Some Services Might be Missing.

[CrilAR]

Here is the thread i made which was unanswered but yet some volunteers came up with their ideas.
https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/IGCC-Error/m-p/1737929

Now i saw a guys answer telling me to check if the services were all available. As i mentioned in the previous thread (in the link) there were some missing. Now i question if those services are actually a must to have? 

[JohnM_Intel]

Hello CrilAR,

Thank you for raising this concern via Intel Communities.

To further assist you, I’ll need to gather a few details so I can provide the appropriate troubleshooting steps:

• Are your graphics drivers fully updated?
• Could you share a screenshot of the settings you adjusted?
• Please provide a screenshot of the exact error message/code so I can review it properly.
• Can you also share a screenshot of your in-game graphics settings?

Additionally, I would appreciate it if you could provide an Intel® System Support Utility (SSU) report so I can properly check your system configuration.

Additionally, to help us better understand your system configuration and provide more accurate support, we kindly request that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain important hardware and software information that is essential for troubleshooting.

Please follow these steps:

1. Download and run the Intel® SSU application.
2. The tool will generate a text file containing your system information.
3. You may refer to this guide for detailed steps: Help Guide for the Intel® System Support Utility
4. Once completed, please attach the generated file in your reply.

Regards,

John M.

Intel Customer Support Technician

[CrilAR]

Thanks for returning back to my call Mr.John,

Now the following answers to your questions are:

1. Yes, It is the latest version.
2. Of Course.
3. Okay.
4. Alright.

Now i will kindly put the SSU log and the pictures here. Just to remind, i have adjusted the settings yet this appeared when i tried to choose "Intel Optimized". I Have also tried to use these settings with PUBG and The Forest which didn't worked. Even though they were automatically detected by the IGCC.

[gasoline]

I get banned periodically.
Promote my posts so people can see how customer-focused Intel is.

[JohnM_Intel]

Hello CrilAR,

Thank you for providing the requested information.

I’m here to help you with this issue, and I’ll need a little time to carefully review and investigate the settings you shared. Once I’ve completed the investigation, I’ll provide you with clear steps to resolve the issue and ensure your system is working properly.

I truly appreciate your patience, and I’m committed to assisting you through this process.

Regards,

John M.

Intel Customer Support Technician

[JohnM_Intel]

Hello CrilAR,

Thank you for your patience. To further investigate the issue with the in-game filter, I would like to gather a few additional details. Kindly provide the information below:

• Have you tried uninstalling the graphics driver using DDU and then reinstalling the latest driver in Safe Mode?
• Is Resizable BAR (ReBAR) enabled in your system?
• What is your monitor’s native resolution, and what resolution are you currently using in-game?
• What is the wattage of your power supply unit (PSU)?
• Could you please provide a short video demonstrating the exact issue with the filter?

Once I receive this information, I will be able to proceed further with the investigation.

I look forward to your response.

Regards,

John M.

Intel Customer Support Technician

[CrilAR]

Hello John, 

The following are answers to your questions;

1. Yes recently i was able to get into safe mode and DDU but it didn't worked. I didn't tried to apply filters in a older driver version just to let you know.
2. Yes the ReBar is enabled in my system.
3. My Monitor is a 200hz 1920x1080p monitor and the ingame resolution is the same as native. Putting on 165hz doesn't help. I haven't tried using a HDMI cable since it is connected to my pc with a DP 1.2 cable.
4. I do own a 550w 80+ plus power supply and even tho recommened for B580 is a 600w power supply 550w does just fine with a lot of systems and in fact i can even do overclock without a problem but i don't use overclock i just tried it. Undervolting isn't a fix too.
5. I Would like to but there's nothing. Since the filter does absolutely nothing i cannot demonstrate what the error is. But if you insist on seeing really no changes without a single difference on monitor yeah i could try.

One another question i have is, in the post i have mentioned there was this guy named CaNeRyBuRy23 told me to check if the following services are running; 

• Intel(R) Graphics Command Center Service

• Intel(R) Graphics Driver Service
  
  Now i do question if those are actually services are actually something that should be there in the Services. Should they?

[JohnM_Intel]

Hello CrilAR,

Thank you for providing the information I requested. I will try to replicate the scenario in our laboratory to see if I experience the same issue.

Regarding your other question, you can download the Intel Graphics Command Center (IGCC) via the Microsoft Store. Newer Intel graphics use Intel Graphics Software (IGS), which becomes available when you update the driver. For the Intel Graphics Driver Service, you can verify it by opening IGS if you see a Performance tab, it means your system is running the Intel(R) Graphics Driver Service.

Alternatively, you can follow these steps to check:

1. In the Search tab, type Services and open it.
2. Scroll down and look for Intel(R) Graphics Driver Service.

• If you do not find it, this means your system is not running the Intel(R) Graphics Driver Service.

Additionally, if possible, please provide a short video showing the issue for visual investigation purposes. This will help us better understand and troubleshoot the problem.

Thank you for your cooperation.

Regards,

John M.

Intel Customer Support Technician

[CrilAR]

There is no Intel(R) Graphics Service existent in the services.msc 

This is a list of everything associated to Intel(R);

Intel(R) Driver & Support Assistant
Intel(R) Driver & Support Assistant Updater
Intel(R) Graphics Firmware Update Service
Intel(R) SUR QC Software Asset Manager
Intel(R) System Usage Report Service SystemUsageReportSvc_QUEENCREEK
Intel(With a R in a circle) Graphics Software Service

And here is a proof nothing changes with the Sharpening setting also i tried with closing the game and tried to launch it again yet it didn't worked. Same goes for all filters.

[JohnM_Intel]

Hello CrilAR,

Thank you for providing the video for visualization. With that, please allow me some time to reproduce the concern internally so we can properly investigate the sharpening issue.

Once this is completed, I will get back to you with an update.

I appreciate your patience, and I will keep you posted. 

Regards,

John M.

Intel Customer Support Technician