Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Community Manager
6,069 Views

A bootable device has not been detected

i have been search in this forum and try solusion but still same .

i try upgrade bios to latest version :

I try recovery option :

They i try F10 to check storage :

and here the bios :

so any help will be helpfull .

many thanks

Tags (2)
0 Kudos
11 Replies
Highlighted
Community Manager
537 Views

Hello sonjaya:

 

 

Thank you very much for providing those pictures.

 

 

There is a newer BIOS version available, it is version 0034, pleased try to install it.

 

 

Instructions to do the BIOS update using the F7 method:

 

 

http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005724.html http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005724.html

 

 

This is the .BIO file needed to do it:

 

 

https://downloadcenter.intel.com/download/26502/BIOS-Update-FCBYT10H-86A-?product=86612 https://downloadcenter.intel.com/download/26502/BIOS-Update-FCBYT10H-86A-?product=86612

 

 

Also, which Windows version are you trying to install?

 

 

Remember that the stick is compatible with certain Windows versions, not with all of them:

 

 

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005899.html http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005899.html

 

 

Are you using a USB flash drive?

 

 

If that is the case do you have the option to use a different one?

 

 

Also, most of the customers were able to successfully install Windows creating the USB bootable device from the following site:

 

 

https://rufus.akeo.ie/ https://rufus.akeo.ie/

 

 

Please let me know the results of trying the steps above.

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

0 Kudos
Highlighted
Community Manager
537 Views

i have been follow the instruction and success update the bios , but problem can't find storage still.

I hope intel have a solustion for that problem .

0 Kudos
Highlighted
Community Manager
537 Views

Hello sonjaya:

 

 

Thank you very much for letting us know that information.

 

 

Are you using a USB flash drive?

 

 

If that is the case do you have the option to use a different one?

 

 

Are you trying to install a new Windows version or are you using this device just for storage?

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

0 Kudos
Highlighted
Community Manager
537 Views

Hello sonjaya:

 

 

I just wanted to check if you saw the information we are requesting on the previous post and if the problem persists or if it got resolved?

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

0 Kudos
Highlighted
Community Manager
537 Views

Hello Alberto

the last solustion is not working the device still can't detect internal storage and i have been contact store was i buy they say the warranty is over 1 year so can't claim must be buy new one .

0 Kudos
Highlighted
Community Manager
537 Views

Hello sonjaya:

 

 

Thank you very much for letting us know that information.

 

 

In that case, at this point it is hard to tell if the problem is the compute stick or if it is related to the USB flash drive.

 

 

The best thing to do will be to test the compute stick with different USB flash drive in order to isolate the issue.

 

 

Remember that the warranty Intel provides for the stick is for 1 year, so, if you purchased the compute stick more than a year ago, then yes, the next option will be to purchase a new one.

 

 

Any further questions, please let me know.

 

 

Regards

 

 

Alberto

 

0 Kudos
Highlighted
Community Manager
537 Views

Hello Alberto ,

My case is the Intel Computer Stick bios / UEFI can't detect internal storage in build in , so the Intel Computer Stick can't boot event i try reinstall can't find storage .

I have been try with usb flash drive with bios.bio file can read and upgrade Bios was success .

So the main problem is the bios can't detect internal storage for loading OS .

for warranty i was buy at 22 dec 2015 and sucess upgrade to win 10 after 3 month the problem is come . after 1 year the intel computer stick problem , it is only for working 1 year only ? very very dispointed if only a year working , so i will black list from company list device and not recomended to investment .

0 Kudos
Highlighted
Community Manager
537 Views

Hello sonjaya:

 

 

Let me apologize for any type of inconvenience you might have experienced with the compute stick.

 

 

In regard to your inquiry, the stick was design to work for more than a year, the warranty on it is the one that is for a year with Intel.

 

 

One question, if the stick was working fine before and it was booting to Windows, did you change anything on the BIOS or there was a setting that you disable or enable or something g that you change on it that now is not working?

 

 

I can see that there is an option on the BIOS that says: "select operating system", and in there you can choose Windows® 8.1 or Windows® 10 32-bit, what happens if you choose that option an select any of those operating systems?

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

0 Kudos
Highlighted
Community Manager
537 Views

Hello sonjaya:

 

 

I just wanted to check if you saw the information we are requesting on the previous post and also if the problem with the stick still persists or if it got resolved?

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

0 Kudos
Highlighted
Community Manager
537 Views

Dear Alberto,

Before the problem come i never touch the bios , i touch when you say must be upgrade the bios version .

I have been try change selected operating system to win 8.1/10 32 bit or Ubuntu 14.04 LTS 64 bit still same error "A bootable device has not been detected."

also i see in bios in Boot driver Order show UEFI: Hard Drive : Part 0 : OS Boot loader

0 Kudos
Highlighted
Community Manager
537 Views

Hello sonjaya:

 

 

Thank you very much for sharing the details above.

 

 

You mentioned that you see in the BIOS under Boot driver Order: UEFI: Hard Drive: Part 0 : OS Boot loader

 

 

Do you have the chance to select that option? That should work to load Windows on the stick.

 

 

If you choose that option, is then when you get the error message: "A bootable device has not been detected" ?

 

 

Based on the fact that you tried basically all the troubleshoot steps we recommend, if after choosing the option you mentioned above the problem persists, then the next thing to do will be to replace it.

 

 

Even though the stick is out of warranty, at this point I will suggest to get in contact with Intel support for Indonesia, just to check if maybe they can offer you a different alternative in regard to the warranty on the stick.

 

 

Please look for the Intel's phone number for Indonesia support on the following link:

 

 

http://www.intel.co.id/content/www/id/id/support/contact-support/apac-contact.html http://www.intel.co.id/content/www/id/id/support/contact-support/apac-contact.html

 

 

Any further questions, please let me know.

 

 

Regards

 

 

Alberto

 

0 Kudos