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FPost
Beginner
1,881 Views

Error message "0xc000007b" Impossible to start Windows 8.1

Hello together, I have a problem to Start Windows 8.1 due tu an error message "0xc000007b" ... Somebody can help me to find a solution for repair that :-( Tks

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0 Kudos
8 Replies
RManl
Beginner
156 Views

I'm also having this same issue. Came home to find that the Compute Stick will not load windows with the following error message:

I am unable to get into the boot menu or safe mode when the device is first powered on (plugged into wall outlet and using a wired keyboard). The compute stick was fine last time I used it.

Kevin_M_Intel
Employee
156 Views

Here are some recommendations:

 

 

1- Make sure there is no SD card inside the Intel Compute Stick when booting up.

2- If using the USB power, try connecting the product with the power adapter.

  1. If issue persists, try restoring the Intel Compute Stick to factory settings. Here you can check the steps in how to do it:

http://www.intel.com/support/motherboards/desktop/sb/CS-035737.htm http://www.intel.com/support/motherboards/desktop/sb/CS-035737.htm

If after doing the steps above issue persists, contact our support center:

http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

Kevin M

DTule
Beginner
156 Views

This forum needs a ME TOO function.

I'm seeing lots of identical issues on forums. Sounds like a flawed design. I opened a ticket (since the links that Intel's folks have posted around just take you to the generic Support page).

EstebanA_C_Intel
Employee
156 Views

Hello,DurocShark:

Thank you for the feedback on this situation.

Certainly we are working on a fix for the issue mentioned in this thread.

Here you can find the instructions mentioned before:

 

(page 12): http://download.intel.com/support/motherboards/desktop/stck1a32wfc/sb/stck1a32wfc_eng_userguide01.pd... http://download.intel.com/support/motherboards/desktop/stck1a32wfc/sb/stck1a32wfc_eng_userguide01.pd...

http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support

Regards,

Esteban C

DTule
Beginner
156 Views

That would be great but the stick won't accept any keyboard input.

EstebanA_C_Intel
Employee
156 Views

Hello, DurocShark:

I understand, are you using a wired or wireless keyboard?

If after using a wired keyboard you are not able to perform the recovery, my recommendation would be to check the warranty on your product.

Note: If the unit was purchased less than 30 days ago, this can be requested from the place of purchase, if not with http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support would be ok.

Regards,

Esteban C

DTule
Beginner
156 Views

Wired. And I *did* open a ticket. I still haven't received a direct response regarding that ticket. Terrible.

EstebanA_C_Intel
Employee
156 Views

Hello, DurocShark:

I understand, if you would like to, an expedited way to get support on this would be over the phone.

Intel Customer Support does have free phone support for the different GEOs or locations.

http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support

Regards,

Esteban C

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