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aFusc1
Beginner
1,114 Views

BOXSTCK1A32WFCL.

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Good morning I have BOXSTCK1A32WFCL with Win 10 pre-installed. I have used only three times, after that the system blocked during the boot of windows. I tried to recover but the system is blocked. Du you have any suggestion. Have I to pass to Linux?

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IUman
Honored Contributor II
60 Views

Hello fuscale,

Thank you for joining the Intel communities.

Please see http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005899.html?wa... Supported Operating Systems for Intel® Compute Stick, Operating systems other than the ones listed are not supported and do not have drivers available. Installing a different operating system voids the Intel Compute Stick warranty.

I suggest trying the following:

Update the Intel® Compute Stick BIOS; please download the latest BIOS version for this unit at: https://downloadcenter.intel.com/download/25506/BIOS-Update-FCBYT10H-86A-?product=86612 Download BIOS Update [FCBYT10H.86A]

In this case I recommend doing a BIOS recovery and you can follow the steps at:

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html BIOS Recovery Instructions for Intel® Compute Stick

After that is done reset the system to factory defaults:

  1. Remove any SD card, if installed.
  2. Press F8 when you see this prompt during boot: F8 to Activate Windows 8.1/10 Recovery Mode.
  3. Select Troubleshoot.
  4. Select Reset your PC, then select Next.
  5. Select just remove my files.
  6. Select Reset to start the restore process.

I hope this information can help.

Best regards,

Ivan

View solution in original post

5 Replies
IUman
Honored Contributor II
61 Views

Hello fuscale,

Thank you for joining the Intel communities.

Please see http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005899.html?wa... Supported Operating Systems for Intel® Compute Stick, Operating systems other than the ones listed are not supported and do not have drivers available. Installing a different operating system voids the Intel Compute Stick warranty.

I suggest trying the following:

Update the Intel® Compute Stick BIOS; please download the latest BIOS version for this unit at: https://downloadcenter.intel.com/download/25506/BIOS-Update-FCBYT10H-86A-?product=86612 Download BIOS Update [FCBYT10H.86A]

In this case I recommend doing a BIOS recovery and you can follow the steps at:

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000005902.html BIOS Recovery Instructions for Intel® Compute Stick

After that is done reset the system to factory defaults:

  1. Remove any SD card, if installed.
  2. Press F8 when you see this prompt during boot: F8 to Activate Windows 8.1/10 Recovery Mode.
  3. Select Troubleshoot.
  4. Select Reset your PC, then select Next.
  5. Select just remove my files.
  6. Select Reset to start the restore process.

I hope this information can help.

Best regards,

Ivan

View solution in original post

aFusc1
Beginner
60 Views

HI ivanu_intel,

Thanks for your suggestions. I try but procedure is fail with my device. First I updated the BIOS and now the situation is the follow

I tried to RESET PC following your procedure ( pushing F8 and the following instructions) but after 24 hours thisi is the situation...

The recovery is blocked to 35 % for 24 hours!!!!

Have you any suggestion ?

Cheers

Alessandro

aFusc1
Beginner
60 Views

P.S.

USB port is free during the reset.

IUman
Honored Contributor II
60 Views

I'm sorry for the inconvenience this is causing to you, at this point I suggest to request a warranty replacement for the unit or to try my recommendations again.

If you want to continue trying we need to have patience and time but I'm not sure if you wish to do that, other than that you can request a replacement for the unit at the following link:

http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support

Regards,

Ivan

EOcho1
New Contributor I
60 Views

Replace this unit under warranty, it has faulty storage.

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