OBS streaming not working with B580 and A580 on Battlefield 6

[codecxbox1]

Today I tested the lastest driver on my B580 and it worked perfectly with OBS and Battlefield 2042, but just hiccups that DXGI error on BF6..thinking about now BF6 doesnt like streaming software at all..the 2042 clip was done on Ultra, and the BF6 clip at Low..Ryzen 7 5700G B580 Steel Legend and 32Gb 3200, no overclocking..

https://www.youtube.com/live/AmBqBslJNps?si=9sVq7Qx3tq9zuO_F

https://www.youtube.com/live/8ParEOM_9O4?si=bOmXFGS8ZfEQRHKb

[JeanetteC_Intel]

Hello codecxbox1,

Thank you for posting in Intel Communities.

It's great to hear that the B580 is working well with OBS and Battlefield 2042. To help troubleshoot the DXGI error you're experiencing with BF6, could you please confirm a few details:

1. Is the game running without errors previously and only started getting the DXGI error message after updating the driver to the current/latest version?
2. Based on the screenshot you shared, the driver version with error is 32.0.101.8136. Can you confirm on this? (You can check this in Device Manager > Display adapters > Intel Arc A580 > Properties > Driver tab).
3. Are you using the latest Intel Arc Graphics drivers from Intel's website?
4. Does the error occur only when streaming/recording, or also during regular gameplay without OBS running?
5. Have you tried running BF6 without any streaming software to see if the issue persists?
6. Are you running BF6 in full screen, borderless windowed, or windowed mode?
7. Any other background applications running besides OBS?

Additionally, I would highly appreciate you sharing your system configuration by sharing your SSU log file so I can further check what other possible root cause of the issue.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello codecxbox1,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel® Customer Support Technician

[codecxbox1]

With the latest driver, it is not working. It just pops on the screen the DXGI error windows, regardless if  full screen, borderless windowed, or windowed mode. Im including the latest SSU log.

[KentRusselP_Intel]

Hi codecxbox1,

Thanks for getting back to us.

To help us conduct a more thorough investigation, could you please provide the following details:

1. Where was Battlefield 6 (BF6) downloaded from? Was it installed via Steam, EA App, or another platform?
2. What are the in-game settings currently being used? Please include details such as resolution, graphics quality (low/medium/high/ultra), V-Sync, DLSS or FSR settings, and any other relevant configurations.
3. What are your current OBS (Open Broadcaster Software) settings? Kindly share information like output resolution, bitrate, encoder (e.g., x264, NVENC), and any filters or plugins in use.

These details will help us better understand the environment and identify potential causes of the issue.

Best regards,

Kent Russel P.

Intel® Customer Support Technician

[codecxbox1]

Dl from EA

[JeanetteC_Intel]

Hello codecxbox1,

Thank you for providing the additional information. I'll investigate this further and follow up with you once I have more details.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello codecxbox1,

During my investigation, I've identified that your BIOS firmware is three versions behind the current release. I recommend reaching out to your motherboard manufacturer's support team for assistance with updating the firmware and be sure to reset to default BIOS settings after the update.

Additionally, please perform a clean installation of the latest driver version 32.0.101.8247 (WHQL Certified) using DDU in safe mode.

Please let me know the results after completing these steps.

Best regards,

JeanetteC.

Intel Customer Support Technician

[codecxbox1]

Updated BIOS and Arc drivers, same issue with game crashing with OBS on..

[JeanetteC_Intel]

Hello codecxbox1,

Thanks for the update. I see that updating your BIOS and Arc drivers didn't fix the crashing issue.

Let's try reinstalling both the game and OBS. This should clear any corrupted files that might be causing the problem.

Please let me know how it goes after reinstalling, and we'll keep working on this.

Best regards,

JeanetteC.

Intel Customer Support Technician

[codecxbox1]

Reinstalled the game and OBS and still the same..Until Oct 13, it was working great..

https://youtube.com/live/m8g1B4l6LPs

[JeanetteC_Intel]

Hello codecxbox1,

Thank you for the update. Since reinstalling both OBS and BF6 following the BIOS update didn't resolve the issue, I'll investigate this matter further and get back to you as soon as I can.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello codecxbox1,

I'm continuing my analysis of this issue and would appreciate your assistance in running a memory test. Please use any third-party MemTest application (such as MemTest86 or Windows Memory Diagnostic) and share the results with me.

I look forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello codecxbox1,

Have you had a chance to look over the previous post?

If you have any questions, please don't hesitate to reach out.

Best regards,

JeanetteC.

Intel Customer Support Technician

[codecxbox1]

Yes. the memory test passed ok..

Log Name: System
Source: Microsoft-Windows-MemoryDiagnostics-Results
Date: 11/21/2025 12:45:56 PM
Event ID: 1201
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: DESKTOP-0VEB750
Description:
The Windows Memory Diagnostic tested the computer's memory and detected no errors
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-MemoryDiagnostics-Results" Guid="{5f92bc59-248f-4111-86a9-e393e12c6139}" />
<EventID>1201</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-11-21T16:45:56.6298262Z" />
<EventRecordID>13488</EventRecordID>
<Correlation />
<Execution ProcessID="8352" ThreadID="8356" />
<Channel>System</Channel>
<Computer>DESKTOP-0VEB750</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<Results xmlns="http://manifests.microsoft.com/win/2005/08/windows/Reliability/Postboot/Events">
<CompletionType>Pass</CompletionType>
</Results>
</UserData>
</Event>

[JeanetteC_Intel]

Hello codecxbox1,

Thank you for the update. I'll continue investigating this issue and will provide an update once available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello codecxbox1,

I have successfully reproduced the Battlefield 2042 issue and will continue investigating. An update will be provided once available.

As we can only handle one game per thread, please create a new thread for the Battlefield 6 issue to receive proper support.

Best regards,

JeanetteC.

Intel Customer Support Technician

[ArchieD_Intel]

Hello codecxbox1,

I'm continuing to investigate this issue and would like to clarify a few details. I'd like to understand whether the DXGI error happens when you actively start streaming or recording in OBS, or if it occurs simply by having OBS open in the background without any active streaming or recording?

Best regards,

Archie D.

Intel Customer Support Engineer

[ArchieD_Intel]

Hello codecxbox1,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you. 

Best regards,

Archie D.

Intel Customer Support Engineer