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Forum format complaint

jimdempseyatthecove
Black Belt
837 Views

I would like to complain about how the form displays the responses to threads.

In the old format, all posts to a thread (topic) were numbered .AND. appended in chronological order. This format made it very easy to keep track of changes/addendums/etc. In particular one could specifically reference a post #.

In the new format, it is like a tree structure, which is subject to branching. This makes it difficult to follow updates as it requires the reader (I should say follower of thread) to keep up with changes. IOW it essentially requires one to re-read the entire thread starting from the top.

While the tree structure makes sense to someone who has never read the thread before (and won't visit it again), it is extremely aggravating to those contributing assistance to users with problems.

To resolve this, I suggest

1) restore the post/reply sequence #'s
2) have pull-down sort options to select by sequence # or tree order

Note, the sort by date, oldest to newest/newest to oldest, is within tree branch so both (current) sort methods make it cumbersome to follow (maintain) conversation/dialog.

 

Jim Dempsey

0 Kudos
14 Replies
ArpitaP_Intel
Moderator
804 Views

Hi Jim,


Thanks for your feedback. We recently, moved our forum to a new platform, as a result of which the changes that you mentioned, appeared. I will surely convey your feedback to our Community Manager.


Regards,

Arpita Panda


MaryT_Intel
Community Manager
788 Views

Hi @jimdempseyatthecove ,

Thanks for bringing this up and sorry for your experience!  Users do have control of their layout in the “My Settings” -> Preferences -> Display" to change back to Linear format.  Linear format does have a small bug currently where replies are duplicated but we're taking a look at this to fix it (no ETA yet). Hope this helps. Thanks,

Mary T.

Support Community Manager

MaryT_Intel_0-1624403703381.png

 

 

 

ClariceStarling
Valued Contributor II
784 Views

Whatever ... it's still a lot better than Dell's community format!

ClariceStarling
Valued Contributor II
776 Views

Here's the deal on this ... if one is a computer person, they want it to appear linear like a computer program.  However, if one is a management type people person, they want it threaded.  Given that most of the readers are probably computer people, the default should be linear ... in my opinion!

 

 

jimdempseyatthecove
Black Belt
742 Views

Mary,

Why then is this option for for display preference under the pull-down "Option" where the "Sort" order is located?

Jim Dempsey

MaryT_Intel
Community Manager
605 Views

Hi @jimdempseyatthecove ,

I apologize I didn't see this earlier! Please @mention me so I'll be notified of your post.

As for the sort order being available in the Options pull-down menu, it looks like it's offered in a couple places. Please email me directly at intel.community@intel.com to provide improvements requests and we'll work on them. 

 

Thanks and regards,

Mary T.

Support Community Manager

 

 

 

jimdempseyatthecove
Black Belt
575 Views

Mary,

While the display method (tree or old linear format) and sort order are offered, the linear format (chronological)-sorted is still tree-sorted.

Jim Dempsey

jimdempseyatthecove
Black Belt
737 Views

>> Linear format does have a small bug currently where replies are duplicated but we're taking a look at this to fix it

But the duplicates are not in chronological order (see your duplicates together with my reply).

Jim Dempsey

jimdempseyatthecove
Black Belt
733 Views

Linear format Sort Order is not working.

Following thread is just as bad.

Don't forget to add sequence # (much more convenient to use #n than using: mm-dd-yyyy hh:mm

 

Jim Dempsey

ClariceStarling
Valued Contributor II
697 Views

Another problem is, people reply and you can't tell who or what they are replying to!

ArpitaP_Intel
Moderator
592 Views

Hi Jim,


Please let us know if you need any further help on this thread or we can go ahead and close it.


Thanks!


ClariceStarling
Valued Contributor II
586 Views

Apple has a better board, because they ask for questions or comments - as opposed to just questions.

Jim didn't have a question.  He was only making a comment ... so he probably violated some Intel community rule!

ArpitaP_Intel
Moderator
497 Views

Hi Jim,


As suggested by @MaryT_Intel, you can tag her, so that she gets notified or directly send her a mail(mail id: intel.community@intel.com) for providing suggestions for improvements.


Thanks!


ArpitaP_Intel
Moderator
476 Views

Hi Jim,


If you need any additional information, please submit a new question as this thread will no longer be monitored.


Thanks!


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