Problem using Handbrake and B580

[Laroldski]

When I encode video's with HandBrake when using my ASROCK B580 card and what happens is the encoding will stop for no reason and HandBrake from what I remember doesn't show any error's and it's almost like the encode was successful.

I noticed when using  the version below is where I started to having problems.

32.0.101.8135

32.0.101.8136

32.0.101.8247

I reverted back to 32.0.101.7028 because I wasn't 100% certain when the problem started happening as I update every time a new ARC Driver comes out.

I'm going to install 32.0.101.8147 again and see exactly what happens with HandBrake,when the problem happened it happened around 1 out of every 4 to 8 encodes would be my best guess.

Once I start having the problem again I will update this thread,just to be clear I have yet to have an encode fail while using driver version 32.0.101.7028

If any Mod's that read this thread can you please let me know if this is a known problems with the newer ARC drivers.

[Laroldski]

@KennethB_Intel I just got done installing Windows and updating everything and this time and the last time when I ran HandBrake I was also running fully up to date Windows 11 25H2.

In Task Manager the gpu was running at 71 to 79% this time and I was running Arc Driver 32.0.101.8250

[KennethB_Intel]

Hello Laroldski,

Thank you for your response. Please allow me to further check this internally. I'll get back to you as soon as possible.

Best regards, 

Kenneth B.

Intel Customer Support Technician

[Laroldski]

@KennethB_Intel  I just had another video fail while encoding it using HandBrake and the latest Intel ARC driver and I'm attaching the Log to this message.

[KennethB_Intel]

Hello Laroldski,

We will attempt to recreate the issue on my end; however, to ensure accurate testing, could you please share screenshots or a screen recording of the exact settings you are using?

This information will help us reproduce the issue precisely and provide the most effective assistance.

Best regards, 

Kenneth B.

Intel Customer Support Technician

[Laroldski]

@KennethB_Intel  I included the custom Preset File that I use for HandBrake,just import the file into HandBrake and it will be the only one under custom.

I can say how many times you may have to keeping retrying to encode a file to get a failure as I have done 50 to 60 encodes sometimes and I don't get a failure and then I can get 1 to 3 fails out of 12 or 15 encodes for whatever the reason.

I put the file in a zip file because the uploader for this forum did allow it the uncompressed file to be uploaded.

I also forgot to mention before and I don't know if this will make any difference but I also under the Preferences check off where it say say's Enable Low Power Quicksync Hardware and that's it under that tab.

Under Preferences for Work Priority Level I set that to High.

I also included screen shots as well.

[KennethB_Intel]

Hello Laroldski,

Thank you for your response. We will now proceed to investigate this further. Kindly allow me some time to check this.

Best regards, 

Kenneth B.

Intel Customer Support Technician

[Laroldski]

@KennethB_Intel I just got done trying to download a bunch of video files and I had one file fail 3 times and not in a row because I put it in the Queue once I seen that it failed each time.

I can upload the files that I had problems with for you to try to see what you can do with them and I can upload them to a free site called sendspace but I need an email to post them there.

If you give me an email I can post them or you can also email me at tjw4700@yahoo.ca with an email to send the links to.

I understand that you may not want to or could be allowed to post your email on the forum so you don't get spammed to death,if you email me at my tjw4700@yahoo.ca I will not share the email with anyone period for any reason.

[Laroldski]

@KennethB_Intel  Please read my message above and do you want to give me an email so I can upload the files that I just recently had a lot of problems with for your team to test.

My email is tjw4700@yahoo.ca and if you use an Intel email if possible then I will know it's you that emailed me.

[KennethB_Intel]

Hello Laroldski,

Just to clarify, the issue was experienced on driver version 8247 and not on version 8250.

Please keep your system updated with the latest driver version 8250 and monitor if any issues occur.

Please let me know if you have any questions.

Best regards, 

Kenneth B.

Intel Customer Support Technician

[Laroldski]

@KennethB_Intel I had fails using version 8247 and 8250.

[Laroldski]

@KennethB_Intel I forgot I could just get the links from sendspace after emailing the links to myself.

You can use these links to download the video files and I had to put the in a split archive an there's no password on the archives.

https://www.sendspace.com/file/fk3ztf

https://www.sendspace.com/file/zqnpq2

https://www.sendspace.com/file/hxk7k6

https://www.sendspace.com/file/94pksc

[Laroldski]

@KennethB_Intel The links in the post above are for the video file that failed many times on me and I think it failed 4 or 5 times.

The links below are for a file that failed once on me and I was using driver version 8250 for boht files.

https://www.sendspace.com/file/dasw55

https://www.sendspace.com/file/evl8d2

https://www.sendspace.com/file/mddn5j

https://www.sendspace.com/file/8sybxw

https://www.sendspace.com/file/l2vj4s

[KennethB_Intel]

Hello Laroldski,

Thank you for the update and providing all the files. Please allow me to check this once again. I'll get back to you as soon as possible.

Best regards, 

Kenneth B.

Intel Customer Support Technician