Portal unexpectly stopped

[tk__sruthin]

Hi,

Installed Intel MCU 4.2 on centos machine.After using 1 month MCU stopped working.After checking i can see portal agent is stopped.

Intel mcu installed clustered model,like

Server-1 For  mongod-Rabbit-management-api-cluster-manager-portal-app-management-console-conference-agent

Server-2 For Webrtc1 Agent

Server-3 For Webrtc2 Agent

Server-4 For Audio/Video Agent

When i check the portal log, i could see an error  like this :

====

019-05-30 10:32:58.360  - ERROR: V10Client - unpublish failed: Participant has NOT joined
2019-05-30 10:32:58.465  - ERROR: V10Client - unpublish failed: Participant has NOT joined
2019-05-30 10:32:58.636  - ERROR: V10Client - unsubscribe failed: Subscription does NOT exist
2019-05-30 10:32:58.663  - ERROR: V10Client - unsubscribe failed: Subscription does NOT exist
2019-05-30 10:32:58.664  - ERROR: V10Client - unsubscribe failed: Subscription does NOT exist
2019-05-30 10:32:58.664  - ERROR: V10Client - unsubscribe failed: Subscription does NOT exist
2019-05-30 10:35:31.236  - INFO: SocketIOServer - CX7kmRU6I37fThmMAAl6 waiting for reconnecting timeout.
2019-05-30 10:35:35.327  - ERROR: V10Client - unsubscribe failed: Participant has NOT joined
2019-05-30 10:35:35.700  - ERROR: V10Client - unsubscribe failed: Participant has NOT joined
2019-05-30 10:35:35.700  - ERROR: V10Client - unsubscribe failed: Participant has NOT joined
2019-05-30 10:35:39.076  - INFO: Main - Reason: Client does NOT exist
2019-05-30 10:37:00.815  - INFO: SocketIOServer - Relogin failed: Ticket is expired
2019-05-30 10:37:09.765  - INFO: SocketIOServer - NT736MsIg_03vsowAAmJ waiting for reconnecting timeout.
2019-05-30 10:37:22.402  - ERROR: V10Client - unsubscribe failed: Participant has NOT joined
2019-05-30 10:37:22.402  - ERROR: V10Client - unsubscribe failed: Participant has NOT joined
2019-05-30 10:37:22.789  - ERROR: V10Client - unsubscribe failed: Participant has NOT joined
2019-05-30 10:38:01.684  - INFO: SocketIOServer - cINfWKu8Bels-OP8AAlp waiting for reconnecting timeout.
2019-05-30 10:38:59.463  - INFO: SocketIOServer - FxbwS9xprb9aGZd8AAmT waiting for reconnecting timeout.
2019-05-30 10:41:56.463  - INFO: SocketIOServer - Relogin failed: Ticket is expired
2019-05-30 10:42:01.524  - INFO: SocketIOServer - Relogin failed: Ticket is expired
2019-05-30 10:42:08.167  - ERROR: V10Client - unsubscribe failed: Participant has NOT joined
2019-05-30 10:42:08.168  - ERROR: V10Client - unsubscribe failed: Participant has NOT joined
2019-05-30 10:42:08.171  - ERROR: V10Client - unsubscribe failed: Participant has NOT joined
2019-05-30 10:42:08.172  - ERROR: V10Client - unsubscribe failed: Participant has NOT joined
2019-05-30 10:42:08.173  - ERROR: V10Client - unpublish failed: Participant has NOT joined
2019-05-30 10:42:08.173  - ERROR: V10Client - unsubscribe failed: Participant has NOT joined
2019-05-30 10:42:08.174  - ERROR: V10Client - unsubscribe failed: Participant has NOT joined
2019-05-30 10:42:08.754  - INFO: SocketIOServer - 4Sm1T4nz-47rpVnHAAl4 waiting for reconnecting timeout.
2019-05-30 10:42:10.501  - INFO: SocketIOServer - 7-A2dL2EFD8ZgtSfAAlq waiting for reconnecting timeout.
zlib.js:499
      var newReq = self._handle.write(flushFlag,
                                ^

TypeError: Cannot read property 'write' of null
    at Zlib.callback (zlib.js:499:33)

=====

After restarting Portal agent,its working fine.

I need to know what was  the reason to stop portal suddenly.Please help

[Narayanan__Vishnu]

Hi,

We also faced this issue. Please help us out.

Thanks