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New Contributor I
150 Views

How do I set the installation directory for ParallelXE on reinstallation?

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Hi,

The drive where ParallelXE was installed has died and been removed.

When I try to install again, it points the installation to the non-existent drive says "Destination Drive cannot be changed".

How can I install it where there is actually a disk?

This is using Windows 10 Pro.

Thanks

Roger

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New Contributor I
35 Views

Intel support have offered no help whatsoever.

The solution has been to stop using Intel Parallel Studio XE altogether - not the solution I wanted, but as it will not install, there has been no alternative.

View solution in original post

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Moderator
100 Views

Hi Roger,

Thanks for reaching out to us.

Could you please provide which version of parallel studio you are using?

We are escalating this thread to the concerned internal team.

Have a Good day!


Thanks & Regards

Goutham


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New Contributor I
94 Views

It is Parallel XE 2020 update 4.

I have also opened a support case (04863966) for this with Intel support.

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Moderator
79 Views

Hi Roger,

Thanks for opening a support ticket.

We can see that there is already a person assigned to your ticket and working on it internally, they will be helping you in resolving your issue. Hence, we are closing this thread here.

We will no longer respond to this thread. If you require any additional assistance from Intel, please start a new thread. 

Any further interaction in this thread will be considered community only. 

Have a Good day!


Thanks & Regards

Goutham


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Highlighted
New Contributor I
36 Views

Intel support have offered no help whatsoever.

The solution has been to stop using Intel Parallel Studio XE altogether - not the solution I wanted, but as it will not install, there has been no alternative.

View solution in original post

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