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Brookes__John
Beginner
72 Views

Unable to install parallel studio xe cluster edition for linux2019.5 due to invalid license

...and unable to submit support request due to... unusable support website; i've been going round in circles for an hour trying to sort the latter.

 

Details of the former:

- freshly downloaded license (also tried getting it sent by mail)

- newly updated license server

- fresh copy of parallel studio

- tried with the serial number, with the downloaded license, with the restarted license manager.

Online activation:

Activation rights do not allow this software to be installed. This could be due 
to expired subscription, incompatible serial number, or unavailable Intel(R)
Software License Manager.

My support is *not* expired (currently valid until December)

As I say, I've tried submitting a ticket, but as soon as I get to the OSC, it bounces me to:

https://www.intel.com/content/www/us/en/support.html?random=-297740462

and I'm back to square one...

 

Cheers,

JB

 

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2 Replies
Brookes__John
Beginner
72 Views

Problem solved. Flex had somehow picked up the old vendor daemon. Silly me :-/

Brookes__John
Beginner
72 Views

Thought i'd updated this with an appropriate me culpa, but apparently not. All sorted now...

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