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Compute stick driver install failing

danimal
Beginner
572 Views

I'm trying to install the driver update for wifi, WIFI_WIN10_32_21.120.2.exe on an STK1AW32SC, but I'm getting an error and some logs being pointed at. see below for logs

My hunch is some permissions issue, but I'm kindof at a loss for how to fix. If I do a full factory reset, I can install the driver without issue, but I need a way to fix this issue without the factory reset. Does anyone have an idea where to look to get this to run? It's not even clear from the log what file it's failing to find.

Thanks in advance for any advice.

 

6/22/2021 11:40:09 PM : [Debug] Main()
6/22/2021 11:40:09 PM : [Debug] args = -i, -l, C:\Users\TEVEAD~1\AppData\Local\Temp\Intel_Software_Installer_20210622233946_001_WIFI_Driver32.log, -ic, C:\ProgramData\Package Cache\{424fe452-409d-4695-b70b-f4e57bd27525}\InstalledInfs.xml, -pi, WIFI_Driver32, -f, 'Components\WiFiDriver32\Netwtn04.INF'
6/22/2021 11:40:09 PM : [Standard] Init()
6/22/2021 11:40:09 PM : [Standard] InitInstallMode()
6/22/2021 11:40:09 PM : [Standard] InitInfs()
6/22/2021 11:40:09 PM : [Standard] ValidateFiles()
6/22/2021 11:40:09 PM : [Standard] CurrentDirectory = C:\ProgramData\Package Cache\429DA2839595CBE3550B6AB819113B224699B706
6/22/2021 11:40:09 PM : [Standard] Run()
6/22/2021 11:40:09 PM : [Standard] Installing: Components\WiFiDriver32\Netwtn04.INF
6/22/2021 11:40:09 PM : [Verbose] Installing Infs
6/22/2021 11:40:09 PM : [Verbose] Installing Components\WiFiDriver32\Netwtn04.INF
6/22/2021 11:40:09 PM : [Debug] Execute command Start
6/22/2021 11:40:09 PM : [Error] System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start()
at PnPInstaller.PnPInstaller.RunPnPUtil(String args, String& result)
6/22/2021 11:40:09 PM : [Error] Failed to install INF, error code: -1
6/22/2021 11:40:10 PM : [Standard] Finish
6/22/2021 11:40:10 PM : [Error] Failed to run PnPInstaller, error code: ERROR

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3 Replies
Alberto_R_Intel
Moderator
540 Views

danimal, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this topic, we just wanted to confirm a few details about your system:

Is this a new Intel® Compute Stick?

The installation of the wireless driver, was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
494 Views

Hello danimal, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
453 Views

Hello danimal, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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