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Brandan_L_
Beginner
798 Views

Intel Parallel Studio Won't Install/Uninstall

I can't get Parallel Studio to update/install or uninstall. I have downloaded the setup to uninstall it and It still gives an error about the installation source not found.

I'm trying to install 2017 but this is the error

Intel(R) Parallel Studio XE 2017 Update 1 Cluster Edition for Windows* Setup Wizard ended prematurely because of an error(s).
  Windows Installer failed to configure product:
    Error message: The installation source for this product is not available. Verify that the source exists and that you can access it. 
    Error code: 1612
    Product code: 71DD597E-5AF1-4D74-9884-39FF178B24FA
    Module name: parallel_studio_xe_2017_update1_setup

Installer logs location: C:\Users\Brandan\AppData\Local\Temp\pset_tmp_PSXE2017_Brandan\2016.11.15_14.55.40_000043d0\log\

When I try to uninstall 2016 I get this error.

Intel(R) Parallel Studio XE 2016 Update 3 for Windows* Setup Wizard ended prematurely because of an error(s).
  Windows Installer failed to configure product:
    Error message: The installation source for this product is not available. Verify that the source exists and that you can access it. 
    Error code: 1612
    Product code: 55DC50BC-DC00-478B-B428-4797672D2C6B
    Module name: common.msi

Installer logs location: C:\Users\Brandan\AppData\Local\Temp\pset_tmp_PSXE2016_Brandan\2016.11.15_15.04.23_000034d4\log\

I tried using Microsofts MSI (https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed) repair tool and it didn't work either.

 

I even tried "Repairing" the 2016 install and got this.

Intel(R) Parallel Studio XE 2016 Update 3 for Windows* Setup Wizard ended prematurely because of an error(s).
  Windows Installer failed to configure product:
    Error message: Fatal error during installation. 
    Error code: 1603
    Module name: ita.msi

Installer logs location: C:\Users\Brandan\AppData\Local\Temp\pset_tmp_PSXE2016_Brandan\2016.11.15_15.29.32_00005204\log\

[t3c58 2016.11.15 15.35.30 00022d75] [context]: INFO: Not locked element
[t349c 2016.11.15 15.35.30 00022d76] [context]: INFO: Apply functor started: item: apply download stop cmp.id = {92E87C34-FAAF-49DF-9331-6634AEC772D8}
[t349c 2016.11.15 15.35.30 00022d77] [context]: INFO: Apply starting...
[t349c 2016.11.15 15.35.30 00022d78] [context]: INFO: stop download timer for cmp Intel(R) Trace Analyzer and Collector 9.1 Update 2
[t349c 2016.11.15 15.35.30 00022d79] [context]: INFO: Apply done: ok
[t3c58 2016.11.15 15.35.30 00022d7a] [context]: INFO: Main thread tasker called
[t3c58 2016.11.15 15.35.30 00022d7b] [context]: INFO: Processing item: apply download stop cmp.id = {92E87C34-FAAF-49DF-9331-6634AEC772D8}
[t3c58 2016.11.15 15.35.30 00022d7c] [context]: INFO: switch to next item: true : undefined
[t3c58 2016.11.15 15.35.30 00022d7d] [context]: INFO: Processing item: repair Intel(R) Trace Analyzer and Collector 9.1 Update 2
[t3c58 2016.11.15 15.35.30 00022d7e] [context]: INFO: Not locked element
[t349c 2016.11.15 15.35.30 00022d7f] [context]: INFO: Apply functor started: item: repair Intel(R) Trace Analyzer and Collector 9.1 Update 2
[t349c 2016.11.15 15.35.30 00022d80] [context]: INFO: Apply starting...
[t349c 2016.11.15 15.35.30 00022d81] [MSI processing]: INFO: request to reinstall msi: C:\Users\Brandan\AppData\Local\Temp\{76a4dfb9-c6d2-4f76-a7f5-a7ccc3e10c33}\installs\itac\ita.msi
[t349c 2016.11.15 15.35.30 00022d82] [wi_product]: INFO: Loading msi begin
[t349c 2016.11.15 15.35.30 00022d83] [wi_product]: INFO: Looking for INSTALLPROPERTY_PRODUCTNAME
[t349c 2016.11.15 15.35.30 00022d84] [wi_product]: INFO: 
[t349c 2016.11.15 15.35.31 00022d85] [wi_product]: INFO: analize_package completed
[t349c 2016.11.15 15.35.31 00022d86] [wi_product]: INFO: analize_product_code completed
[t349c 2016.11.15 15.35.31 00022d87] [msistd]: INFO: Internal call: error code: 1612 (The installation source for this product is not available. Verify that the source exists and that you can access it.
), call: MsiOpenProduct( product.c_str(), &session ), function:msistd::CInstaller::OpenProduct, file:sources\stdInstallLib.cpp, line:1046

[t349c 2016.11.15 15.35.31 00022d88] [wi_product]: INFO: Loading msi end
[t349c 2016.11.15 15.35.31 00022d89] [wi_presenter]: ERROR: Product is not installed: C:\Users\Brandan\AppData\Local\Temp\{76a4dfb9-c6d2-4f76-a7f5-a7ccc3e10c33}\installs\itac\ita.msi
[t349c 2016.11.15 15.35.31 00022d8a] [MSI processing]: INFO: MSI remove failed, error code=1603

2016 last few lines in the log before the error was thrown.

[t4c18 2016.11.15 15.07.46 00020f9f] [billboard]: INFO: Activating: 1
[t4c18 2016.11.15 15.07.46 00020fa0] [context]: INFO: Apply done: true
[t7120 2016.11.15 15.07.46 00020fa1] [context]: INFO: Main thread tasker called
[t7120 2016.11.15 15.07.46 00020fa2] [context]: INFO: Processing item: Clean installs in Temp
[t7120 2016.11.15 15.07.46 00020fa3] [context]: INFO: switch to next item: true : undefined
[t7120 2016.11.15 15.07.46 00020fa4] [context]: INFO: Processing item: Clean installs in Temp
[t7120 2016.11.15 15.07.46 00020fa5] [context]: INFO: Not locked element
[t4c18 2016.11.15 15.07.46 00020fa6] [context]: INFO: Apply functor started: item: Clean installs in Temp
[t4c18 2016.11.15 15.07.46 00020fa7] [context]: INFO: Apply starting...
[t4c18 2016.11.15 15.07.46 00020fa8] [context]: INFO: Apply done: true
[t7120 2016.11.15 15.07.46 00020fa9] [context]: INFO: Main thread tasker called
[t7120 2016.11.15 15.07.46 00020faa] [context]: INFO: Processing item: Clean installs in Temp
[t7120 2016.11.15 15.07.46 00020fab] [context]: INFO: switch to next item: true : undefined
[t7120 2016.11.15 15.07.46 00020fac] [context]: INFO: Processing item: Clean installs in Temp
[t7120 2016.11.15 15.07.46 00020fad] [context]: INFO: Not locked element
[t4c18 2016.11.15 15.07.46 00020fae] [context]: INFO: Apply functor started: item: Clean installs in Temp
[t4c18 2016.11.15 15.07.46 00020faf] [context]: INFO: Apply starting...
[t4c18 2016.11.15 15.07.46 00020fb0] [context]: INFO: Apply done: true
[t7120 2016.11.15 15.07.46 00020fb1] [context]: INFO: Main thread tasker called
[t7120 2016.11.15 15.07.46 00020fb2] [context]: INFO: Processing item: Clean installs in Temp
[t7120 2016.11.15 15.07.46 00020fb3] [context]: INFO: switch to next item: true : undefined
[t7120 2016.11.15 15.07.46 00020fb4] [context]: INFO: Processing item: remove Intel(R) Trace Analyzer and Collector 9.1 Update 2
[t7120 2016.11.15 15.07.46 00020fb5] [context]: INFO: Not locked element
[t4c18 2016.11.15 15.07.46 00020fb6] [context]: INFO: Apply functor started: item: remove Intel(R) Trace Analyzer and Collector 9.1 Update 2
[t4c18 2016.11.15 15.07.46 00020fb7] [context]: INFO: Apply starting...
[t4c18 2016.11.15 15.07.46 00020fb8] [MSI processing]: INFO: request to remove msi: {55DC50BC-DC00-478B-B428-4797672D2C6B}
[t4c18 2016.11.15 15.07.47 00020fb9] [msistd]: INFO: Internal call: error code: 1612 (The installation source for this product is not available. Verify that the source exists and that you can access it.
), call: MsiConfigureProductEx( product.c_str(), level, state, command.c_str() ), function:msistd::CInstaller::ConfigureProductEx, file:sources\stdInstallLib.cpp, line:1069

2017:

[t6808 2016.11.15 15:02:04.858 0000b5e9] [context]: INFO: Set handler for: {3ff7efa5-80ab-4307-a673-c56e1274d793}
[t6808 2016.11.15 15:02:04.858 0000b5ea] [context]: INFO: Set handler for: Post Action DumperInstaller
[t6808 2016.11.15 15:02:04.997 0000b5eb] [context]: INFO: Creating execution thread for: Progress2: Download
[t2040 2016.11.15 15:02:04.998 0000b5ec] [bind_thread]: INFO: Starting Script thread
[t2040 2016.11.15 15:02:04.998 0000b5ed] [context]: CUSTOM: 0
[t254c 2016.11.15 15:02:04.999 0000b5ee] [bind_thread]: INFO: Starting Script thread
[t254c 2016.11.15 15:02:04.999 0000b5ef] [context]: CUSTOM: 1
[t6808 2016.11.15 15:02:04.999 0000b5f0] [context]: INFO: Main thread tasker called
[t6808 2016.11.15 15:02:04.999 0000b5f1] [context]: INFO: Found non-finished task: thread Progress2
[t6808 2016.11.15 15:02:05.001 0000b5f2] [context]: INFO: Generating new task in: thread Progress2
[t6808 2016.11.15 15:02:05.010 0000b5f3] [context]: INFO: No more tasks
[t254c 2016.11.15 15:02:05.011 0000b5f4] [context]: INFO: Task thread Progress2 marked as finished
[t6808 2016.11.15 15:02:05.011 0000b5f5] [context]: INFO: Main thread tasker called
[t6808 2016.11.15 15:02:05.011 0000b5f6] [context]: INFO: Processing item: remove Microsoft* Visual C++ Runtime Libraries
[t6808 2016.11.15 15:02:05.011 0000b5f7] [context]: INFO: Not locked element
[t2040 2016.11.15 15:02:05.011 0000b5f8] [context]: INFO: Apply functor started: item: remove Microsoft* Visual C++ Runtime Libraries
[t2040 2016.11.15 15:02:05.013 0000b5f9] [context]: INFO: Apply starting...
[t2040 2016.11.15 15:02:05.013 0000b5fa] [context]: INFO: Switching progress bar
[t2040 2016.11.15 15:02:05.013 0000b5fb] [billboard]: INFO: Activating: 1
[t2040 2016.11.15 15:02:05.016 0000b5fc] [MSI processing]: INFO: request to remove msi: {71DD597E-5AF1-4D74-9884-39FF178B24FA}
[t2040 2016.11.15 15:02:05.082 0000b5fd] [msistd]: INFO: Internal call: error code: 1612 (The installation source for this product is not available. Verify that the source exists and that you can access it.
), call: MsiConfigureProductEx( product.c_str(), level, state, command.c_str() ), function:msistd::CInstaller::ConfigureProductEx, file:sources\stdInstallLib.cpp, line:1069

 

0 Kudos
9 Replies
Light_Intel
Moderator
798 Views

I will seek some advise from our installation team and will get back to you ASAP.

Regards,

Noga
Intel Developer Support

Light_Intel
Moderator
798 Views

Can you please zip the installation log files and attach them to this ticket, in a private message if you wish. They can be found under: 

C:\Users\Brandan\AppData\Local\Temp\pset_tmp_PSXE2017_Brandan\*.*

C:\Users\Brandan\AppData\Local\Temp\pset_tmp_PSXE2016_Brandan\*.*

 

Regards,
Noga

 

 

 

Brandan_L_
Beginner
798 Views

Did you receive the private message sent on the 17th?

Light_Intel
Moderator
798 Views

I did indeed receive your private message. Our installation engineers looked at the files you attached and communicated the following:

Root of issue is corrupted Windows Installer local database. One possible way to corrupt it is if the user launched some windows clean-up tools. These tools usually break Windows installer database and Windows registry. We do not recommend customers to use such tools.

Workaround: User need to find original packages for all installed intel products and perform installation and uninstallation them. It should help to restore Windows installer database. If you cannot locate those packages on your system but you do know which version you installed try to download that version and use it.

Regards,
Noga

 

Brandan_L_
Beginner
798 Views

I tried to do a repair install on the base version of 2016, update 1, update 2, update 3 and still the same issue. I also tried to do an update to update 4 and was unsuccessful.  

Light_Intel
Moderator
798 Views

I assume you were able to locate and use the original packages when you attempted to uninstall. Can you confirm?

Light_Intel
Moderator
798 Views

Any updates?

Noga

Brandan_L_
Beginner
798 Views

I was unable to uninstall after all attempts to remove it including via the original installation software. I just use another computer for that now. 

I'm unsure by what you mean by original packages? The window installer cache packages? If so, no. I assume the repair would include reinstalling the OS, which I don't feel like doing at the moment. 

Sherry_Ummen
Beginner
798 Views

HI, I am getting similar issue in my system. Was there any solution for this?

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