Slow license check

[samuel_p_]

Hi,

Here i have the same behaviour: when i try to compile the compiler tooks a long time verifying the license.

Is there abybody that has found a solution for this error.

Thanks, Sam.

[KitturGanesh]

Great, thanks Samuel! Yes, appreciate if you could attach the flexlm logfile generated after setting the environment variable FLEXLM_DIAGNOSTICS=3 by email, thanks much,

_Kittur

[samuel_p_]

When i run the command with those flags, i'm not getting any log, just the output of the previous post.

Must i find in anothe path for any log?

Cheers

[KitturGanesh]

Thanks Samuel, yes basically I wanted you to set the environment variable (FLEXLM_DIAGNOSTICS=3) on the client system (make sure to export that variable so it's visible to the process) and run the compiler once and send us the log output on the system.

Regards,
Kittur

[samuel_p_]

Hi: here is the output of the command

icc -v
Checkout succeeded: CCompL/4EE3B5616E29
    License file: /opt/intel/licenses/master1-flex.lic
    License Server: 28518@master1
icc version 15.0.4 (gcc version 4.8.5 compatibility)

And this is the output of the log file:

10:29:16 (INTEL) OUT: "I911420AC" root@cnf002  
10:29:16 (INTEL) OUT: "CCompL" root@cnf002  
10:29:17 (INTEL) IN: "CCompL" root@cnf002  
10:29:17 (INTEL) IN: "I911420AC" root@cnf002

The rest of the output is the same, but with another nodes.

Thanks!

[KitturGanesh]

Great, thanks much Samuel. I've already passed on the log info to the licensing group and will keep you updated as soon as I hear from them. Appreciate your patience till then.

_Kittur

[KitturGanesh]

Hi Samuel,
Can you please email me the license file from the master1 server, and the license file from the client (cnf002) at /opt/licenses/master1-flex.lic?  We need to look at these license files for further investigation - appreciate much.

_Kittur

[samuel_p_]

Hi Kittur:

I have sent you a private message with the licenses files.

Thanks!

[KitturGanesh]

Great, thanks Samuel. I've responded on what you should do to resolve the issue.  Basically, you should get rid of the duplicate license file on the client system so it doesn't know anything about the feature code without contacting the server. Also, you can set the environment variable INTEL_LICENSE_FILE=28518@<your master nodename>.  It appears that your server is using an old license file that doesn't contain the new 2015 compiler feature code which is why it fails to find the same. You therefore need to get the new license file from Intel Registration Center and install that new license file from the server but make sure to get rid of the client license file so it works without any conflicts. Please refer to the private email I sent you as well, thanks.
_Kittur

[samuel_p_]

Thanks Kittur!

I have answered you with a private message.

Thanks,

[KitturGanesh]

Got it, thanks Samuel. I'll pass on your feedback again to the licensing team and update you as soon I receive update from them, appreciate much.

_Kittur

[KitturGanesh]

Hi Samuel,
Can you please attach the server log file after rereading the new license file or restarting the license server? You can send that info to me like before, thanks.

Thanks much,
Kittur

[Tomás_P_]

Hi Kittur,

I'm working with Samuel, I've just sent you a private message.

Thank you,

Gines

[KitturGanesh]

Great, thanks much Tomas, I received your email offline with the info which I've passed on to the license team. I'll get back to you as soon as I've an update, appreciate much.
_Kittur

[Tomás_P_]

Thank you for your cooperation.
We are looking forward to hearing from you

[KitturGanesh]

Of course, Tomas. I've passed on the logs and I'll update you as soon as I get an update from their investigation, appreciate much.
_Kittur

[KitturGanesh]

Hi Thomas/Samuel,
Can you please use the "fully qualified domain name or IP address" in your port@host setting instead of the short name (like 28518@master1.domain.com or 28518@<ip address>). The checkouts are coming from the license server and there doesn’t seem to be any conflicting license file, so we should make sure the network isn’t adding any delays from this system to at least need to rule it out.

Can you please do that and let me know?
Thanks,
Kittur
 

[Tomás_P_]

Hi Kittur,

It doesn't work, I have just sent you a private message with more info.

Thank you

[KitturGanesh]

Hi Tomas, appreciate if you could respond to my private email I sent you, thanks.
_Kittur

[Tomás_P_]

Hi Kittur,

Thank you very much for your help. I hope that the license group help us to solve this issue.

Regards

[KitturGanesh]

Hi Tomas/Nathan,
The 16.0 Update 2 product was released just days ago. Can you please try out this new product release and let me know if you still have issues with the new release or is resolved?
Thanks,
Kittur

[Tomás_P_]

Hi Kittur,

Could you send me the link to download the parallel_studio_xe_2016_update2.tgz file? My support period for my license has expired and I can not download the version 2 (only the 1).

Thanks