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The B580 graphics card is stuck during PR export

lk569218700
Beginner
‎11-20-2025 03:47 PM
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The B580 driver has been updated to the latest 8247 version, and during the 2025PR editing process, the horizontal version of the 1920*1080 video runs perfectly, but the vertical version of the video 1080*1920 video is out, and there is a high probability that there will be a stuck phenomenon such as 20%5% The progress bar doesn't move, the software can't be closed, and it doesn't respond directly.
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RandyT_Intel
Moderator
‎11-23-2025 05:05 PM
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Hi @lk569218700,

 

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

  

  • Please provide a screenshot of the Event Viewer logs so we can determine whether this is a software or driver-related issue.
  • Have you contacted Adobe Support regarding this concern?
  • Before updating the graphics driver, did you perform a clean installation using DDU?
  • Have you tested the performance using other editing applications? Is the issue isolated to this specific software?
  • What is the exact version of the software you are using, and when did the issue first occur?
  • Were there any software or hardware changes made prior to this issue?
  • Kindly, generate a kernel or complete crash dump.

  

I look forward to your response and am committed to resolving your issue promptly. 

  

Best regards,  

  

Randy T.  

Intel Customer Support Technician  

 

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RandyT_Intel
Moderator
‎11-27-2025 05:55 PM
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Hi @lk569218700,

 

I'm following up to see if you've had a chance to review the information and requested details from my previous post. Please let me know so I can determine the best next steps. 

 

Looking forward to your update. 

 

Best regards, 

Randy T. 

Intel Customer Support Technician 


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RandyT_Intel
Moderator
‎12-02-2025 12:51 PM
225 Views

Hi @lk569218700,

 

Since I haven't heard back from you, I will be closing this thread. 

If you need further assistance, please submit a new thread or post a new issue in our community. 

  

Thank you. 

 

Best regards,   

Randy T.   

Intel Customer Support Technician  


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