intel ARC B580 | in Recovery Mode

[PEDRAM91]

i just build a system and after a month installed a intel ARC B580 in the beginning after the installation everything was good and successful and for certainty of successful installation i checked in the Task manager and the Graphic Card was recognized and i had not any chance to test it in a game or any program because of a notification about new bios update and after the updating everything was broken and the Graphic Card is in Recovery Mode , i tried every solution but it is still in Recovery Mode and i know it is a little issue but i can't find it . i tried to New Windows installation - New driver installation (new or older one-Manual installation of driver or with DSA - all possible Bios versions ) - but did't work , so i need help to resolve this issue .

For better understanding i attached a SSU Report.

Thanks

[VonM_Intel]

Hi PEDRAM91,

Thank you for posting in our Community. Your Intel Arc B580 going into Recovery Mode right after a BIOS update definitely sounds like something went sideways with either PCIe initialization or how the BIOS is handling ReBAR after the update. It’s wild how one firmware tweak can throw the whole setup off balance. Let’s go through this together and get to the root of the problem. To help me narrow down the cause, could you please confirm the following details:

• Did you reset the BIOS to default settings after updating it? (Sometimes, BIOS updates can change PCIe or ReBAR configurations.)
• Could you please check if the Resizable BAR is still enabled in the BIOS? Intel Arc GPUs require it for proper operation.

• How does the GPU appear in Device Manager, is it recognized correctly, or does it show any error codes (e.g., Code 43)?

• Have you tried reseating the GPU, clearing the CMOS, or testing the card in another PCIe slot or system to rule out connection or compatibility issues?
• When installing drivers, did you use Display Driver Uninstaller (DDU) in Safe Mode before reinstalling the latest version from the Intel website?

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician

[PEDRAM91]

Hello Dear Von M.

First of all thank you for help,

• i did't reset the BIOS after the update but one time i did it too to make sure everything is set to default .

• the Resizable BAR is always enable . 

• in Device Manager appears without any error ( Device Status : This device is working properly ) so it recognized correctly the only thing is in Display Adapters -> Recovery Mode .

• there is not a another PCIe slot for Graphic to testing it .

• The clearing of CMOS is done .

• Always using Display Driver Uninstaller (DDU) in Safe Mode befor reinstalling the latest version from the Intel website .

• i should add that when i change the BIOS configuration to :

initial Display Output=PCIe 1 slot           Internal=Disabled

or

initial Display Output=PCIe 1 slot           Internal=Auto

 i get a message in Intel Graphic Command Center = Your Current system configuration is not supported by intel Graphic Software (attach 5) .

i attached some extras for better understanding.

Personally i tnink it is a Interference with Internal Graphic (Maybe) .

Have a Great day.

[VonM_Intel]

Hello PEDRAM91,

Thank you so much for your detailed response. You’ve done an excellent job methodically covering all the key troubleshooting points, especially with clearing the CMOS, reinstalling drivers using DDU, and verifying the BIOS configuration.

I see you’ve already tried manually installing the new driver or using the Intel DSA, but the issue’s still hanging around. Let’s zoom in on this. Have you tried performing a clean install of the latest Intel Graphics driver using DDU to fully wipe out any leftover bits of the old driver and software? If you need a walkthrough, check out this guide: How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver

Let me know if the issue still the same so I can further investigate on this matter.

Best regards,

Von M.
Intel Customer Support Technician

[PEDRAM91]

Hello Dear Von M . 

Thank you for respond .

i always befor installing or reinstalling a driver, using the DDU and than using a clean install to make sure it is a clean and fresh installition, because of fear of these problems .

I downloaded the last version of DDU via the link above and try it again to remove and install the last version of the driver , i understood that when i,m in safe mode there is no Recovery Mode but when i booting into the normal startup ( No Safe Mode ) the Recovery Mode showing up .

Attachment available for better understanding.

Best Regards to you .

[VonM_Intel]

Hello PEDRAM91,

Thank you very much for your detailed follow-up and for taking the time to perform a clean installation using DDU. I reviewed your notes, and it’s helpful to know that the Recovery Mode only appears during normal startup and not in Safe Mode. That detail gives me an important clue about how the system is handling the driver on boot.

In the meantime, I’ll need to conduct additional research on this issue and will post an update in this thread once I have more information about this matter.

Best regards,

Von M.
Intel Customer Support Technician

[PEDRAM91]

Hello Dear Von M.

Thank you so much for all your effort and incredible attention in sloving this issue.

I truly hope that in the future no one else faces the same problem and if they do , this topic can be a great help , since a lot of time and effort has been put in by you to slove it .

i'll definitely be waiting for your response .

Have Great day .

Best Regards .

[VonM_Intel]

Hello PEDRAM91,

Thank you so much for your kind words and appreciation. It truly means a lot. I’m glad to hear that you’ve been patient and cooperative throughout this process. Based on my analysis, this issue may be related to a possible BIOS corruption. Since you’ve already cleared the CMOS, reinstalled, and even downgraded the BIOS, but the issue persists, I’d like to further isolate whether the GPU might have been affected by the BIOS update.

To proceed, may I kindly ask you to confirm the following details from your troubleshooting:

1. Is your Intel® Arc™ B580 currently installed in PCIe slot 1 or slot 2?
2. Have you tried using the Intel® Arc™ GPU in another system? If yes, does it show the same status in Device Manager?
3. Have you tested another GPU in your current system? If so, does it show the same label outside of Safe Mode, or does the label persist?

Your answers will help me determine whether the issue is hardware-related or linked to the system’s BIOS.  Thank you again for your time, patience, and cooperation.

Best regards,

Von M.

Intel Customer Support Technician

[PEDRAM91]

Hello Dear Von M.

1 . the issue is definitely related to the BIOS update, as the problem only appeared after the update was applied .

2 . It is installed in PCIe slot 1 ( PCIEX16 ).

3 . Unfortunately, I don’t have access to another GPU or PC to test .

4 . I made some further research too and discovered that the firmware of the card might have been damaged due to interaction with the newer BIOS and the firmware may have become confused while trying to adapt to the new version of BIOS update, eventually leading to a failure to function properly. It seems that the issue can only be resolved with a firmware update .

However, I haven’t yet found an option to update the firmware and there is no option in the Intel Graphics Command Center to do this .

Have a Great Day.

Best regards to you.

[AstroNommy]

Hello PEDRAM91,

The attachement.txt file shows that you are using an older "Bios version F4e" and there is already a latest version F5 released in 09/24/25. Try updating your Motherboard with newer bios and see if it helps.

[VonM_Intel]

Hello PEDRAM91,

Thank you so much for your detailed response and the time you’ve taken to investigate this matter. 

From what you’ve described, it does seem that the issue began right after the BIOS update, which strongly suggests that the update may have impacted how your GPU interacts with the system. The fact that your card is installed correctly in PCIe slot 1 also helps narrow down the potential cause, and your research regarding possible firmware confusion aligns with what I've seen in similar cases.

Since you currently don’t have access to another GPU or system for cross-testing, that’s perfectly fine. In this case, I’d recommend having a local technician assist you with further diagnostics if possible, just to rule out any motherboard-related effects from the BIOS update. You’ve done an excellent job troubleshooting and analyzing the situation so far. Please keep me updated with any new findings or results from additional testing, and we’ll continue to move forward together from there.

However, I noticed that @AstroNommy pointed out the attachment.txt file indicates your system is still running an older BIOS version, F4e, while the latest version F5 was released on September 24, 2025. They recommended updating your motherboard to this newer BIOS version to see if it resolves the issue. May I kindly ask if you’ve had a chance to perform the update, and if so, how it went?

Best regards,

Von M.

Intel Customer Support Technician

[PEDRAM91]

Hello Dear Von M.

Thank you so much for your continued help and follow-up .
Unfortunately, I don’t have access to any local technicians who have the expertise to handle these kinds of issues .

That's why I prefer to turn to online resources and trusted forums like this one, where experts like you are so generous in sharing their knowledge and advice .

I’ve also updated the BIOS to the latest version ( F5 ) and did a clean reinstall afterward, but unfortunately, it didn’t fix the issue. Since this problem wasn’t present in an earlier version, I decided to hold off on updating further, hoping the issue would be resolved, but unfortunately, it’s still ongoing .

Best regards to you 

[VonM_Intel]

Hello PEDRAM91,

Thank you very much for your kind words and for sharing these detailed updates. I completely understand your concern, especially since the issue appeared after the BIOS update. I’ll need to look into this matter further to better understand what might be causing it and explore possible solutions.

Once I’ve reviewed it in more detail, I’ll get back to you with the next steps or any recommendations that may help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello PEDRAM91,

Thank you for your patience regarding this matter. I’ve sent you an email with the next steps for your case. Kindly check your inbox, and if you don’t see it there, please also check your spam or junk folder, it may have been filtered accidentally.

Best regards,

Von M.

Intel Customer Support Technician