Hello furkan26,
Thank you for reaching out to the Intel Community Forum. I understand that you are experiencing an issue where your Intel Core i7-13620H processor does not accept the update and displays a warning about a possible crash.
To assist you further, could you please provide the following details:
- Are you using a laptop or a desktop?
- What is the current operating system version installed?
- What is the exact update you are trying to install (e.g., BIOS update, driver update, or Windows update)?
- What is the graphics driver version currently installed?
- Does the warning appear immediately when you start the update or after some progress?
- Have you tried any troubleshooting steps so far? If yes, please share them.
- Were there any recent changes or installations before this issue started?
- Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows*
Please share these details so I can guide you with the most appropriate steps.
Thank you, and I will wait for your response to assist you further.
Best regards,
Kenneth B.
Intel Customer Support Technician
