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Beginner
766 Views

Compute Stick does not show avilable wifi networks

Hi,

I have a STK1AW32SC model, and when an external hard drive is conected to the USB port, indicates that there are availivalbel wifis, but doesn't show anyone.

When de external hard drive is ejected, automaically connects to the wifi.

Have not tried to update the drivers, or bios yet.

If anyone can help where to start working to solve it...?

Thankyou!!

 

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5 Replies
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Super User Retired Employee
34 Views

USB 3.0 utilizes the same 2.4 GHz frequency band that WiFi utilizes. If the USB cable used between your drive and the ICS is not good quality, it could act as an antenna and interfere with Wireless communication. My fist recommendation is thus to make sure you are using a good quality, properly grounded USB 3.0 cable. My second recommendation is to switch to the use of Wireless-AC and the 5 GHz frequency band. Not only will you avoid the contention that exists at 2.4 GHz, you will have a higher bandwidth for WiFi communications.

 

Hope this helps,

...S

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Beginner
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Thank You Scott!

 

I don't have Wifi with 5Ghz capability and the cable is the original provided with the external drive. But as you mentioned the USB 3.0 use the same frequencies and can be working as an antena, I switched the devices in the ICS' USB: I putted the dongle for the keyboard in the USB 3.0, and the external drive in the 2.0. This way should be losing speed, but it works.

 

If you have other suggestions will be welcomed.

 

Rgds

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Super User Retired Employee
34 Views

I was just saying in another conversation that I consider this almost a rule: If a cable came with a device, it is crap.

...S

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Employee
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Hello EBezz, Were you able to check Scott's post? Let me know if you need more assistance. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
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Beginner
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Yes David I replied him It helped solve my problem It sounds strange for me that a hard drive cable can interfere the wifi, but when I plugged it in a different usb socket: it started working propperly Regards Eduardo El martes, 16 de abril de 2019, Intel Forums <supportreplies@intel.com> escribió:
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