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Compute stick occasionally doesn't mount SD card

Otis
Beginner
693 Views

I've got the STK1AW32SC and even though it isn't officially supported, my 256gb SD works perfectly in it. 9/10 times when booting it, it has no issues and reads and writes without a problem. But that 1/10 time is what I'm trying to get help for. On the off chance, it will boot and the sd card will not show up. In the device manager, under 'SD Storage Class Controller', it shows the following error message: Device Could Not Be Migrated - status 0xC0000719.

The solution is to simply eject the SD card and re-insert it and it shows up again and works normally. It's a bit annoying having to do that and I was hoping there might be a more permanent fix such as a driver or bios update that could possibly solve the problem? 

Thanks.

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1 Solution
Victor_G_Intel
Moderator
629 Views

Hello Otis,

 

Thank you for posting on the Intel® communities.


Based on the information we have on our end, we have come to the conclusion that this is probably an incompatibility problem and based on that, we would like to recommend for you to test the system with a compatible SD card, also there is an article we have for this type of cases which you find here.


Regards,

 

Victor G.

Intel Technical Support Technician  


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6 Replies
Victor_G_Intel
Moderator
685 Views

Hello Otis,

 

Thank you for posting on the Intel® communities.


To better assist you, please provide the following report and information so we can move forward with your request.

 

Intel® System Support Utility (Intel® SSU)

 

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

  • Open the application and click on "Scan" to see the system and device information
  • By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

 

Note: You can use the option under the reply window to attach the report and any other files to the thread (Drag and drop here or browse files to attach).

 

  1. Have you tested if this issue can be replicated with a different SD card?
  2. Can you please provide the exact model and brand of SD card that you are currently having intermittent issues with?
  3. Please provide a screenshot of the error code.

 

I look forward to hearing from you.

 

Regards,

 

Victor G.

Intel Technical Support Technician


Otis
Beginner
644 Views

Hi Victor,

Attached is the system report you asked for.

I have previously used a Samsung evo 64gb and 128gb micro sd in it. They both had the same problem occasionally.

The SD currently in use is a Kingston Canvas Select Plus 256gb - SDCS2/256GB

Unfortunatly I don't have a screenshot of the error message and I'm not sure how long it will be before I can get one since the error happens intermittently, however when it happens again I can take a picture.

Thanks,

Otis

EmilyBT1
Beginner
682 Views

Hi Otis,

Thank you for posting a question on this problem, actually, I was having the same problem with my Samsung SD card. It is not mounting on the cards with my computer. I am sure someone will come up with a better solution as I didn't get the on right here.

Victor_G_Intel
Moderator
635 Views

Hello Otis,

 

Thank you for posting on the Intel® communities.


We appreciate the information you have provided, and we are going to use it to investigate this intermittent issue further, we will reach out as soon as possible by updating the thread.

 

Regards,

 

Victor G.

Intel Technical Support Technician  


Victor_G_Intel
Moderator
630 Views

Hello Otis,

 

Thank you for posting on the Intel® communities.


Based on the information we have on our end, we have come to the conclusion that this is probably an incompatibility problem and based on that, we would like to recommend for you to test the system with a compatible SD card, also there is an article we have for this type of cases which you find here.


Regards,

 

Victor G.

Intel Technical Support Technician  


Victor_G_Intel
Moderator
603 Views

Hello Otis,

 

Thank you for posting on the Intel® communities.

 

We are glad to know that our recommendations were helpful. Since the thread is now solved, we will proceed to close it.

 

If you need any additional information, you are more than welcome to submit a new question as this thread will no longer be monitored.

 

Best regards,

 

Victor G. 

Intel Technical Support Technician


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