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RManl
Beginner
1,513 Views

Compute Stick no longer working after an automatic Windows 10 update

The Compute Stick will not turn on. The blue light shows but there is no display on the screen. Is there anyway to solve this problem? this is the second Compute Stick I have had after similar issues with a Windows update corrupting a Compute Stick

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20 Replies
n_scott_pearson
Super User Retired Employee
65 Views

Which model?

RManl
Beginner
65 Views

Model # STCK1A32WFC

idata
Community Manager
65 Views

Hello rigel7,

 

I am sorry to hear you are having issues with your Intel® Compute Stick STCK1A32WFC after installing updates.

My recommendation is to contact us over the phone, chat or email to get this issue handled.

Here the contact information:

Phone support around the world:

North America: Phone Number: 1-916-377-7000

 

Business Hours:

 

Monday - Friday

 

7:00 AM to 5:00 PM (Pacific Time)

EMEA (Europe) contact information: http://intel.ly/28QeAF3 http://intel.ly/28QeAF3

 

APAC (Asia) contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUF

 

LAR (Latin America )contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4

Chat or email support (chat is desired): http://intel.ly/29LZ0fn http://intel.ly/29LZ0fn

Hope you can get in touch with our support center.

 

Regards,

 

Esteban C
idata
Community Manager
65 Views

Hello rigel7,

I was checking this thread and wondered, were you able to get in touch with our peers over the phone, chat or email?

Please let me know.

Regards,

 

Esteban C
skoep
Beginner
65 Views

I also had a very bad day with this update. I have 7 of these compute sticks in a courtroom that I'd just setup a month prior. All 7 were black screened and had to be hard restarted, all had their wifi NICs down in device manager, and none of the touchscreens no longer worked. Re-enabling the NICs added Eight WAN mini port network adapters. Just as I was rolling back updates, MS forced rebooted the machines for Anniversary update -about 1.5 hours for this update. JESUS CHRIST

I've managed to apply the latest BIOS and drivers, but the touchscreen LCDs still do not work properly -some even have USB detection errors now. Reinstalling the LCD driver does nothing.

Model STK1AW32SC

idata
Community Manager
65 Views

I am truly sorry to hear you are having issues with the update, Interloper

Please communicate with our peers over the phone or chat to get this handled at the soonest.

http://www.intel.com/content/www/us/en/support/contact-support.html?iid=intelfb Contact Support

This is in order to check your warranty options.

Regards,

 

Esteban C
idata
Community Manager
65 Views

Hello rigel7 ,

I would like to verify if you require any further support for this matter.

Please let me know.

Regards,

 

Esteban C
skoep
Beginner
65 Views

I have not been back to repair those machines yet. Tomorrow I may get over there. I will try calling then. Thanks for the follow up

idata
Community Manager
65 Views

Hello Interloper,

Sounds great! Please keep us updated with the results given by replaced units.

Regards,

 

Esteban C

 

idata
Community Manager
65 Views

Hello Interloper,

I am here to check if you were able to get this issue solved, please let me know.

Regards,

 

Esteban C
idata
Community Manager
65 Views

Hello rigel7 and Interloper,

Please let me know if you require further support for this matter, I will gladly assist you

Regards,

 

Esteban C
skoep
Beginner
65 Views

I only have remote access to these machines currently. Intel support business hours conflict with this courtroom's availability to work in. Next week I believe there's an open day where I can get in there.

Thanks for the response

idata
Community Manager
65 Views

Thank you for the answer Interloper

We also have support by email! You can send it by choosing product then "Online Service Request" here: http://www.intel.com/content/www/us/en/support/contact-support.html?iid=intelfb Contact Support

Please give it a try, let me know if you have any issues

If not, you can reach us on that "open day" you mentioned.

Regards,

 

Esteban C

 

skoep
Beginner
65 Views

Finally got through to phone support last week. It was not easy. Was instructed to reset windows 10, which I did. Touchscreens still don't work, and wifi has intermittent issues.

Now today trying to call back phone support and, once again, not getting through after pushing 2 for support. The line goes quiet then hangs up.

Previous tech said if reset didn't work, Intel would have to replace them. This is extremely taxing in any case to say the least.

idata
Community Manager
65 Views

Hello Interloper,

Thank you for letting us know about this outcome.

Please check your inbox, I just sent a PM to you

Regards,

 

Esteban C
idata
Community Manager
65 Views

Hello rigel7 ,

I just wanted to verify if you require any further support for this matter.

Please let me know so we can proceed accordingly

Regards,

 

Esteban C
Ronny_G_Intel
Moderator
65 Views

Hi Interloper,

I am really sorry to hear that you are having issues with one of our products. I see that you have generated a support ticket as well # 2194331 and that the issue description that I have is: "After an automatic windows update, complete failure of all touchscreens and intermittent Wifi problems. Attempted BIOS and Drivers update. Attempted complete factory reset. Issues remain."

Would you mind giving me some additional details?

- Was the Intel Compute Stick properly working before this Automatic Windows Update? WiFi and Touchscreen?

- Do you know what was the Windows Update that automatically ran on the system prior to exhibiting this issue?

- After reseting the Intel Compute Stick back to "default Windows 10" could you please provide with more details about the Touchscreen and WiFi behavior? Is the touch functionality not working but display is okay, is the WiFi function available but not connecting? Any relevant details are highly appreciated.

- Could you also tell me if all devices are exhibiting the same issue? Have you tried replacing any? Are you seeing different results?

Thanks,

Ronny G

EstebanA_C_Intel
Employee
65 Views

rigel7, just wanted to double check if you still require support for this matter.

Interloper, were you able to see the last answer provided? Please let us know.

Regards,

Esteban C

idata
Community Manager
65 Views

rigel7, just wanted to double check if you still require support for this matter.

 

 

Interloper, were you able to see the last answer provided? Please let us know.

 

 

Regards,

 

Esteban C