Intel Software License Manager couldn't run over Azure hosted Linux Machine

[kishlayc]

Can anyone please guide with below error.

15:10:25 (INTEL) (@INTEL-SLOG@) === Host Info ===
15:10:25 (INTEL) (@INTEL-SLOG@) Host used in license file: XXXXX
15:10:25 (INTEL) (@INTEL-SLOG@) HostID node-locked in license file: XXXXX
15:10:25 (INTEL) (@INTEL-SLOG@) HostID of the License Server: "XXXXXX"
15:10:25 (INTEL) (@INTEL-SLOG@) Running on Hypervisor: Unknown Hypervisor
15:10:25 (INTEL) (@INTEL-SLOG@) ===============================================
15:10:25 (INTEL) No valid hostids, exiting
15:10:25 (INTEL) EXITING DUE TO SIGNAL 34 Exit reason 2
15:10:25 (lmgrd) INTEL exited with status 34 (Invalid host)
15:10:25 (lmgrd) Please correct problem and restart daemons

[VarshaS_Intel]

Hi,

Thanks for posting in Intel Communities.

Could you please let us know which Intel oneAPI product and the hardware details of the machine you are using?

And, could you please provide us with the steps you have followed to reproduce the error on our end?

Thanks & Regards,

Varsha

[kishlayc]

Thanks @VarshaS_Intel for reaching out us, below are the details.

product: Intel® C++ Compiler

[root@server~]# dmidecode -t system
# dmidecode 2.11
SMBIOS 2.3 present.

Handle 0x0001, DMI type 1, 25 bytes
System Information
Manufacturer: Microsoft Corporation
Product Name: Virtual Machine
Version: 7.0
Serial Number: 0000-0008-5107-5200-6098-0762-86
UUID: DB431C76-EB8E-7E42-BA79-CE758B36D3EB
Wake-up Type: Power Switch

Handle 0x004E, DMI type 12, 5 bytes
System Configuration Options
Option 1: To Be Filled By O.E.M.
Option 2: To Be Filled By O.E.M.
Option 3: To Be Filled By O.E.M.

Handle 0x014F, DMI type 23, 13 bytes
System Reset
Status: Disabled
Watchdog Timer: Not Present

Handle 0x0150, DMI type 32, 20 bytes
System Boot Information
Status: No errors detected

[root@server~]# virt-what
hyperv

[VarshaS_Intel]

Hi,

Thanks for the reply.

Could you please elaborate more on your issue and please let me know the steps you have followed to reproduce the issue on our end?

Thanks & Regards,

Varsha

[kishlayc]

The license manager is already running on VMware and serving to the client requests, as part of DR setup to have the services available from cloud(when DR will be active) we took the clone of on-prem license manager server, performed the Azure Cloud recommendations and then replicated it from On-Prem to cloud. The machine is up however the lmgrd/INTEL daemon doesn't seems to be running in Azure. PFB the comparison we did -

AZ License Manager

[root@AZVM INTEL_LOG]# less FLEXlm.log

12:49:17 (INTEL) (@INTEL-SLOG@) === Host Info ===

12:49:17 (INTEL) (@INTEL-SLOG@) Host used in license file: xxxx

12:49:17 (INTEL) (@INTEL-SLOG@) HostID node-locked in license file: xxxxx

12:49:17 (INTEL) (@INTEL-SLOG@) HostID of the License Server: "xxxxx"

12:49:17 (INTEL) (@INTEL-SLOG@) Running on Hypervisor: Unknown Hypervisor

[root@AZVM INTEL_LOG]# ps -ef|grep intel

root      1673     1  0 Nov23 ?        00:00:01 /opt/intel/licenseserver_11.6/licenseserver//lmgrd -c /opt/intel/licenseserver_11.6/licenseserver//server.lic -l /log/INTEL_LOG/FLEXlm.log

root     19085 15037  0 08:50 pts/0    00:00:00 grep intel

[root@AZVM INTEL_LOG]# netstat -tulpn|grep 2851

tcp        0      0 :::28518                    :::*                        LISTEN      1673/lmgrd

On-Prem License Manager

[root@On-PremVM INTEL_LOG]# less FLEXlm.log.backup_26sep2018

15:58:54 (INTEL) (@INTEL-SLOG@) === Host Info ===

15:58:54 (INTEL) (@INTEL-SLOG@) Host used in license file: On-PremVM

15:58:54 (INTEL) (@INTEL-SLOG@) Running on <Physical/Virtual>:  Virtual

15:58:54 (INTEL) (@INTEL-SLOG@) Hypervisor (if virtual): VMWare

15:58:54 (INTEL) (@INTEL-SLOG@) LMBIND needed: No

15:58:54 (INTEL) (@INTEL-SLOG@) LMBIND port: -NA-

[root@On-PremVM INTEL_LOG]# ps -ef|grep intel

root      2204     1  0 Feb15 ?        07:53:45 /opt/intel/licenseserver_11.6/licenseserver//lmgrd -c /opt/intel/licenseserver_11.6/licenseserver//server.lic -l /log/INTEL_LOG/FLEXlm.log

root      2208  2204  0 Feb15 ?        2-03:58:35 INTEL -T On-PremVM 11.16 7 -c :/opt/intel/licenseserver_11.6/licenseserver//server.lic: -srv vYZWWAIrY4L3ILzL76iRmgBcpiluHtePNB8h6E6q0mKWp8X05PDY1A82UU2UpNz -daemon_port 6f67 --lmgrd_start 620b82ce -vdrestart 0

root     15209 10075  0 08:50 pts/0    00:00:00 grep intel

[root@On-PremVM INTEL_LOG]# netstat -tulpn|grep 2851

tcp        0      0 :::28518                    :::*                        LISTEN      2204/lmgrd

tcp        0      0 :::28519                    :::*                        LISTEN      2208/INTEL

[kishlayc]

The license manager is running on VMware VM and serving to the client requests, as part of the DR setup to have the services available (when the DR will be active) we have cloned the on-prem license server and performed customization as per the Azure recommendation to replicate from On-Prem to Cloud, however the lmgrd/intel daemon doesn't seem to be running on Azure. We suspect this could be because of the host compatibilities.

Below we did a short comparison, kindly check the same and advise if you need any other information.

AZ License Manager

[root@AZLICMGR INTEL_LOG]# less FLEXlm.log

12:49:17 (INTEL) (@INTEL-SLOG@) === Host Info ===

12:49:17 (INTEL) (@INTEL-SLOG@) Host used in license file: AZLICMGR

12:49:17 (INTEL) (@INTEL-SLOG@) HostID node-locked in license file: xxxxx

12:49:17 (INTEL) (@INTEL-SLOG@) HostID of the License Server: "xxxxx"

12:49:17 (INTEL) (@INTEL-SLOG@) Running on Hypervisor: Unknown Hypervisor

[root@AZLICMGR INTEL_LOG]# ps -ef|grep intel

root      1673     1  0 Nov23 ?        00:00:01 /opt/intel/licenseserver_11.6/licenseserver//lmgrd -c /opt/intel/licenseserver_11.6/licenseserver//server.lic -l /log/INTEL_LOG/FLEXlm.log

root     19085 15037  0 08:50 pts/0    00:00:00 grep intel

[root@AZLICMGR INTEL_LOG]# netstat -tulpn|grep 2851

tcp        0      0 :::28518                    :::*                        LISTEN      1673/lmgrd

On-Prem License Manager

[root@On-PremLICMGR INTEL_LOG]# less FLEXlm.log.backup_26sep2018

15:58:54 (INTEL) (@INTEL-SLOG@) === Host Info ===

15:58:54 (INTEL) (@INTEL-SLOG@) Host used in license file: On-PremLICMGR

15:58:54 (INTEL) (@INTEL-SLOG@) Running on <Physical/Virtual>:  Virtual

15:58:54 (INTEL) (@INTEL-SLOG@) Hypervisor (if virtual): VMWare

15:58:54 (INTEL) (@INTEL-SLOG@) LMBIND needed: No

15:58:54 (INTEL) (@INTEL-SLOG@) LMBIND port: -NA-

[root@On-PremLICMGR INTEL_LOG]# ps -ef|grep intel

root      2204     1  0 Feb15 ?        07:53:45 /opt/intel/licenseserver_11.6/licenseserver//lmgrd -c /opt/intel/licenseserver_11.6/licenseserver//server.lic -l /log/INTEL_LOG/FLEXlm.log

root      2208  2204  0 Feb15 ?        2-03:58:35 INTEL -T On-PremLICMGR 11.16 7 -c :/opt/intel/licenseserver_11.6/licenseserver//server.lic: -srv vYZWWAIrY4L3ILzL76iRmgBcpiluHtePNB8h6E6q0mKWp8X05PDY1A82UU2UpNz -daemon_port 6f67 --lmgrd_start 620b82ce -vdrestart 0

root     15209 10075  0 08:50 pts/0    00:00:00 grep intel

[root@On-PremLICMGR INTEL_LOG]# netstat -tulpn|grep 2851

tcp        0      0 :::28518                    :::*                        LISTEN      2204/lmgrd

tcp        0      0 :::28519                    :::*                        LISTEN      2208/INTEL

[kishlayc]

The license manager is running on VMware VM and serving to the client requests, as part of the DR setup to have the services available (when the DR will be active) we have cloned the on-prem license server and performed customization as per the Azure recommendation to replicate from On-Prem to Cloud, however the lmgrd/intel daemon doesn't seem to be running on Azure. We suspect this could be because of the host compatibilities.

Below we did a short comparison, kindly check the same and advise if you need any other information.

AZ License Manager

[root@AZLICMGR INTEL_LOG]# less FLEXlm.log

12:49:17 (INTEL) (@INTEL-SLOG@) === Host Info ===

12:49:17 (INTEL) (@INTEL-SLOG@) Host used in license file: AZLICMGR

12:49:17 (INTEL) (@INTEL-SLOG@) HostID node-locked in license file: xxxxx

12:49:17 (INTEL) (@INTEL-SLOG@) HostID of the License Server: "xxxxx"

12:49:17 (INTEL) (@INTEL-SLOG@) Running on Hypervisor: Unknown Hypervisor

[root@AZLICMGR INTEL_LOG]# ps -ef|grep intel

root      1673     1  0 Nov23 ?        00:00:01 /opt/intel/licenseserver_11.6/licenseserver//lmgrd -c /opt/intel/licenseserver_11.6/licenseserver//server.lic -l /log/INTEL_LOG/FLEXlm.log

root     19085 15037  0 08:50 pts/0    00:00:00 grep intel

[root@AZLICMGR INTEL_LOG]# netstat -tulpn|grep 2851

tcp        0      0 :::28518                    :::*                        LISTEN      1673/lmgrd

On-Prem License Manager

[root@On-PremLICMGR INTEL_LOG]# less FLEXlm.log.backup_26sep2018

15:58:54 (INTEL) (@INTEL-SLOG@) === Host Info ===

15:58:54 (INTEL) (@INTEL-SLOG@) Host used in license file: On-PremLICMGR

15:58:54 (INTEL) (@INTEL-SLOG@) Running on <Physical/Virtual>:  Virtual

15:58:54 (INTEL) (@INTEL-SLOG@) Hypervisor (if virtual): VMWare

15:58:54 (INTEL) (@INTEL-SLOG@) LMBIND needed: No

15:58:54 (INTEL) (@INTEL-SLOG@) LMBIND port: -NA-

[root@On-PremLICMGR INTEL_LOG]# ps -ef|grep intel

root      2204     1  0 Feb15 ?        07:53:45 /opt/intel/licenseserver_11.6/licenseserver//lmgrd -c /opt/intel/licenseserver_11.6/licenseserver//server.lic -l /log/INTEL_LOG/FLEXlm.log

root      2208  2204  0 Feb15 ?        2-03:58:35 INTEL -T On-PremLICMGR 11.16 7 -c :/opt/intel/licenseserver_11.6/licenseserver//server.lic: -srv vYZWWAIrY4L3ILzL76iRmgBcpiluHtePNB8h6E6q0mKWp8X05PDY1A82UU2UpNz -daemon_port 6f67 --lmgrd_start 620b82ce -vdrestart 0

root     15209 10075  0 08:50 pts/0    00:00:00 grep intel

[root@On-PremLICMGR INTEL_LOG]# netstat -tulpn|grep 2851

tcp        0      0 :::28518                    :::*                        LISTEN      2204/lmgrd

tcp        0      0 :::28519                    :::*                        LISTEN      2208/INTEL

[kishlayc]

Hi @VarshaS_Intel , The license manager is running on VMware VM and serving to the client requests, as part of the DR setup to have the services available (when the DR will be active) we have cloned the on-prem license server and performed customization as per the Azure recommendation to replicate from On-Prem to Cloud, however the lmgrd/intel daemon doesn't seem to be running on Azure. We suspect this could be because of the host compatibilities.

Below we did a short comparison, kindly check the same and advise if you need any other information.

AZ License Manager

[root@AZLICMGR INTEL_LOG]# less FLEXlm.log

12:49:17 (INTEL) (@INTEL-SLOG@) === Host Info ===

12:49:17 (INTEL) (@INTEL-SLOG@) Host used in license file: AZLICMGR

12:49:17 (INTEL) (@INTEL-SLOG@) HostID node-locked in license file: xxxxx

12:49:17 (INTEL) (@INTEL-SLOG@) HostID of the License Server: "xxxxx"

12:49:17 (INTEL) (@INTEL-SLOG@) Running on Hypervisor: Unknown Hypervisor

[root@AZLICMGR INTEL_LOG]# ps -ef|grep intel

root      1673     1  0 Nov23 ?        00:00:01 /opt/intel/licenseserver_11.6/licenseserver//lmgrd -c /opt/intel/licenseserver_11.6/licenseserver//server.lic -l /log/INTEL_LOG/FLEXlm.log

root     19085 15037  0 08:50 pts/0    00:00:00 grep intel

[root@AZLICMGR INTEL_LOG]# netstat -tulpn|grep 2851

tcp        0      0 :::28518                    :::*                        LISTEN      1673/lmgrd

On-Prem License Manager

[root@On-PremLICMGR INTEL_LOG]# less FLEXlm.log.backup_26sep2018

15:58:54 (INTEL) (@INTEL-SLOG@) === Host Info ===

15:58:54 (INTEL) (@INTEL-SLOG@) Host used in license file: On-PremLICMGR

15:58:54 (INTEL) (@INTEL-SLOG@) Running on <Physical/Virtual>:  Virtual

15:58:54 (INTEL) (@INTEL-SLOG@) Hypervisor (if virtual): VMWare

15:58:54 (INTEL) (@INTEL-SLOG@) LMBIND needed: No

15:58:54 (INTEL) (@INTEL-SLOG@) LMBIND port: -NA-

[root@On-PremLICMGR INTEL_LOG]# ps -ef|grep intel

root      2204     1  0 Feb15 ?        07:53:45 /opt/intel/licenseserver_11.6/licenseserver//lmgrd -c /opt/intel/licenseserver_11.6/licenseserver//server.lic -l /log/INTEL_LOG/FLEXlm.log

root      2208  2204  0 Feb15 ?        2-03:58:35 INTEL -T On-PremLICMGR 11.16 7 -c :/opt/intel/licenseserver_11.6/licenseserver//server.lic: -srv vYZWWAIrY4L3ILzL76iRmgBcpiluHtePNB8h6E6q0mKWp8X05PDY1A82UU2UpNz -daemon_port 6f67 --lmgrd_start 620b82ce -vdrestart 0

root     15209 10075  0 08:50 pts/0    00:00:00 grep intel

[root@On-PremLICMGR INTEL_LOG]# netstat -tulpn|grep 2851

tcp        0      0 :::28518                    :::*                        LISTEN      2204/lmgrd

tcp        0      0 :::28519                    :::*                        LISTEN      2208/INTEL

[ArpanB_Intel]

Hi Kishlay, if you are installing the license manager on-premise, you must have ExpressRoute enabled to communicate from the VMs running your product. Do you have ExpressRoute enabled?

We would like to know.

[kishlayc]

Hi Arpan, our DR setup is in isolated network and due to the network restrictions it can't communicate with on-prem.

we have both client and the license manager running in Azure in a flat vNet.

[ArpanB_Intel]

Kishlay, thank you for the information.

The license server manager can be installed on either an Azure VM or an on-premise server. If installing to a VM, you would require a VM-configured license file. Otherwise changes to the VM may invalidate your license.

Please let us know if you have a VM configured license yet. If not, please confirm that with us. We will contact you privately to gather more information.

[kishlayc]

Thanks Arpan for your revert, we have replica of on-prem license manager on Azure. Is it doable, if with existing configurations the license manager can serve from Azure in case of any disaster scenarios? If there are any pre-requisites then please guide us. 

[ArpanB_Intel]

Kishlay, thank you for the information.

For guidance on the installation and setup of Intel® Parallel Studio XE on Azure* Linux* VM's, we suggest you to visit here> https://www.intel.com/content/www/us/en/developer/articles/guide/install-intel-parallel-studio-xe-on-azure-linux-vms.html

[kishlayc]

Arapan, thanks for sharing the article though it explains the procedure for a new installation. However as we mentioned above we took the existing on-prem VM which has the license manager as pre-configured to cloud. So is it technically possible that with same configuration can serve from both platforms or there will be any change ! 

Also, what is your view on the logs which we shared earlier?

[ArpanB_Intel]

Kishlay, we have contacted you internally to share some information. Please check your inbox for further updates.

[ArpanB_Intel]

Kishlay, unfortunately we were unable to hear back from you on this thread.

If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.