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Beginner
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Compute Stick Freeze up when playing video

I purchased the Intel compute stick (BOXSTCK1A32WFC) approximately a year ago. I had difficulty getting it set up, but eventually it began to work after advice from the Intel technical support. Based on the advice from technical support I set Windows not to automatically update. It has worked fine for several months, then it has set idle and not used for the past six months. This week I tried to use it and it is freezing when video playback from Amazon Prime running movies, it seems to run 8-12 minutes or so, and then it bricks up and the only way to get any response is to completely unplug all cables and reboot. I am reluctant to upgrade the windows version as it appears from discussions on the support community that upgrading cause all kinds of problems. Can you help me figure out a way to run an Amazon prime video without interruption?

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idata
Community Manager
48 Views

Hello stillnesssage,

 

 

Thank you for contacting the Intel community.

 

 

At this point, I suggest you to report this issue to Amazon and see if the Intel® Compute stick is able to work with this unit.

 

 

Honestly, I have not seen this issue with this Intel® Compute stick, do you have the latest graphics driver with the https://downloadcenter.intel.com/download/25647/Intel-HD-Graphics-Driver-for-Intel-Compute-Stick-STC... Intel® Compute stick.

 

Update the BIOS; you can download the latest BIOS version here:

 

https://downloadcenter.intel.com/download/26447/BIOS-Update-FCBYT10H-86A-?product=86612 https://downloadcenter.intel.com/download/26447/BIOS-Update-FCBYT10H-86A-?product=86612

 

 

http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000006039.html Please see F7 BIOS Update Instructions for Intel® Compute Stick

 

 

Make sure your internet connection is working correctly; maybe you can try resetting the router if it is possible.

 

 

Regards,

 

 

 

Ivan.

 

idata
Community Manager
48 Views

 

Hello ,

 

 

 

I'm following on this post to ask you if your issue has been resolved or if you need further assistance.

 

 

 

Regards,

 

 

 

Ivan.
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