The hardware acceleration of B570 GPU is not fully optimized for Abaqus 2024 on Win11.

[CaTiger]

I've encountered significant performance and rendering issues in Abaqus 2024 on Windows 11, which I have definitively traced to the hardware acceleration feature. With hardware acceleration enabled (the default setting), I experience the following three problems so far:

1. Severe Lag During Rotation: When the model displays a large number of nodes, rotating the model results in severe lag and latency. This level of performance is worse than what I experienced on older integrated graphics solutions.

2. Incorrect Mesh Coloring: When visualizing the mesh of an assembly, rotating or zooming the view causes the mesh of some parts to turn dark blue instead of retaining their default light blue color.

3. Broken Transparency and Shading: When in the semi-transparent display mode, changing the view causes the transparency and associated shading effects to disappear entirely.

All these issues are resolved after disabling hardware acceleration by adding abaqus_no_hardware_acceleration=ON to the custom_v6.env file. However, this workaround leads to a significant decrease in model loading speed, severely impacting the overall workflow efficiency.

Following details further pinpoint the rendering incompatibilities:

• Impact of Display Accuracy: When adjusting the model's "Display Accuracy" setting within the Abaqus software, it is evident that the lighting and shading rendering effects in semi-transparent mode also change significantly. With hardware acceleration enabled, only the lowest display accuracy setting can maintain the real-time display of the semi-transparent effect during view changing, although the mesh coloring still becomes incorrect.

• Critical Shading Method Defect: Changing the shading method from the default "Gouraud" to "Phong" triggers severe rendering artifacts. These include, but are not limited to: a sudden shift in the viewport background color, chaotic and incorrect coloring of the model mesh, and complete corruption of the model's lighting and shading effects.

I have attached a video that demonstrates some display issues. Please let me know if any other information is needed. I am eager to help get this problem fully resolved. If full compatibility is difficult to achieve, I will have to consider replacing this graphics card.

[KentRusselP_Intel]

Hi CaTiger,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to assist you with your concern. To better understand the issue and provide accurate support, could you please provide the following details:

1. What is the exact version of Abaqus 2024 you are using, including any updates or hotfix levels installed? Was it installed as a fresh installation, or was it upgraded from a previous version?
2. What are your current graphics settings in Abaqus—specifically, are you using OpenGL or DirectX? Have you applied any custom graphics driver settings specifically for Abaqus?
3. Are certain types of elements (e.g., solid, shell, or beam) more affected than others?
4. Does the issue appear immediately after enabling hardware acceleration, or only after performing specific actions?
5. Are you using a single monitor or a multi-monitor setup?
6. Has Abaqus previously worked correctly on this system or on a different GPU/system configuration?
7. How does other CAD or FEA software perform on your system, particularly with the B570 GPU?
8. Are system-wide hardware acceleration settings enabled in your Windows graphics settings?
9. Have there been any recent Windows 11 updates on your system?

Additionally, to help us better understand your system configuration and provide more accurate support, we kindly request that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain important details about your hardware and software environment, which are essential for troubleshooting.

Please follow these steps:

1. Download and run the Intel® SSU application.
2. The tool will generate a text file containing your system information.
3. Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility
4. Once completed, please attach the generated file to your response.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[CaTiger]

Thank you so much for your attention to this issue.

1. The software was freshly installed and has not been upgraded. The version information obtained via the cmd is as follows:
   (1) Sequence Information: D:\SIMULIA\EstProducts\2024\win_b64: 2023_09_21-20.55.25 RELr426 190762
   (2) Official Version: Abaqus 2024
   (3) Internal Version: Abaqus 6.24-1
2. No custom settings have been applied, everything is in the default configuration. I apologize for that I do not know how to check whether Abaqus is using OpenGL or DirectX. However, I am aware that Abaqus typically requires a graphics card that supports OpenGL.
3. I am using solid elements currently and have not attempted to use other types.
4. The issues disappear immediately upon disabling hardware acceleration and reappear immediately upon re-enabling it.
5. I am using a single monitor (2K, 180Hz). I have ruled out the refresh rate as a factor, as the problem persists even after reducing the refresh rate to 60Hz.
6. A colleague using a graphics card from another brand on Windows 11 does not experience these problems.
7. I have not yet tested with other modeling software.
8. The system-wide Hardware-Accelerated GPU Scheduling setting appears to have no effect on Abaqus. Disabling it did not resolve the issue.
9. I am using the official latest version of Windows 11 Professional. The detailed information is as follows:
   (1) Version: 25H2
   (2) Install Date: 2025/10/22
   (3) OS Build: 26200.6899

For your review, the file generated by SSU has been attached.

[KentRusselP_Intel]

Hi CaTiger,

Thank you for getting back to us. To further investigate your concern, could you please provide answers to the following questions:

1. Are there any specific 3D application profiles or OpenGL settings configured for Abaqus?
2. What Intel Graphics software related you have installed?
3. Have you tried rolling back graphics driver?
4. Can you run this command in Abaqus Python console: import opengl; print(opengl.opengl_info())?
5. Please try to run dxdiag and check if OpenGL is properly detected under Display tab
6. Does adding abaqus_opengl_software=ON to custom_v6.env resolve issues while maintaining some acceleration?
7. Do issues occur with single parts or only assemblies?

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[CaTiger]

Thank you so much for your response.

1. This is a brand-new computer, with a fresh operating system and software installation. No specialized configurations have been made.
2. I have only installed the Intel Graphics Software and updated to the latest driver.
3. In Device Manager, the option to roll back the driver is unavailable (grayed out).
4. I'm unsure if I executed the command correctly. After entering the command in the cmd, the following was displayed:
   PS C:\Users\CaTiger> abaqus python
   Python 3.10.5 for Abaqus 2024 (main, Aug 12 2023, 02:39:57) [MSC v.1934 64 bit (AMD64)] on win32
   Type "help", "copyright", "credits" or "license" for more information.
   >>> import opengl; print(opengl.opengl_info())
   Traceback (most recent call last):
   File "<stdin>", line 1, in <module>
   ModuleNotFoundError: No module named 'opengl'
5. After running dxdiag, I only saw information related to DirectX. Could the issue be here? I have included the relevant information as an attachment.
6. After adding the code, the following warning message appeared on the Abaqus startup screen:
   Abaqus Warning: Unknown keyword (abaqus_opengl_software) in environment file.
   Abaqus Warning: Please check spelling of the environment variable names.
   Unknown keyword "keywordname" can be removed using "del keywordname"
   at the end of environment file.
7. The issue occurs in all model display interfaces, not just in a specific module.

Please let me know if there is any other information you need or anything else you'd like me to try. Thank you! I look forward to your reply.

[VonM_Intel]

Hello CaTiger,

Thank you very much for taking the time to provide such a comprehensive update. Your detailed breakdown of the system configuration, Abaqus versioning, and all the tests you’ve performed is incredibly helpful. Since this is a clean installation of Windows 11 and Abaqus 2024 with default settings, and considering the issue resolves immediately when hardware acceleration is disabled, this strongly points toward a graphics compatibility or OpenGL-handling problem at the application level. 

Just to rule out a rendering-pipeline conflict, have you tried temporarily switching your Windows Graphics settings for Abaqus to “High Performance” instead of “Let Windows Decide”? (This won’t force the GPU type but can influence the rendering mode.). If possible, could you let me know whether the issue occurs immediately when opening any model, even very simple geometry (e.g., a single cube)?

Best regards,

Von M.

Intel Customer Support Technician

[CaTiger]

Thank you for your reply. I'm glad to hear the information I provided was helpful.

1. Regarding the Windows Graphics Settings issue: I could not find the Abaqus application in the graphics settings list. I tried adding it manually, but it seems that Abaqus is launched via the cmd rather than a direct .exe file. I am unsure how to add this specific application to the graphics settings list. Perhaps you could guide me on the correct procedure?
2. Regarding the occurrence of the problem: Yes, the issues happen with any geometry, including a simple cube.

I look forward to your further instructions. Thank you very much for your assistance.

[KentRusselP_Intel]

Hi CaTiger,

Thank you for your response. Rest assured, we will conduct further investigation regarding your concern to provide a solution. In the meantime, please try the following steps:

1. Intel Graphics Command Center Configuration

(If you don’t have Intel Graphics Command Center, please proceed to option 2)

• Open Intel Graphics Command Center → Graphics SettingsSet Performance to Maximum Performance
• Disable Power Saving Features
• Set Application Profile for Abaqus CAE
• Force High Performance GPU mode

2. Windows Graphics Settings

• Go to Settings → System → Display → Graphics
• Add abq2024.exe
• Set to High Performance
• Disable Hardware-accelerated GPU scheduling (if enabled)

3. Intel Arc Driver Rollback (if possible)

• Check Intel’s website for previous driver versions (31.x series)
• Professional OpenGL support may be better in earlier releases

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi CaTiger,

I just wanted to follow up and check if you’ve had a chance to review the information I shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[CaTiger]

Thank you for your reply and please forgive my recent delay in responding.

I have tried the Option 2 from your provided solutions. The specific steps I took are as follows:
1.    First, I restored Abaqus to its default hardware acceleration setting (abaqus_no_hardware_acceleration=OFF).
2.    I located the startup file launcher.bat from the shortcut. Its contents are:
@Echo off
call "D:\SIMULIA\Commands\abq2024.bat" %*
3.    Following the path above, I found abq2024.bat. Its contents are:
@Echo off
setlocal
set ABA_DRIVERNAME=%~nx0
"D:\SIMULIA\EstProducts\2024\win_b64\code\bin\SMALauncher.exe" %*
endlocal
4.    Again, following the path, I found SMALauncher.exe, added it to the Windows Graphics Settings, and set it to High Performance.

After completing these steps, I observed the following behavior:
1.    In the part module and other modules displaying only a single model, the previously described issues still persist.
2.    In the assembly module:
  (1)  When making small adjustments to the model's viewpoint, the issues still manifest.
  (2)  However, after making a slightly larger adjustment to the viewpoint, the problems suddenly disappear and do not recur.
  (3)  Furthermore, once the issues disappear in the assembly module, all other modules return to normal as well.
3.    This sequence of events repeats every time Abaqus is restarted. I have attached a short video to clearly demonstrate this phenomenon.

Additionally, I tested enabling and disabling the Hardware-accelerated GPU scheduling option once more and confirmed that it still has no effect on the issue.

Furthermore, I tried searching for an older version of the driver but found the number of available versions overwhelming, and I am unsure how to choose. If possible, could you provide a direct download link?

These are my latest findings. I look forward to your further advice.

[KennethB_Intel]

Hello CaTiger,

Thank you for your response. To help resolve this, please perform the following actions:

1.) Update your Intel Arc B570 GPU driver to the latest version. This ensures compatibility and optimal performance:

Download the Latest Graphics Driver 

• 32.0.101.8250 (Latest)

Execute a Clean Installation During Driver Installation

1. Click the .exe to initiate the driver installation.
2. Agree to the Intel Software License Agreement.
3. Click the checkbox to Execute a clean installation.

• A clean installation removes all old drivers and restores Intel settings to the default value

1. Click Start to begin the install.
2. Reboot the system if prompted.

2.) Make sure your Windows 11 operating system and DirectX components are fully updated. These updates often fix rendering and acceleration issues.

3.) Review any recent changes or installations on your system before the issue started. If there were updates or new software installed, note them as they may help identify the cause.

Once these steps are completed, please let us know the results so we can continue assisting you.

Thank you, and we look forward to your update.

Best regards,

Kenneth B.

Intel Customer Support Technician

[CaTiger]

Thank you for your reply!

I have followed Steps 1 and 2, completing the graphics driver update and checking for system and component updates. However, the issue persists.

Regarding Step 3, please forgive my lapse in memory regarding some details. To the best of my recollection, the software installation list is as follows:
1. Sunlogin Remote (Remote control software)
2. MSI Center (Motherboard control utility)
3. Geeks3D FurMark
4. AIDA64 Extreme
5. Microsoft Office 2016 & OfficePLUS
6. Microsoft PC Manager
7. Wise Registry Cleaner
8. Dism++ (System cleanup utility)
9. Java(TM) SE Development Kit (Installed as part of the Abaqus installation process)

I look forward to your further instructions. Thank you so much.

[KentRusselP_Intel]

Hi CaTiger,

I hope you are doing well. Thank you for your response. Please be assured that we will continue to investigate your issue thoroughly. In the meantime, if you have any further questions or require additional assistance, please feel free to reach out to us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[CaTiger]

Thank you very much.

I hope the information I provided has been helpful to you, and I truly hope this issue can be resolved perfectly.

If there is any progress, please keep me updated.

Wish you all the best with your work.

[KentRusselP_Intel]

Hi CaTiger,

I hope you're doing well, and thank you for getting back to us. I have a few questions that will help us further investigate the issue:

• Have you updated your motherboard BIOS to version 7E13v1A?
• Have you tried using the .exe version to check if there’s any difference?

Additionally, could you please provide a video demonstrating the difference with and without HW Acceleration enabled?

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[CaTiger]

Thank you for your reply.

1. I have updated the BIOS to the latest version through MSI Center and confirmed that the version matches what you indicated. However, the issue has not improved.
2. I apologize, but I didn't fully understand what you meant by using the "exe. version"? To the best of my knowledge, there is only one standard method for launching Abaqus.

• I have attached two relevant videos. Please check it at your convenience.

I look forward to your reply! Thank you so much.