MW3 randomly fps drop

[Floze06]

Sometimes my MW3 runs just fine with high fps and no frame drops. When i play it on another day i get random frame drops which makes no sense.

[KennethB_Intel]

Hello Floze06,

Thank you for reaching out to the Intel Community Forum. I understand that you are experiencing random FPS drops while playing MW3, even though the game sometimes runs smoothly. To help identify the cause of the issue, may I ask the following:

• When did this issue start happening?
• How often do the FPS drops occur, and do they happen during specific moments in the game?
• Have you made any recent changes to your system, such as driver updates, Windows updates, or new software installations?
• What troubleshooting steps have you already tried to resolve the issue?
• Have you monitored your system temperatures and resource usage during gameplay?
• Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows*

Please share these details so I can assist you further.

Thank you.

Best regards,

Kenneth B.

Intel Customer Support Technician

[Floze06]

Hello Kenneth

Sorry for the late answer. This started happening recently, like a week ago to be exact, before it ran smooth without any issues. 

The FPS drops occur randomly and it just doesnt run smooth like it used to. I used to play on 150 FPS average and now it drops to 50 FPS. I didnt do any updates or driver updates it just happened. I tried deleting and reinstalling the game and it worked fine then but when i restarted like after a day then it started having issues again. I also tried deleting and reinstalling the driver and it worked at first but started having issues after a day again. The temparatures are fine and the resource usage is also fine thats why im so confused by this. I will provide the SSU logs on a later time.

Kind regards

Floze06

[KennethB_Intel]

Hello Hello Floze06,

I wanted to follow up regarding the questions I previously sent. Kindly share your responses when convenient so I can continue assisting you with this matter.

Best regards,

Kenneth B.

Intel Customer Support Technician

[JohnM_Intel]

Hello Hello Floze06,

Thank you for letting me know that you haven’t made any changes to your system. To properly investigate this concern, we’ll first need to update your graphics drivers to the latest version.

Before proceeding with the update, I’d like you to scan your computer so that I can provide you with the exact graphics driver suitable for your system.

Please follow the steps below to generate an SSU (System Support Utility) file:

1. Download the Intel® System Support Utility for Windows*.
2. Open the tool and check the box for “Everything.”
3. Click Scan.
4. Once the scan is complete, click Next.
5. Click Save and keep the file.

Best regards,

John M.

Intel Customer Support Technician

[KennethB_Intel]

Hello Hello Floze06,

Just checking in to see if you had a chance to review and respond to the questions I shared earlier. The SSU will help me proceed with the next steps to support you further.

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

Hello Floze06,

As I have not received a response, I will now proceed to close this inquiry. If you require further assistance, please feel free to submit a new inquiry, as this thread will no longer be monitored.

Best regards,

Kenneth B.

Intel Customer Support Technician