steps (putting the system into standby and waking it up), the system behaved normally and the performance remained stable. I did not observe the FPS drop after standby with the Basic Display Driver.
Best regards
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Hello Funkenschlag,
Thank you for your confirmation.
I’ll need to conduct additional research on this issue and will post an update in this thread once I have more information about this matter.
Best regards,
Von M.
Intel Customer Support Technician
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Hello Funkenschlag,
Can you please test the latest driver version 32.0.101.8531 using DDU and let me know the results? Additionally, could you provide information about what PSU (Power Supply Unit) you are using in your system?
I also need to inform you that there might be a compatibility issue based on the Intel® Arc™ Graphics – Desktop Quick Start Guide, specifically related to 9th generation CPUs. This could be contributing to the performance issues you're experiencing.
Please update me on the driver testing results and PSU specifications so I can better assist you with this matter. Also, I would like to request another SSU log once successfully installed with the graphics version.
Best regards,
Hero Yuki S.
Intel Customer Support Technician
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Hello,
The issue still occurs with driver version 32.0.101.8531. The graphics card becomes very slow after waking from standby. With version 32.0.101.8331 everything works correctly.
I am using a be quiet! Pure Power 12 650W power supply (80 Plus). I have attached the new log file.
maybe its interesting Windows + Strg + Shift + B also not helps after Standyby - only a fresh restart
Best regards
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Hello Funkenschlag,
Thank you for the update and providing your PSU. I understand that the issue still occurs with driver version 32.0.101.8531, where the graphics card becomes very slow after waking from standby, while version 32.0.101.8331 works correctly.
I have received your new log file and will further investigate this concern.
I'll get back to you with my findings shortly.
Best regards,
Hero Yuki S.
Intel Customer Support Technician
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Hello Funkenschlag,
I wanted to inform you that there are no issues on our end when using the latest drivers. However, this may be due to a compatibility issue with your system configuration. According to the Intel® Arc™ Graphics – Desktop Quick Start Guide, 9th generation CPUs are not listed among the supported processors. The supported CPUs for Intel Arc Graphics are 10th generation and above. This compatibility limitation may be the root cause of the issues you're experiencing with your current system.
With that, I will now close this inquiry. If you require further assistance, please submit a new request, as this thread will no longer be monitored.
Best regards,
Hero Yuki S.
Intel Customer Support Technician
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