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idata
Community Manager
1,921 Views

I have 2 compute sticks that won't power on at all.

We have 4 Visio tv's acting as monitors with 4 compute sticks in them so we can display stats etc. 2 of them now fail to turn on at all. They are plugged into the HDMI on the TV, with power into an electric outlet. I will note that on all 4 of the compute sticks - the power connector is very loose and if you try to move it frequently they reboot.

Nothing comes on the display at all - so I can't try updating the BIOS or anything like that. I've tried one of the two - attached to another system, tried a power supply from a working compute stick all to no avail. When they are plugged into power both have a blue indicator that comes on. But when you try to power it on nothing.

Any ideas or are these needing to be RMA'd? They're less than 6 months old.

Tags (1)
12 Replies
idata
Community Manager
70 Views

Seeing as how they're less than 6 months old you might as well RMA them. My track record with the 1st generation sticks is just as bad as yours. I'm assuming that the two working sticks display on the same monitor your testing the faulty sticks on.

I had the same idea. These sticks would great for displaying stats or presentations on a screen. Shame about the execution.

n_scott_pearson
Super User Retired Employee
70 Views

What model(s) are these? The SC and especially CC models are (IMHO) much more robust than the original FC model.

I agree that RMA is the right next-step...

...S

idata
Community Manager
70 Views

Hello:

 

 

Thank you very much to all the peers for all the comments posted previously.

 

 

To tmveliotis:

 

 

Based on the fact that you tried basically all the troubleshoot steps that we recommend it seems to be the replacement of the units will be necessary, please let me know if you are interested in doing that so we can further assist you.

 

 

Any questions, please let me know.

 

 

Alberto

 

idata
Community Manager
70 Views

Unless you have some other ideas that I can try - yes i guess the RMA is the best route. What information do I need to get for you to RMA them.

Thank you,

n_scott_pearson
Super User Retired Employee
70 Views

You need to contact Intel Customer Support directly. Start at this page: https://customercare.intel.com/?lang=en-US Contact Intel Customer Support. There are phone, chat, email and online forms.

I recommend phoning them. There are numbers for all geographies:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

Hope this helps,

...S

idata
Community Manager
70 Views

Hello:

 

 

Thank you very much to N.Scott.Pearson for the information provided above.

 

 

To tmveliotis:

 

 

I just wanted to check if you were able to get in contact with Intel directly to replace both sticks? Please let me know in case we need to further assist you with the replacement process.

 

 

Any questions, please let me know.

 

 

Alberto

 

idata
Community Manager
70 Views

I have not yet - I was doing some additional testing. One of the 2 will actually go on now - however the issue appears to be the micro-usb power port. No matter what power cable I use (we have about 8 of these compute sticks in house - it's loose.

I will contact them today.

idata
Community Manager
70 Views

Hello tmveliotis:

 

 

Thank you very much for letting us know that information.

 

 

Perfect, please let me know if they were able to assist you.

 

 

Any questions, please let me know.

 

 

Alberto

 

DBabo2
Beginner
70 Views

How did you get one of them to come back on??

idata
Community Manager
70 Views

We have multiple compute sticks in our office, and tried a different power adapter that appeared to be more secure. I've noticed that as a rule the micro USB power adapters tend to be very loose. I then tried that power adapter on the second one that wasn't working but no luck.

idata
Community Manager
70 Views

Hello tmveliotis:

 

 

Thank you very much for sharing that information on the thread.

 

 

It seems to be that a replacement of that stick will be needed, please let me know if you need further assistance with the replacement or if you were able to get in contact with Intel directly to do that.

 

 

Any questions, please let me know.

 

 

Alberto

 

idata
Community Manager
70 Views

Hello tmveliotis:

 

 

I just wanted to check if you were able to get in contact with Intel to replace the stick?

 

 

Any questions, please let me know.

 

 

Regards

 

 

Alberto

 

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