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NAtki3
Beginner
1,001 Views

I have a Intel compuste stick STK2M3W64CC, the fan is still running but over heating

The fan runs if I put it in M2 model always on, but never speeds up and the processor is running at 90 Deg C, I know the fan is running but never ramps up with temperature, can anyone suggest how to force the fan to speed up or at least point me in the right direction to sort this. its only just over 2 years old so im very disappointed in the fact its now unusable please help

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11 Replies
n_scott_pearson
Super User Retired Employee
144 Views

I missed something there. Running at 90c is not great but it is not a problem either. Are you saying that the stick is also running unstably? If so, please better describe what you are seeing going wrong.

 

To improve the temperature situation, I suggest that, with the stick off and unplugged, you blow compressed air into the unit to clean out any dust that has built up.

 

Hope this helps,

...S

 

 

NAtki3
Beginner
144 Views

have already tried that I'm afraid. When it gets hot it goes very slowly and juddery. I used to hear the fan ramp up but not anymore now it just gets hot. The fan runs as its on M2 mode but never speeds up to help cool it.. all I can think is the temperature sensor has failed but didn't know if there was some way I could turn on the fan to keep it cooler

n_scott_pearson
Super User Retired Employee
144 Views

Clean it out using compressed air and see if that helps. You could also try setting the BIOS to defaults.

...S

Wanner_G_Intel
Moderator
144 Views

Hello NAtki3, Were you able to follow the steps provided on this thread? Does the issue occur if you load BIOS default values? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
NAtki3
Beginner
144 Views

With bios defaults loaded it does not even run the fan at all so overheats faster

Wanner_G_Intel
Moderator
144 Views

Hello NAtki3, We would like to gather the following information to better assist you. Run the Intel® System Support Utility and attach the report to this thread. 1.Download the Intel® System Support Utility and save the application to your system. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91... 2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View. 3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. Also, please include the devices you have connected to your unit. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
144 Views

Hello NAtki3, If you need any further assistance, we will be glad to help you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
NAtki3
Beginner
144 Views

I have not had a chance to try software you sent as I'm on holiday I will try over weekend and send results
Wanner_G_Intel
Moderator
144 Views

Hello NAtki3, Thank you for your response. We also would like to take a look at the temperatures your unit is showing. Please run the Intel® Processor Diagnostic Tool and attach the result to this thread. Intel® Processor Diagnostic Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
NAtki3
Beginner
144 Views

test results for you to have a look at the fan never came on once I would of thought it should of come on​

Wanner_G_Intel
Moderator
144 Views

Hello NAtki3, Thank you for attaching the report requested. The report shows the following information about the temperatures of your unit. Current Junction Temperature is 90C Current Degrees Below Max 15C Maximum Target Temp Allowed 105C Test Result - PASS Current Junction Temperature is 89C Current Degrees Below Max 16C Maximum Target Temp Allowed 105C Test Result - PASS Expected Greater than 1 degrees below max Received 16 degrees below max Test PASSED Although these are high temperatures, this does not mean that your unit is overheating. It is running within specifications. If your system is running the latest updates, BIOS and operating system, and if you consider that this is a hardware issue, we recommend contacting Intel Customer Support in your region for warranty options. Warranty Information for Intel® Compute Sticks https://www.intel.com/content/www/us/en/support/articles/000005948/mini-pcs/intel-compute-sticks.htm... Intel Customer Support Contact Information for US and Canada https://www.intel.com/content/www/us/en/support/contact-support.html#@11 Intel Customer Support Contact Information for Europe, Middle East and Africa https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Asia-Pacific https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Latin America https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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