Starfield freezing with B580 OC

[Baconsnake]

I have a brand-new build where I'm getting lock ups at various points when playing Starfield, although it seems to always occur when clicking on a menu-like action:

• Opening a container
• Entering the inventory
• Changing equipment

It's never in the middle of a battle or random - always when I've mouse clicked something menu'ish.  I also cannot get any crash dumps since the entire system hard locks and requires a physical restart.  Event logs do not contain any info related to the crash.

Things I've troubleshooted

• Memory set to Expo profile and no profile
• Changed every graphics preset from low to ultra
• Confirmed drivers were up to date
• EDIT:  Memtest86+ run for 5 passing cycles

Build:

• AMD 9800x3d
• MSI x670e Carbon
• 2x16 Corsair DDR5
• Acer ARC B580 Nitro
  
  • 32.0.101.6653
  • Rebar active

This looks very similar to another thread posted recently: Starfield completely freezes the system 

[Mike_Intel]

Hello Baconsnake,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is your game launcher?
2. What is the specification of your power supply?
3. Can you share videos of the issue?
4. Please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Baconsnake]

1. What is your game launcher?
   1. XBox Gamepass for PC
2. What is the specification of your power supply?
   1. Corsair RM1000e (1000w)
3. Can you share videos of the issue?
   1. No video as the game freezes completely.
4. Please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:
   1. Attached

[Mike_Intel]

Hello Baconsnake,

Thank you for the update.

Base on the SSU that you sent. The Graphics driver installed is version 32.0.101.6653.

The latest driver that we have on our website is 32.0.101.6732.

Please install the latest driver using DDU method and update me if there will be improvements. Kindly refer to the link below for the steps and download link:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Baconsnake]

@Mike_Intel

I'll give that a shot, however it should be noted that both the Intel Graphics Software and the Intel Drive and Support Assistant are reporting 6653 as the most current available.

I'll report back and let you know if there's improvement.

[Baconsnake]

@Mike_Intel

After about 15 minutes of gametime I received another freeze that locked up the system.  Occurred as I was navigating an in-game menu, same as before.

[Mike_Intel]

Hello Baconsnake,

Thank you for the update.

Is there a chance that you can try this Graphics card on a different system or try a different Graphics card on your system to isolate the issue? Freezing or hanging is a possible hardware issue and if this is a hardware issue after swap test, you may call your reseller or local Warranty team for replacement.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Baconsnake]

I have a nvidia 1070 from my prior system that ran these games fine, although obviously at a much lower graphics quality.  From that standpoint, I know that graphics card is good; I've been using it for years without issue.

I can probably switch it out, although I'm not thrilled about having to cleanly remove all the drivers.  But it's a good suggestion; I'll return back in a couple days since I won't be able to switch it immediately during the work-week.

[Mike_Intel]

Hello Baconsnake,

Thank you for the update and understanding.

You have updating the drivers so the next best thing is to check if this is a hardware issue.

It is better if you can try this Arc B580 on a different system and if that system behave the same, then we can say that the issue is the Arc B580.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Baconsnake,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Baconsnake,

I hope you are having a good day.

I am sending another follow up to check if you tried our last recommendations. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician