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idata
Community Manager
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Brand new STK2M3W64CC does not work out of the box. Need help?

Brand new STK2M3W64CC does not work out of the box. Wired keyboard, wired mouse. Multiple power recycling. Checked all 3 ports on the TV. With and without HDMI extension cable (provided in box). No luck. Is this a dead on arrival compute stick?

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idata
Community Manager
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Hello Lmerani,

 

 

I do apologize for any inconvenience that this situation may have caused you.

 

 

Since there was a hardware related issue with your Intel® Compute Stick STK2m3W64CC, please contact our Support team in order to replace it.

 

 

You can find the contacts on the following link:

 

 

http://www.intel.com/content/www/us/en/support/contact-support.html http://www.intel.com/content/www/us/en/support/contact-support.html

 

 

Regards,

 

 

Angie
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