VRR support missing on AOC 24G2W1G4 with drivers 32.0.101.6127 and later

[canadagoose]

Hello, I'm currently using an Arc A750 with the latest drivers 32.0.101.6130 (10/29), connected to an AOC 24G2W1G4 monitor with FreeSync enabled over Displayport 1.2. 

Previously, Arc Control supported Variable Refresh Rate between 48Hz - 144Hz for monitor with driver versions 32.0.101.6083 (10/7) and earlier.

However, Arc Control no longer supports Variable Refresh Rate for my monitor after driver versions for driver versions 32.0.101.6127 (10/18) and later.

Here is a list of driver configurations I have tested:
32.0.101.6130 (10/29, latest): No VRR support

32.0.101.6129 (10/24): No VRR support

32.0.101.6127 (10/18): No VRR support

32.0.101.6083 (10/7): VRR supported (confirmed twice)

32.0.101.6078 (9/24, WHQL Certified): VRR supported

To reproduce the issue, all I need to do is update the Intel Arc driver version from 32.0.101.6083 (10/7) to 32.0.101.6127 (10/18) using a clean installation. I can also reproduce the issue in the reverse direction by downgrading the driver version.

SSU is attached.

[Mike_Intel]

Hello canadagoose,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Are you using an Intel brand Arc A750?
2. If you will rollback the drivers, can you still enable Variable Refresh Rate?
3. Aside from the drivers, what are the troubleshooting steps that you tried?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[canadagoose]

Hi Michael,

1. Yes, I'm using an Intel Arc A750 LE.

2. Yes, if I rollback to an older driver (32.0.101.6083 or earlier), Arc Control allows me to set VRR to "enabled" for the monitor. If I switch back to a more recent driver, Arc Control returns to saying "Not Supported."

3. I have not tried additional steps aside from rebooting the PC between each driver installation (clean installation) and powering the monitor on/off. The monitor settings and hardware configuration remain the same between runs, only the driver version changes.

Thanks.

[Mike_Intel]

Hello canadagoose,

Thank you for the update.

Can you try the Graphics Driver 32.0.101.6299? You can download it here:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you are still having the same issue after trying this driver, please generate another set of SSU using this driver.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[canadagoose]

Hi Mike, I installed the latest drivers 32.0.101.6299 and the same issue is present.

I've attached the updated SSU using this driver.

[Mike_Intel]

Hello canadagoose,

Thank you for the update.

Can you try the Graphics Driver again however this time using the clean driver installation method using DDU?

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

If you are still having the same issue after trying this driver, please generate another set of SSU using this driver.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[canadagoose]

Hi Mike,

I performed the following procedure:

1. Reboot PC to Safe Mode
2. Use DDU v18.0.8.8 (latest) to completely uninstall Intel Graphics drivers and previous GPU drivers
3. Reboot PC to standard mode
4. Install Intel Arc Drivers 32.0.101.6319 (latest)

However, Arc Control still displays Variable Refresh Rate as "Not supported" for the monitor:

I've attached a new SSU report as well.

Thanks

[Mike_Intel]

Hello canadagoose,

Thank you for the update.

Let me provide another link that you can also try.

https://www.intel.com/content/www/us/en/support/articles/000098241/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[canadagoose]

Hi Michael,

Thank you for the link, but I already confirmed that my hardware and monitor settings are correct because VRR works with older Intel Arc drivers (32.0.101.6083 or older).

I checked with the latest drivers (32.0.101.6325) and new Intel Graphics Software, but the same issue persists:

I also attached an updated SSU.

[Sorceress]

Hi I have the same monitor and the same issue, VRR is unavailable on the latest driver versions where it previously worked on older versions. This is with an intel arc a750 LE over displayport

[Dj96]

Hi, the same happens on my Acer Predator XB253QGP even with the last driver and new control app.

Any ideas on how to solve the issue? 

With orders driver I was able to activate the VRR.

Edit. 

In my case I resolved using DDU before a clean install of the new driver.

Thanks,

Alessio

[DavidSelucky]

The same issue (AOC 27V2Q, A 770 LE, 6314 WHQL). Please fix it.

[Mike_Intel]

Hello canadagoose,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Hello Dj96 and DavidSelucky,

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[DavidSelucky]

Here is SSU.

[Mike_Intel]

Hello canadagoose,

Thank you for sending the SSU.

Upon checking, you are using driver version 32.0.101.6314.

The latest driver version that we have is 32.0.101.6325.

This one also have a new software that you can try, here is the link:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Nerdelkin]

New drivers didn't help at all. Having same issue.

[wfo]

I can confirm I have this same issue with the same monitor, and an intel branded a750.
I am using a fresh windows install with only the latest graphics driver installed (6325).

[wfo]

I have now tried on Linux (Kubuntu), and VRR seems to be working. I am able to select adaptive sync, and running a VRR test, it looks fine to my eyes. So this does seem to be specific to the Windows drivers for me, which is unfortunate, as I get consistently better gaming performance on Windows when using this GPU.

clinfo extract:

Number of devices                                 1
 Device Name                                     Intel(R) Arc(TM) A750 Graphics
 Device Vendor                                   Intel(R) Corporation
 Device Vendor ID                                0x8086
 Device Version                                  OpenCL 3.0 NEO  
 Device UUID                                     8680a156-0800-0000-2d00-000000000000
 Driver UUID                                     32342e34-352e-3331-3734-300000000000
 Valid Device LUID                               No
 Device LUID                                     10a6-f404fe7f0000
 Device Node Mask                                0
 Device Numeric Version                          0xc00000 (3.0.0)
 Driver Version                                  24.45.31740
 Device OpenCL C Version                         OpenCL C 1.2

[MUC]

Please create a Report for Intel Graphics Drivers and attach the output file here.

[Mike_Intel]

Hello canadagoose,

I hope you are having a good day.

Let me share this link, it is Variable Refresh Rate (VRR) 'Not Supported' in Intel® Arc™ Control.

https://www.intel.com/content/www/us/en/support/articles/000098241/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[canadagoose]

Hi Michael,

Thank you for the link, but you already shared this link previously and I have already taken a look at it; the article did not resolve my issue.

I will address each of the points mentioned in the article:

> Verify the HDMI input on the Display is HDMI 2.1 standard.

As mentioned in my original post, I am using Displayport 1.2 with Freesync enabled, and previously had no issues with VRR support when using older Intel Arc drivers. In other words, the hardware setup (monitor and cable) is correct.

> The display must also support VESA Adaptive Sync since this is the VRR supported by Intel Arc A-Series / B-Series GPUs.

Once again, the hardware setup (monitor and cable) including Freesync were working previously, and only stopped working when I updated Intel Arc drivers.

> Once you have verified your display supports the standard, contact your display manufacturer.

VRR stopped working only after updating the Intel Arc drivers, so it pretty clearly does not seem like a display issue to me.

My only question is this:

Can someone within Intel please look at what changed between driver versions 32.0.101.6078 (9/24) and 32.0.101.6127 (10/18) in terms of display VRR support?

Thank you.