Intel Graphic Software - Graphic Section issue

Buddhika_C_ · ‎12-15-2025

Analyze following images :

since Graphic Driver version 101.6790 , integrated Graphic software's graphic section has not been working for each subsequent releases up to latest one, all releases were updated by the software itself or by the : Intel driver & support Assistance tool as below

This is how the Intel Graphic Software's graphic looks like now :

Can you help me to fix these issues because I lost my settings to graphic configuration ?
Is this something common, or is this specifically came up with my machine?
If you need additional data, I can co-operate.

Looking forward to hearing for you a robust solution ASAP.
(Earlier versions and old ones were working under Arc graphics driver setup, from this year mid I am facing this issue with new driver software.)
Thanks

KennethB_Intel · ‎12-15-2025

Hello Buddhika_C_,

Thank you for reaching out to the Intel Community Forum. I understand that you are experiencing an issue where the graphics section in Intel Graphics Software has not been working since driver version 101.6790, and I am here to assist you.

To better understand the situation and determine the next steps, could you please provide the following details:

Have you tried any troubleshooting steps aside from updating the driver (such as reinstalling the Intel Graphics Command Center or performing a clean driver installation)?
Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows*

We will wait for your response so we can further assist you.

Thank you.

Best regards,

Kenneth B.

Intel Customer Support Technician