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Brand new STK2M3W64CC does not work out of the box. Need help?

idata
Employee
‎10-14-2016 05:03 PM
1,161 Views

Brand new STK2M3W64CC does not work out of the box. Wired keyboard, wired mouse. Multiple power recycling. Checked all 3 ports on the TV. With and without HDMI extension cable (provided in box). No luck. Is this a dead on arrival compute stick?

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idata
Employee
‎10-17-2016 01:16 PM
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Hello Lmerani,

 

 

I do apologize for any inconvenience that this situation may have caused you.

 

 

Since there was a hardware related issue with your Intel® Compute Stick STK2m3W64CC, please contact our Support team in order to replace it.

 

 

You can find the contacts on the following link:

 

 

http://www.intel.com/content/www/us/en/support/contact-support.html http://www.intel.com/content/www/us/en/support/contact-support.html

 

 

Regards,

 

 

Angie
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