Solved: Re: Failed to install in Windows 7

alienskinsoftware · ‎09-16-2009

I have a new Windows 7 system (64-bit) and I'm trying to install icc version 11.1.038 (w_cproc_p_11.1.038.exe) on it. Soon after running the installer, the dialog shows a message about "Reading existing licenses..." and then it seems to hang.

A chklic.exe process can be seen running and using up lots of CPU cycles, but nothing seems to happening.

Does anyone know what's wrong?

Thanks.

JenniferJ · ‎09-18-2009

This issue is fixed in the 11.1.046 update 2 release. It's available now for download from Intel Registration Center.

Also please read the details at - http://software.intel.com/en-us/forums/showthread.php?t=68459 and the following two KBs:
1. http://software.intel.com/en-us/articles/the-installation-or-uninstallation-hangs-at-start-up-dialog-during-reading-existing-licenses/
2.http://software.intel.com/en-us/articles/program-crashes-or-hangs-on-some-systems/

Jennifer

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TimP · ‎09-16-2009

Quoting - alienskinsoftware

I have a new Windows 7 system (64-bit) and I'm trying to install icc version 11.1.038 (w_cproc_p_11.1.038.exe) on it. Soon after running the installer, the dialog shows a message about "Reading existing licenses..." and then it seems to hang.

Similar issue:?
http://software.intel.com/en-us/forums/showthread.php?t=68393

Yang_W_Intel · ‎09-16-2009

Quoting - alienskinsoftware

I have a new Windows 7 system (64-bit) and I'm trying to install icc version 11.1.038 (w_cproc_p_11.1.038.exe) on it. Soon after running the installer, the dialog shows a message about "Reading existing licenses..." and then it seems to hang.

A chklic.exe process can be seen running and using up lots of CPU cycles, but nothing seems to happening.

Does anyone know what's wrong?

Thanks.

Thanks for reporting. I'll investigate the issue and let you know if there any updates.

alienskinsoftware · ‎09-17-2009

Tim, the problem description in the other thread sounds very similar to the problem I'm encountering with icc.

Yang Wang, thanks.

JenniferJ · ‎09-18-2009

This issue is fixed in the 11.1.046 update 2 release. It's available now for download from Intel Registration Center.

Also please read the details at - http://software.intel.com/en-us/forums/showthread.php?t=68459 and the following two KBs:
1. http://software.intel.com/en-us/articles/the-installation-or-uninstallation-hangs-at-start-up-dialog-during-reading-existing-licenses/
2.http://software.intel.com/en-us/articles/program-crashes-or-hangs-on-some-systems/

Jennifer

alienskinsoftware · ‎09-24-2009

Version 11.1.046 fixes the problem I reported. Thank you.