The Compute Stick will not turn on. The blue light shows but there is no display on the screen. Is there anyway to solve this problem? this is the second Compute Stick I have had after similar issues with a Windows update corrupting a Compute Stick
- Intel® Makers
I am sorry to hear you are having issues with your Intel® Compute Stick STCK1A32WFC after installing updates.
My recommendation is to contact us over the phone, chat or email to get this issue handled.
Here the contact information:
Phone support around the world:
North America: Phone Number: 1-916-377-7000
Monday - Friday
7:00 AM to 5:00 PM (Pacific Time)
APAC (Asia) contact information: http://intel.ly/1ITfjUF http://intel.ly/1ITfjUF
LAR (Latin America )contact information: http://intel.ly/29c0rW4 http://intel.ly/29c0rW4
Hope you can get in touch with our support center.
I also had a very bad day with this update. I have 7 of these compute sticks in a courtroom that I'd just setup a month prior. All 7 were black screened and had to be hard restarted, all had their wifi NICs down in device manager, and none of the touchscreens no longer worked. Re-enabling the NICs added Eight WAN mini port network adapters. Just as I was rolling back updates, MS forced rebooted the machines for Anniversary update -about 1.5 hours for this update. JESUS CHRIST
I've managed to apply the latest BIOS and drivers, but the touchscreen LCDs still do not work properly -some even have USB detection errors now. Reinstalling the LCD driver does nothing.
I am truly sorry to hear you are having issues with the update, Interloper
Please communicate with our peers over the phone or chat to get this handled at the soonest.
This is in order to check your warranty options.
Thank you for the answer Interloper
We also have support by email! You can send it by choosing product then "Online Service Request" here: http://www.intel.com/content/www/us/en/support/contact-support.html?iid=intelfb Contact Support
Please give it a try, let me know if you have any issues
If not, you can reach us on that "open day" you mentioned.
Finally got through to phone support last week. It was not easy. Was instructed to reset windows 10, which I did. Touchscreens still don't work, and wifi has intermittent issues.
Now today trying to call back phone support and, once again, not getting through after pushing 2 for support. The line goes quiet then hangs up.
Previous tech said if reset didn't work, Intel would have to replace them. This is extremely taxing in any case to say the least.
I am really sorry to hear that you are having issues with one of our products. I see that you have generated a support ticket as well # 2194331 and that the issue description that I have is: "After an automatic windows update, complete failure of all touchscreens and intermittent Wifi problems. Attempted BIOS and Drivers update. Attempted complete factory reset. Issues remain."
Would you mind giving me some additional details?
- Was the Intel Compute Stick properly working before this Automatic Windows Update? WiFi and Touchscreen?
- Do you know what was the Windows Update that automatically ran on the system prior to exhibiting this issue?
- After reseting the Intel Compute Stick back to "default Windows 10" could you please provide with more details about the Touchscreen and WiFi behavior? Is the touch functionality not working but display is okay, is the WiFi function available but not connecting? Any relevant details are highly appreciated.
- Could you also tell me if all devices are exhibiting the same issue? Have you tried replacing any? Are you seeing different results?