no audio sound installed

[bibek1]

please help 

[KentRusselP_Intel]

Hi bibek1,

Thank you for reaching out to the Intel Community Forum. I appreciate your message, and I’m here to help you with your concern. To better understand the issue and provide accurate assistance, could you please provide the following information:

• Are you using built‑in speakers, external speakers, or headphones? Do the same speakers/headphones produce sound when connected to another device?
• Are all audio cables securely connected?
• Is this a fresh installation, or did the audio work previously?
• Do you see any audio playback devices listed in your system’s sound settings?
• Does your system detect audio hardware in Device Manager (Windows) or System Information (macOS/Linux)?
• Are there any error messages or warning icons next to audio devices?
• Do you receive messages such as “No audio device found”?
• Are any audio drivers missing, disabled, or outdated?
• Have you recently updated your operating system or drivers?
• Does the volume mixer show any available audio devices?
• Can you open and access your system’s sound settings or audio preferences?

Additionally, to help us better analyze your system configuration, we kindly request that you provide the Intel® System Support Utility (SSU) report. This report includes essential hardware and software information needed for effective troubleshooting.

Please follow these steps:

1. Download and run the Intel® SSU application.
2. The tool will generate a text file containing your system information.
3. Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility
4. Once the scan is complete, please attach the generated file to your reply.

If you have any additional questions or need further assistance, please feel free to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi bibek1,

I just wanted to follow up and check if you’ve had a chance to review the information I shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi bibek1,

As I haven’t received a response, I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed.

Best regards,

Kent Russel P.

Intel Customer Support Technician