Compute Stick STK2mv64CC CS525 does it Work with Windows Hello?

[atacama40]

Good morning to you,

I have an Intel Compute Stick Dual Core 2.8GHz, STK2mv64CC, M5, 4GB / 64GB, CS525 which works like a dream in the main.

But I added a new Logitech Brio 4k camera. That works with everything I can throw at it except Windows Hello.

Spent a week with Logitech tech support who concluded it's an MS issue. Spent 3 days and a lot of work with MS and a lot tried but nothing solved.

As a result of the last support session (just finished) I asked if Windows Hello is certified with the Intel stick. They were less than certain and we agreed it might be sensible ask Intel or Intel community.

I have tried three cameras on the stick .... none work with Hello. All were brand new and two differing makes.

Would hugely appreciate any clarity on if Windows Hello is confirmed to work on my Intel Stick.

I can see nothing that says it will not do so. Windows and Intel devices are fully up to date as in the Logitech camera.

Many thanks in advance for any help

[AlHill]

This is a Windows/Microsoft issue.  Windows 10 is supported on your stick.

https://www.intel.com/content/www/us/en/support/articles/000005899/intel-nuc/intel-compute-sticks.html

If Logitech says it is a Microsoft issue, you should continue to work with Microsoft.  Trying to pass the problem to intel, for a specific windows feature, is not going to be productive.  If the camera works otherwise, just not with Hello, there is your answer.

All just my opinion, of course.

Doc (not an Intel employee or contractor)

[atacama40]

Not sure anyone was trying pass the buck. We are purely trying hunt down the problem.

I tend to agree but not all Windows functionality is 100% supported on all hardware platforms. So it's reasonable to ask to see if anyone is using Hello successfully or if they have seen such errors.

This we agreed to do with MS whilst planning for a full remote build by them next week. 

There's no documentation that I can see in the Intel support pages that suggests the Intel device to be the problem.

I agree if it works with Skype, meet, OBS, Zoom and half a dozen other VC related SW's then it does point a strong finger towards MS. They are also not disagreeing that. but the Intel device is the only other variable so it's only sensible to explore, even if confidence is high that it is not at fault.

Posting the request does however remind me that I have two of these devices and of course it would worth to try on the second one to assess commonality.

[atacama40 · Accepted solution]

Update on this one in case anyone in future has similar issue.

Problem was indeed Windows related .... as suspected even by MS themselves.

Windows Hello does indeed function on the STK2mv64CC. The preinstalled Windows 10 64 copy was missing some component. 

The test on the identical STK (with Windows installed manually by me) shows all cameras to work perfectly well.

So for anyone in future we can confirm that Hello works perfectly well on the 64CC product.