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EGarc30
Beginner
899 Views

How do I find information about my Intel Ultrabook?

I have an Intel hsbub-sds (Harris Beach), and I've messed up because I can not acess to the BIOS without password and I do not remember that.

Furthermore I can not boot any live USB since I've changed and tried to repair the MBR of the Windows and now I have nothing to boot. It show all entries in the menu boot option but none of them boot.

 

I am searching all the web through to get some information about these laptop model and I get nothing, as I bought it second hand, and It worked before I tried to install another OS.

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12 Replies
AlHill
Super User
560 Views

contact the manufacturer of your ultrabook (asus, dell, lenovo, hp, etc) for support with their bios.

 

Doc

 

EGarc30
Beginner
560 Views

Hi there,

Thanks for asking, but as I said at the question, is it an Intel Ultrabook HSBUB-SDS (Harris Beach). :)

AlHill
Super User
560 Views

That is not an Intel product.

Intel is a manufacturer and provider of computer system components and does not manufacture or distribute Ultrabook™ devices.

 

https://www.intel.com/content/www/us/en/support/articles/000007189/graphics-drivers.html

 

You must contact the manufacturer.

 

Doc

 

 

EGarc30
Beginner
560 Views

I don't then, who is the manufacturer. Theres is a lot of sticker on the back that says is a product of intel and Intel software develpment products; software development platform... etc

How do I know the manufacturer? I bought it second hand at a cashconverters store.. :S

AlHill
Super User
560 Views

Perhaps one of the intel support engineers can help.

 

Doc

 

Emeth_O_Intel
Moderator
560 Views

Hi Ernesto,

 

Please provide us the SSU of your system in order to check the system information and identify the manufacture.

 

Use the following tool in order to gather the SSU: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

Regards,

 

Emeth O.

Intel Customer Support Technician

Under Contract to Intel Corporation

 

Emeth_O_Intel
Moderator
560 Views

Hi Ernesto, I am following up your case in order to verify if you still need assistance on this. If so, please do not hesitate and let me know and I will be more than happy to assist you. Regards, Emeth O. Intel Customer Support Technician Under Contract to Intel Corporation
Irina
Beginner
516 Views

Hi Emeth,

Have the same problem. Can't find any information about HSBUB - SDS. It doesn't turn on. Repairman said he can't fix it without information on bios and mainboard scheme. Is it possible to find them? My harris beach ultrabook - model UBHB2SISQ.  Mainboard g62602-004. Bios doesn't have any marks, possible was changed.

Will be very appreciated for any help.

Irina

AlHill
Super User
514 Views

As I said earlier, contact the manufacturer of your Ultrabook.

 

Irina
Beginner
502 Views

Manufacturer of my Ultrabook -  Intel Products Chengdu Ltd. (Chengdu Office No. 8-1, Kexin Road Chengdu High-Tech Zone (West) Chengdu, Sichaun 611731 China)

Didn't find any website with customer support. Could you help me to find a contact info?

Irina

n_scott_pearson
Super User Retired Employee
488 Views

I have the feeling we are talking about pre-production sample units. In this case, we aren't going to be able to help you with this issue as we have no frame of reference. Intel Customer Support can attempt to look up these units using the Harris Beach code name and see what can be discovered.

...S

Emeth_O_Intel
Moderator
560 Views

Hi Ernesto, Due to the fact that I have not recieved any information from your end. I am going to proceed and close this thread. If you have any other question please do not hesitate and contact us back and we will be more than happy to assist you. Regards, Emeth O. Intel Customer Support Technician Under Contract to Intel Corporation
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