Community
cancel
Showing results for 
Search instead for 
Did you mean: 
mariia_s_
Beginner
87 Views

Parallel Studio XE 2016 installation problem on OS X

Hello, 

I'm trying to install Parallel Studio XE 2016 on my Mac (OS X El Capitan, Xcode 6.1 or 6.2). When I'm trying to select installation environment with Xcode, it fails without any message. I tried several paths, but none of them are working. 

Here're the screenshots:

Screen Shot 2015-10-24 at 12.32.27.png

Screen Shot 2015-10-24 at 12.32.23.png

0 Kudos
11 Replies
Kittur_G_Intel
Employee
87 Views

Hi Maria,
Could you please attach the install log filies found in /tmp or the path set in $TMPDIR in the underlying shell where the installation was started? The files contains strings "pset" and "issa" in the name with intel as prefix?
This will help the install team investigate the issue towards resolution, appreciate much.
Thanks,
Kittur 

Kittur_G_Intel
Employee
87 Views

Hi Maria, any update? Appreciate if you can attach the log files, thanks.

_Kittur

mariia_s_
Beginner
87 Views

Kittur Ganesh (Intel) wrote:

Hi Maria,
Could you please attach the install log filies found in /tmp or the path set in $TMPDIR in the underlying shell where the installation was started? The files contains strings "pset" and "issa" in the name with intel as prefix?
This will help the install team investigate the issue towards resolution, appreciate much.
Thanks,
Kittur 

Hi. Sorry for long delay. Now it simply crash, when I try to run installation as root. Installation with sudo doesn't work at all, says "Invalid credentials". Here are the logs

Kittur_G_Intel
Employee
87 Views

Great, thanks Maria for attaching the files. I've filed the issue and passed on the log files to the install team. As soon as they are done investigating the issue and have an update I'll let you know. Appreciate your patience till then.
_Kittur

Kittur_G_Intel
Employee
87 Views

Hi Maria,
Our installation folks completed their investigation from the logfiles you attached. It seems that the log files provided is for the second problem that you experienced ("Now it simply crash, when I try to run installation as root. Installation with sudo doesn't work at all, says "Invalid credentials". Here are the logs)"  --- 
Response:   This is known issue in that IPS XE released version presently does not support OS X 10.11. The support will be added in Update 1. As soon as the release (Update 1) is out, I'll let you know and you can then try that out accordingly.  Sorry about this and appreciate your patience till then.  The Update 1 should be release anytime this quarter and will keep you updated, thanks.

Regards,
Kittur 

 

Matthew_Z_1
Beginner
87 Views

Hi Kittur,

I happen to be having the exact same problem and am very disappointed as I had just installed Parallel Studio today along with El Capitan right before without knowing about this issue.  Can I ask how long a quarter is?  When can Update 1 be expected?

Thanks,

Matt

Kittur_G_Intel
Employee
87 Views

Hi Matt, 
I expect update 1 to be released within a few weeks assuming the release/validation process is successfully completed.  I'll keep you updated in this thread as soon as the release is out. Again, appreciate your patience through this.

_Kittur 

velvia
Beginner
87 Views

Thanks. Also looking forward to this update as Intel compilers can't install on ElCaptain (OSX 10.11).

Kittur_G_Intel
Employee
87 Views

@Velvia - thanks for your patience. Yes the fix should be in the next update release as well.  -Kittur

Kittur_G_Intel
Employee
87 Views

@all: FYI: The Intel Parallel Studio XE 2016 Composer Edition for OS X Update 1 package containing the fix for the issue is now active on the Intel Registration Center. You can download the product and test it out, appreciate much.

_Kittur 

Kittur_G_Intel
Employee
87 Views

@Maria: I'll close this thread as Update 1 should resolve your issue and you should be able to install as Update 1 release supports OS X 10.11 unlike  the previous release. If you still see any issues then please let me know and you can attach the corresponding log files accordingly.
_Kittur

Reply