《Where Winds Meet》问题

[Bob92]

steam《Where Winds Meet》

在中国，名字叫做《燕云十六声》

这个游戏现在驱动很有问题，一般帧率只有60多，多人联机模式直接降到30-40帧

游戏里的XESS基本没啥作用，开了也涨不了几帧，而且画面会变模糊

希望贵司对此游戏的驱动进行优化，并且增加XESS帧生成和低延迟技术

我的显卡是铭瑄B580电竞之心

[Mike_Intel]

Hello Bob92,

Thank you for posting in Intel community Forum.

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此可能存在一些翻译不准确的情况。

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. You mentioned that the current drivers have a lot of issues, let me check, did you have similar issued with the previous drivers?
2. If yes, can you still remember the last version that worked?
3. What is your game launcher?
4. Can we also download and play the game outside China? I need to check this because I may need to simulate this issue in our lab.
5. What are the troubleshooting steps that you tried so far?
6. For me to review the hardware and the installed drivers, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Bob92]

你好，Mike。

针对你的问题我做出以下回答

1. 我所使用的驱动都是每次最新的，基本没有变化，现在使用的版本号是32.0.101.8250。
2. 我使用的启动器是游戏官方的启动器。
3. 在中国以外可以下载的，这个游戏有两个版本，一个是中国的版本，和国际版更新进度不一样，在中国叫《燕云十六声》，国际版在steam叫《Where Winds Meet》，这个网址是中国版本下载方式：https://www.yysls.cn/download/
4. 我更新了CPU和内存条，并且尝试了一切游戏内设置及INTER显卡设置的大部分内容，然而效果微乎其微，可以说基本没有。

祝好，

Bob92

[Mike_Intel]

Hello Bob92,

Thank you for the quick reply.

Please try to install the latest driver using DDU method and update me if you are still having the same issue.

Kindly refer to the links below for the steps on how to perform DDU and download link of the latest driver:

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

Intel® Arc™ Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Bob92]

你好，Mike。

你所说的方式我之前已经用过几次，而且就在今天我也重新尝试了一次，效果没啥变化。还是和以前一样，帧数没变化。

祝好，

Bob92

[KentRusselP_Intel]

Hi Bob92,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此可能存在一些翻译不准确的情况。

I hope you are doing well and thanks for getting back to us. To conduct further investigation and analysis of the issue, please provide the following information:

1. CapFrameX. This is a third-party tool for frametime capture and analysis based on Intel's PresentMon. The overlay is provided by the Rivatuner Statistics Server (RTSS).

CapFrameX installation instructions:

1. Go to https://www.capframex.com/download and download the latest version of CapframeX.
2. Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
3. Unzip both installers and install them.
4. Launch CapFrameX, and then close it. This is why it creates the user configuration folder.
5. Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
6. Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
7. In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit on capture time.
8. In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

Capturing the Performance Data:

1. Open CapframeX and do not minimise or close it.
2. Open the game and go to the part of the game where you need to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture...".
3. Press F11 to start capturing data and reproducing the issue. The status in the overlay will change to "Recording frametimes XX s".
4. Once you have reproduced the issue, press F11 to finish the data capture. The status in the overlay will change to "Processing data.".
5. Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking on any one of these captures will display the results on the right.
6. To export the captured data as a JSON file, right-click the capture and click on "Copy/paste recording file(s)".

2. Game settings. We would appreciate if you will be able to provide us with screenshots of your in-game settings.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[Bob92]