The latest graphics driver can not play Battlefield 1

[刘鑫或hhh]

Will be able to enter the game but click Start Game Load will show incompatible drivers

[KentRusselP_Intel]

Hi 刘鑫或hhh,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to let you know I’m here to help with your concern. To better understand the issue and provide accurate support, could you please provide the following information:

• Which specific driver version is causing Battlefield 1 to stop working?
• Could you provide the exact error message you're encountering? If possible, please share a screenshot or video recording of the issue.
• Have you made any recent updates to your system (Windows, other software, or hardware)?
• What gaming platform are you using for Battlefield 1? Is it installed through Steam, EA App, or Epic Games?

To help us better understand your system setup and provide accurate support, we kindly ask that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain key details about your hardware and software environment that are essential for troubleshooting.

Here’s how to do that:

1. Download and run the Intel® SSU application.
2. The tool will generate a text file with your system information.
3. You can refer to this guide for step-by-step instructions: Help Guide for the Intel® System Support Utility
4. Once done, please attach the generated file to your response.

If you have any further questions or need additional help, feel free to reach out. I’m happy to assist.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi 刘鑫或hhh,

I just wanted to follow up and check if you’ve had a chance to review the information I shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Inte Customer Support Technician

[KentRusselP_Intel]

Hi 刘鑫或hhh,

I hope you're doing well. As I haven’t received a response, I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.

Best regards,

Kent Russel P.

Intel Customer Support Technician