You need to open a ticket with Intel Customer Support.
Here are pages where you can lookup contact information, including local phone numbers, sorted by geography:
- U.S. and Canada: http://www.intel.com/content/www/us/en/support/contact-support.html#@11
- Europe, Middle East and Africa: http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html
- Asia-Pacific: http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html
- Latin America: http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html
You can use phone, online forms service or email to do so. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.
Hope this helps,