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Community Manager
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BOXSTK1AW32SC pc stick blue power light blinking no fan running no signal is it the power cord?

blue power light blinking no fan running no signal is it the power cord? have had this stick since june no problems now just a blinking blue power light no fan and no signal on the screen.

maybe the power cord? and where would i get one,

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Community Manager
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Hi,

 

 

Please try using the recovery BIOS update to recover from this unusable condition. It does not seem to be the power cord since you are getting blue light, this means power is going through it.

 

 

https://downloadcenter.intel.com/downloads/eula/26448/BIOS-Update-SCCHTAX5-86A-?httpDown=https://dow... Recovery BIOS Update [SC0030.BIO] It requires a USB flash device. Try pressing F7 while powering on the Intel® Compute stick.

 

 

Allan.
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Community Manager
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I was wondering if you were able to run the recovery BIOS?

 

 

Allan.
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Beginner
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The same problem with 2 sticks from 7 we ordered, after working only 1 week, second only 1 day. One with blinking led, no video signal. Second with blue light constantly no fan , no video signal. Model STK1AW32SC. Really dissapointed. I see many of users has reported this problem, there is definitely some problem in intel sides. Don't understand how Intel can leave the same problems what was also for previous generation and sell these products.. More over we use these sticks for digital signage at museum (next week opens new exposition) and such fail. We have more 5 units and now are really anxious what to do as there is no time left. No BIOS recovery is possible as there is no video output at all with different cables, directly. All with original power adapters.

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Community Manager
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hi sorry for the delay in response, cannot use bios recovery as i cannot get the stick to do anything. only thing working is the blue light, just blinking.

i have had this stick for approx 6 months, i took it to a computer repair shop and they told me this is a common problem with these and there was nothing they could do with it.

so, i will have to send it in for either replacement or repair.

thanks for answer.

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Employee
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Hi,

I have sent you a private message. Please check your Inbox.

Allan.

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Community Manager
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Hi,

 

 

Were you able to check the private message? Please let me know.

 

 

Allan.
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Beginner
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Any luck with this? I have the same issue

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Community Manager
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Hello kapkurt,

 

 

I apologize for the inconvenience with the Intel® Compute stick. Please check the inbox for a private message.

 

 

Thank you for your time.

 

 

Allan J.
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Beginner
201 Views

Hello

I have the same problem

Stick keeps on blinking

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Community Manager
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Hi vbe,

 

 

I understand you are getting blue light but fan does not spin when powering on the Intel® Compute stick. Sorry for the trouble, let me help you on this matter.

 

 

Have you tried resetting the Intel® Compute stick by pressing power button for 10 seconds?

 

Did you try https://www.intel.com/content/www/us/en/support/articles/000005902/boards-and-kits/intel-compute-sti... BIOS recovery?

 

Download the bio file https://downloadcenter.intel.com/download/27156/BIOS-Update-SCCHTAX5-86A-?product=91065 here

 

Did you test another power adapter?

 

 

If this issue remains, please contact Intel support and https://www.intel.com/content/www/us/en/support/contact-support.html# @5 request warranty for the Intel® Compute stick

 

 

Hope it helps.

 

 

Allan J.
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Community Manager
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Hi vbe,

 

 

Were you able to run the recovery BIOS? Please let me know your findings.

 

 

Regards,

 

Allan J
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Beginner
201 Views

I am an Intel Compute Stick BOXSTK1AW32SC user. I bought it at the auction. After two months of use when attempting to switch on

the blue LED blinks, there is no signal on the monitor and the fan does not work. I checked the power supply, the cable. Please help.

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