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MNaga17
Beginner
212 Views

Unable to download ICC Compiler which I have purchased

Purchased  Intel® Parallel Studio XE Composer Edition for C++ Linux*
I have activated the licences but when I click on download I am unable to downlad the software .

Five active products are shown in portal, But when I click on c++ compiler that alone I am not able to download. Please help to resolve this.
PFA the screenshot of error page I am going through when I clicked the download link.

 

 

 

 

0 Kudos
8 Replies
Viet_H_Intel
Moderator
212 Views

Can you create a case at http://www.intel.com/supporttickets?  

MNaga17
Beginner
212 Views

Hi I am not able to create case there. Its redirecting to home page  when I was going to support community page.

 

please help in this

Devorah_H_Intel
Moderator
212 Views

I have created a case for you 04156221

Go to https://supporttickets.intel.com/?lang=en-US and click Sign In under Support History at the bottom of the page. Use the same login ID as for Registration Center.

You should be able to see your case. You also will be getting an email from the Support in response to the case that was created.

 

MNaga17
Beginner
212 Views

Hi

I am not able to see the case 04156221 , But received mail that it has been created. I responded to that mail and gave the required information. Still I haven't received response.

 

Please help to see my case in Intel portal, so that I can push it forward.

MNaga17
Beginner
212 Views

Under Support History I am notable to see any requests created. Icc compiler what we have purchased getting download error, Please try to help us asap

Viet_H_Intel
Moderator
212 Views

If you still having issue please update your case 04156221.

MNaga17
Beginner
212 Views

Hi Viet

 

Ia m not able to view the case 04156221 in my account in the following path which they have provided  

https://supporttickets.intel.com/?lang=en-US ; But I am receiving emails regarding this case.

Please help to view the case

Viet_H_Intel
Moderator
212 Views

I have updated the case, they will help resolving it.

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